Moving and storage service · Ann Arbor, MI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%88+6.2Craft & service penalty62−3.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#100 of 133 moversiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★149 Google reviews · 24 photos
95%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SammyO's Moving Company 4.9 out of 5 based on 149 reviews, with the owner responding to 70 percent of feedback. Customers frequently praise the team for punctuality, careful handling of items, and flexible communication regarding last-minute requests or scheduling changes. While most experiences are positive, a pattern of low-star complaints highlights instances where moves took significantly longer than expected, items were damaged, or trailer loading was improper.
Google rating: 4.9 out of 5 from 149 reviews (95% five-star).
Reviews on this page: 149 Google reviews (131 with written comments, 3 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 12, 2025.
Service: Mover serving Ann Arbor, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and reliability; weakest: craft & service.
SammyO's Moving CompanyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SammyO's Moving Company: 85/100 on this factor. Category median: 93.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SammyO's Moving Company: 89/100 on this factor. Category median: 90.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SammyO's Moving Company: 62/100 on this factor. Category median: 94.B
62
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SammyO's Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SammyO's Moving Company: 88/100 on this factor. Category median: 83.A
88
Bar = this company · dark tick = category median.
Star ratings
149 Google reviews we collected
4.9of 5
5 stars14295%
4 stars21%
3 stars00%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
96%praise
Praise32096%
Complaints134%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8826%
Staff & attitude8425%
Would recommend6520%
Price & value4012%
Quality & results3410%
Communication124%
Honesty & trust103%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He and his crew were professional, courteous, and prompt.”
“Sammy has helped me move multiple times and is always thoughtful, kind, and helpful to work with.”
“My wife and I--who are not professional movers--did a far better job loading a moving trailer for a move than Sammy O's.”
“Would absolutely recommend, and will use again, if and when the time comes.”
“Scheduling was smooth, everyone arrived on time, payment was easy/ affordable, and he sent a great team (Fabian & G).”
“…stead a small dining room table and 4 chairs, he agreed to lower the price to $250.…”
“Sammy did a great job with move out, storage, and move in from my old to my new apartment”
“I packed all of my items in new double walled boxes, yet they damaged them.”
“They communicated proactively leading up to my move, including through a weather delay.”
“I highly recommend them to anyone needing reliable and top-notch moving service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SammyO's Moving Company for 7 kinds of job. Pick one to see what they paid and said.
NNicholas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sammy is OUTSTANDING! He and his crew were professional, courteous, and prompt. They were careful with my things when loading up, and loaded out with care. If you're interested in working with an actual small business, when you call SammyO's, you get sammy. He shows up. He and his crew are local. They are open…
KKendraLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We recently used Sammy O’s for our move & they did not disappoint! They were quick with responses, punctual with the move (early, even!), and careful with our items. We’ve moved a lot & I can say with confidence that this was the first move that we didn’t notice any damages to our items. Highly recommend!
KKate1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sammy has helped me move multiple times and is always thoughtful, kind, and helpful to work with. He is also consistently careful with my furniture. I’m so grateful to have come across his services!
IIngrid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
SammyO's is great! Sammy and his crew were professional, punctual, and careful with my belongings. The team worked efficiently and made the entire process smooth and stress-free. I highly recommend them for a move.
PPaul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sammy and his crew are total professionals. They made our move today about as painless and seamless as we could hope for. Always impressed when someone goes the extra mile. Highly recommend.
MMaria10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We used Sammy O’s to move large items out of our apartment to our new home. They were on time, quick, and professional. They had everything done in under two hours - it was fantastic! I HIGHLY recommend Sammy O’s.
Sammy is OUTSTANDING! He and his crew were professional, courteous, and prompt. They were careful with my things when loading up, and loaded out with care. If you're interested in working with an actual small business, when you call SammyO's, you get sammy. He shows up. He and his crew are local. They are open later, and cost less; you can't go wrong. Would absolutely recommend, and will use again, if and when the time comes. 10/10.
K
Kendra HartmannLocal Guide · 38 reviewsiTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
We recently used Sammy O’s for our move & they did not disappoint! They were quick with responses, punctual with the move (early, even!), and careful with our items. We’ve moved a lot & I can say with confidence that this was the first move that we didn’t notice any damages to our items. Highly recommend!
K
Kate Bickel1 reviewiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Sammy has helped me move multiple times and is always thoughtful, kind, and helpful to work with. He is also consistently careful with my furniture. I’m so grateful to have come across his services!
I
Ingrid Flaspohler2 reviewsiTotal number of Google reviews Ingrid has written across all businesses on Google Maps, not just this one.
SammyO's is great! Sammy and his crew were professional, punctual, and careful with my belongings. The team worked efficiently and made the entire process smooth and stress-free. I highly recommend them for a move.
P
Paul Lienert4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Sammy and his crew are total professionals. They made our move today about as painless and seamless as we could hope for. Always impressed when someone goes the extra mile. Highly recommend.
M
Maria Scott-Smith10 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
We used Sammy O’s to move large items out of our apartment to our new home. They were on time, quick, and professional. They had everything done in under two hours - it was fantastic! I HIGHLY recommend Sammy O’s.
N
Nathan HansonLocal Guide · 29 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
We were referred to SammyO’s movers and were thrilled with their service. Sammy and his crew were very professional and would definitely recommend. It’s clear when he takes on a job that you will be his top priority from start to finish. Great job SammyO’s!!
G
Gail Cogsil2 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Sammy O’s helped my wife and I unload our 26 foot U-haul in amazing time in less than 2 hours. They were very careful with our belongings and our new farmhouse table!
C
Chelsea Johnson5 reviewsiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
My roommates and I recently used Sammy O’s for a big move and he was amazing! Scheduling was smooth, everyone arrived on time, payment was easy/ affordable, and he sent a great team (Fabian & G). They were both very fast, efficient, & respectful. I’ll definitely be using Sammy O’s for our next move!
A
Alexander Zuckerman1 reviewiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Sammy was amazing! He was on time, extremely efficient, and made the whole moving process seamless. He got me settled quickly and handled everything with care. I highly recommend him for any upcoming moves!
