Appliance repair service · Holly Springs, NC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%86+12.2Replies to reviews 7%82+5.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★289 Google reviews · 10 photos
94%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$337typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the service for same-day availability, quick diagnosis, and technicians carrying necessary parts on-site. Positive feedback highlights professional conduct, clear communication, and upfront pricing for repairs on appliances like washers, dryers, and refrigerators. However, recurring criticisms involve missed appointments, lack of follow-up after initial visits, and difficulties reaching staff by phone or email.
Google rating: 4.9 out of 5 from 289 reviews (94% five-star).
Reviews on this page: 289 Google reviews (241 with written comments, 2 with photos).
Owner responses: the business replied to 10% of reviews.
Most recent review: October 28, 2026.
Service: Dishwasher Repair Service serving Holly Springs, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Same-Day Appliance RepairDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Same-Day Appliance Repair: 85/100 on this factor. Category median: 86.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Same-Day Appliance Repair: 83/100 on this factor. Category median: 81.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Same-Day Appliance Repair: 86/100 on this factor. Category median: 97.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Same-Day Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Same-Day Appliance Repair: 82/100 on this factor. Category median: 88.A
82
Bar = this company · dark tick = category median.
Star ratings
289 Google reviews we collected
4.9of 5
5 stars27294%
4 stars72%
3 stars21%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 241 written reviews
99%praise
Praise48599%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price927%
Reasonable1855%
Overpriced13%
Not sure515%
$337+15% vs typical dishwasher repair services
Middle half of what 26 customers paid ($188–$417) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16934%
Staff & attitude10121%
Quality & results9219%
Would recommend5511%
Communication388%
Price & value235%
Honesty & trust122%
What customers talk about
We read 241 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ivan was timely knowledgeable and professional I will definitely use the service in the future if needed.”
“The service tech was extremely helpful, knowledgeable, and came out the next day!”
“Great service from first phone call till the job was completed.”
“I highly recommend this company and Dimitri’s Thank”
“He was on time, pleasant, diagnosed and explained the problem clearly and stated the total price up front.”
“Thanks to your company, Vlad arrived and did everything quickly, efficiently, and well for a reasonable price.”
“They came same day as promised, however after Dmitrii looked at the dryer he told the tenant he would call me to discuss the fix and cost and never called.”
“He was honest and forthright enough to let me know the next steps to resolve my issues with my refrigerator.”
People customers mention
Ivan16 reviews
Fix11 reviews
Baranovskyi6 reviews
Dmitrii5 reviews
Dimitri4 reviews
Samsung4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Same-Day Appliance Repair for 2 kinds of job. Pick one to see what they paid and said.
VValerieLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Ivan was timely knowledgeable and professional I will definitely use the service in the future if needed. Thank you.
Paid $400–450Reasonable price
JJayLocal Guide · 99 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fast, efficient, and a total expert.
I highly recommend them. They had to change a computer board in my fridge. Had the part, and in under an hour the fridge was working.
Paid $500+
IInettaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Company responded in a timely manner. Technician was super friendly and professional. Parts were on the truck therefore repair was completed immediately.
Paid $400–450Not sure
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dimitri was excellent. Quickly diagnosed that it was an electrical component that failed and had the part on hand. Quick repair and very kind
Paid $300–350Great price
JJuliaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ivan with We Fix did an excellent job diagnosing and repairing my LG washer. It had a hole in the washer boot seal and was leaking water. Ivan looked at the washer and quickly found the problem. In less than 24 hours he ordered a new boot seal and returned to complete the repair.
I am thrilled. I have company coming…
Paid $450–500Reasonable price
AAnne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The service tech was extremely helpful, knowledgeable, and came out the next day!
Edit: I didn't get service done here, the two people that answered the phone call are clueless about how to respectfully and clearly answer questions regarding customers who are looking for a service.
Response from the owner · 2 days ago
Hi Tiffany, we’re sorry to see your 1-star rating and would appreciate the chance to understand what went wrong. Please email [email protected] with the name, address, or phone number used to schedule the appointment so our management team can review your experience.
C
Christopher ScottLocal Guide · 25 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Fast, efficient, and a total expert.
I highly recommend them. They had to change a computer board in my fridge. Had the part, and in under an hour the fridge was working.
Price: $500+
Repair wait time: 0–1 hr
A
Andrew McKnight2 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Dmitrii was quick and efficient with the diagnosis of the problem and repair. Texted when he was on the way and was within the appointment time window they gave!
Price assessment: Reasonable price
Response from the owner · a day ago
Mario, thank you for taking the time to share this. We’re glad Dmitrii was able to resolve the issue, and we’ll be sure to share your note with him.
— Same-Day Appliance Repair Team
I
Inetta HintonLocal Guide · 16 reviewsiTotal number of Google reviews Inetta has written across all businesses on Google Maps, not just this one.
Company responded in a timely manner. Technician was super friendly and professional. Parts were on the truck therefore repair was completed immediately.
Price assessment: Not sure
Price: $400–450
Repair wait time: 1–2 hr
Response from the owner · a day ago
Inetta, thank you for taking the time to share this. We’re glad your appliance is back in working order.
— Same-Day Appliance Repair Team
V
Valeri Gungor10 reviewsiTotal number of Google reviews Valeri has written across all businesses on Google Maps, not just this one.
Great service from first phone call till the job was completed. I appreciated how quickly and efficiently the job was done
Response from the owner · a day ago
Denise, thank you for choosing us and taking a moment to leave a review. We're glad we could help with your appliance repair.
— Same-Day Appliance Repair Team
