Appliance repair service · Boston, MA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★455 Google reviews · 9 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$453typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate this Quincy appliance repair service 4.9 out of 5 based on 455 reviews, noting that the owner responds to all feedback. Customers frequently praise the same-day availability, professional communication, and efficient diagnosis of issues with refrigerators, washers, and dryers. While most experiences are positive, some lower-rated comments highlight concerns about high pricing, perceived upselling, and a lack of clear instructions regarding equipment preparation before the technician arrives.
Google rating: 4.9 out of 5 from 455 reviews (97% five-star).
Reviews on this page: 455 Google reviews (385 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Same Day Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Same Day Appliance Repair: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Same Day Appliance Repair: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Same Day Appliance Repair: 83/100 on this factor. Category median: 97.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Same Day Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Same Day Appliance Repair: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
455 Google reviews we collected
4.9of 5
5 stars44297%
4 stars82%
3 stars10%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 385 written reviews
99%praise
Praise78799%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3014%
Reasonable15474%
Overpriced42%
Not sure2110%
$453+67% vs typical appliance repair
Middle half of what 159 customers paid ($327–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response24231%
Staff & attitude21527%
Quality & results12716%
Would recommend749%
Communication648%
Price & value446%
Honesty & trust253%
What customers talk about
We read 385 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgable, friendly, professional and worked quickly.”
“He returned a week later when the parts came in and was professional and communicative.”
“He was really nice, explaining clearly about the problem, the options, the cost, and then just got it done.”
“I'd give them more than 5 stars if it was possible!”
“Communication was excellent and service was terrific.”
“Not only are they talented and reasonably priced, they are so friendly and kind.”
“First time to use them, but will trust in the future (just not too soon I hope!”
People customers mention
Mike12 reviews
Jeff10 reviews
Dave8 reviews
Don7 reviews
Nelson6 reviews
Kevan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Same Day Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Josh4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Wayne is amazing. A couple weeks ago he fixed our refrigerator and today he fixed our garbage disposal. Knowledgable, friendly, professional and worked quickly. Thank you!
Paid $500+Reasonable priceRefrigerator/freezer repairService not listed
Helen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mike came and diagnosed the issue quickly. He returned a week later when the parts came in and was professional and communicative. Highly recommend Mike and Same Day Service.
Paid $500+Not sureRefrigerator/freezer repair
JaneLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This company is exceptional. Jeff showed up the same day to address our broken freezer- that had defrosted overnight and ruined everything inside. I was leaving for a trip the next day and they got me in ASAP on a Friday afternoon. We had several follow-up visits once the various parts came in and Jeff was just…
Paid $500+Refrigerator/freezer repair
sari2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mike did an incredible job diagnosing the problem and fixing the problem!!! -All in a calm and most professional way!!! Our oven is back in action and we are so thankful!
Howard4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent and efficient service. Same day service accomodatred my time constraints. Less that two days between diagnosis of problem and completion of fix (required parts). Highly recommended
Paid $450–500Reasonable priceDryer repair
Cheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service was great very professional and They were right on time. Our repair man was Dave and I would recommend him
Wayne is amazing. A couple weeks ago he fixed our refrigerator and today he fixed our garbage disposal. Knowledgable, friendly, professional and worked quickly. Thank you!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair, Service not listed
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Thank you Josh! We'll make sure Wayne hears your kind words, and we're glad he could take care of both your refrigerator and your garbage disposal. We appreciate you choosing Same Day Service Co.
peter clopper4 reviewsiTotal number of Google reviews peter has written across all businesses on Google Maps, not just this one.
Mike came and diagnosed the issue quickly. He returned a week later when the parts came in and was professional and communicative. Highly recommend Mike and Same Day Service.
Price assessment: Not sure
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you Helen! We'll make sure Mike hears your kind words about the follow-up visit. We appreciate you recommending Same Day Service.
Jane AnsinLocal Guide · 15 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
This company is exceptional. Jeff showed up the same day to address our broken freezer- that had defrosted overnight and ruined everything inside. I was leaving for a trip the next day and they got me in ASAP on a Friday afternoon. We had several follow-up visits once the various parts came in and Jeff was just an outstanding technician. He's seen it all and even addressed two other small (unrelated) appliance issues b.c he's so diligent. You'll be glad you called them.
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you Jane! We're glad Jeff could get to your freezer before your trip and take care of those extra issues too. We appreciate you choosing Same Day Service Co.
sari lieberman2 reviewsiTotal number of Google reviews sari has written across all businesses on Google Maps, not just this one.
Mike did an incredible job diagnosing the problem and fixing the problem!!! -All in a calm and most professional way!!! Our oven is back in action and we are so thankful!
Price assessment: Reasonable price
Price: $500+
Services: Stove, cooktop & oven repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you Sari! We're so glad Mike got your oven back in action. We appreciate you choosing Same Day Service Co.
Howard Weiss4 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Excellent and efficient service. Same day service accomodatred my time constraints. Less that two days between diagnosis of problem and completion of fix (required parts). Highly recommended
Price assessment: Reasonable price
Price: $450–500
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you Howard! We're glad we could work around your schedule and finish the repair quickly. We appreciate the recommendation!
Mae RussellLocal Guide · 25 reviewsiTotal number of Google reviews Mae has written across all businesses on Google Maps, not just this one.
Friendly, knowledgeable Kevin did a wonderfully professional job repairing a fried solenoid water spritzer in our Electrolux dryer. I called in the afternoon and he truly came SameDay, when he must have just wanted to go home. He was really nice, explaining clearly about the problem, the options, the cost, and then just got it done. First time to use them, but will trust in the future (just not too soon I hope!)
Price assessment: Reasonable price
Price: $250–300
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
Thank you Shari! We're so glad Kevin truly came same day to fix that dryer's water solenoid and explained your options clearly along the way. We appreciate you choosing Same Day, and we hope the next visit is a long way off!
