Sanctuary Holistic Therapy at The Healing point logo

Sanctuary Holistic Therapy at The Healing point

Massage therapist · Riverside, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#148 of 214 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 31%
4.9 ★★★★★ 165 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review

Sanctuary Holistic Therapy at The Healing point at a glance

Google reviewers rate the business 4.9 out of 5 based on 165 reviews, with the owner responding to 99% of them. Clients frequently describe services like deep tissue massage, cupping, and hot stone therapy as effective for relieving muscle tension and back pain. They note that the facility is clean, the staff is professional, and the pricing is considered reasonable despite being slightly higher than average. However, a small number of low-star reviews criticize specific sessions for being overly aggressive or rough, stating that the pressure caused increased pain rather than relaxation.

  • Google rating: 4.9 out of 5 from 165 reviews (95% five-star).
  • Reviews on this page: 165 Google reviews (148 with written comments, 15 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 22, 2026.
  • Service: Massage Therapist serving Riverside, California.

Data from Google, last updated November 5, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction85Reliability82Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 85 (median 94)Reliability: 82 (median 94)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 75)
This companyMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sanctuary Holistic Therapy at The Healing point: 85/100 on this factor. Category median: 94.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 82/100 on this factor. Category median: 94.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 75.A
100

Bar = this company · dark tick = category median.

Star ratings

165 Google reviews we collected

  • 5 stars15695%
  • 4 stars32%
  • 3 stars11%
  • 2 stars21%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 148 written reviews

  • Praise11594%
  • Complaints76%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1071%
  • Reasonable429%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3831%
  • Would recommend3226%
  • Quality & results2218%
  • Price & value1311%
  • Speed & response65%
  • Honesty & trust65%
  • Communication54%

What customers talk about

We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she examines; I would recommen…”
  • “…t importantly she know what’s going with your body as she examines; I would recommend this place very strongly and going to come back here when ever I…”
  • “I come here once a month and always have an amazing experience!”
    “That couldn’t be further from the truth, and it says more about the owner and her unwillingness to take responsibility for a customer’s terrible experience.”
  • “For what they provide, the price is more than reasonable.”
  • “I am first time here so made an appointment for same day and they are able to accommodate within 45 mins; they do take walk-in subject to their availability.”
  • “The staff's professionalism and genuine care for your well-being shine through in every interaction, making you feel not just like a client, but like…”
  • “Tanya and her team have always taken great care of us and listened to our concerns.”

People customers mention

  • Thai 14 reviews
  • Tanya 13 reviews
  • Massage 5 reviews
  • Tania 3 reviews
  • Envy 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

BrittneyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is hands down, the best spot in town. These girls will heal what ails you. They are so good. You walk out feeling SO much better compared to when you walked in. Give this place a shot, you’ll never have to go anywhere else. 5 ⭐️

Reasonable price
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I forgot how this spot really has the best masseuse they know what they are doing!! You pay a little more but it's worth it. On top of that very accommodating

SurgeLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Manow is very talented. I needed her flawless technique to loosen up my muscular tension and work out the knots. Feeling renewed and will return again. Thank you very much!

Reasonable price
AdithyaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I just had massage here and it is really good, I had cupping and massage for 90 mins and I didn’t expect the soothing outcome from the stress that I have been building up for may years. The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she…

Great price
AnahiLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always our go to when our backs are tight and hurting. We always come out feeling better! You will be sore, but with no pain.

Reasonable price
EstLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I am a nurse and I give this place a 5 ⭐️ review. My body is beat up after a week of working and I had Pam work on me today. I am so glad I found this place close to where I am. They know what they’re doing they listen to my concerns and they applied more pressure or less pressure as needed. This is my first time…

Photos

Customer reviews

4.9 ★★★★★ 165 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brittney ALocal Guide · 15 reviewsTotal number of Google reviews Brittney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is hands down, the best spot in town. These girls will heal what ails you. They are so good. You walk out feeling SO much better compared to when you walked in. Give this place a shot, you’ll never have to go anywhere else. 5 ⭐️

  • Price assessment: Reasonable price
Tina NaminLocal Guide · 32 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nikki was great!

Response from the owner · 3 months ago

Thank you Tina We're so happy you enjoyed your session with Nikki. We'll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again soon.

A L1 reviewTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I forgot how this spot really has the best masseuse they know what they are doing!! You pay a little more but it's worth it. On top of that very accommodating

Response from the owner · 4 months ago

Thank you for the 5-star review, A L! We're so glad you enjoyed your visit and felt completely taken care of by our team. Your support means everything to us, and we look forward to seeing you again next time you need to relax and renew!

SurgeLocal Guide · 74 reviewsTotal number of Google reviews Surge has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Manow is very talented. I needed her flawless technique to loosen up my muscular tension and work out the knots. Feeling renewed and will return again. Thank you very much!

  • Price assessment: Reasonable price
Response from the owner · 4 months ago

​Thank you for the wonderful feedback, Surge! We’ll be sure to pass your kind words along to Manow she truly is incredibly talented. We're thrilled you had a renewing experience and look forward to your next visit!

Adithya ChillarigeLocal Guide · 10 reviewsTotal number of Google reviews Adithya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just had massage here and it is really good, I had cupping and massage for 90 mins and I didn’t expect the soothing outcome from the stress that I have been building up for may years. The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she examines; I would recommend this place very strongly and going to come back here when ever I come to CA (from NC-SC). This place is very clean and hygiene. I am first time here so made an appointment for same day and they are able to accommodate within 45 mins; they do take walk-in subject to their availability.

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you for the wonderful 5-star review, Adithya! We pride ourselves on keeping a clean, hygienic environment and accommodating our guests as quickly as possible. We are so glad Pam provided such a genuine and professional experience for your first visit. We truly appreciate you recommending us and look forward to seeing you on your next trip to CA!

Anahi SosaLocal Guide · 16 reviewsTotal number of Google reviews Anahi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always our go to when our backs are tight and hurting. We always come out feeling better! You will be sore, but with no pain.

  • Price assessment: Reasonable price
Response from the owner · 4 months ago

Thank you for the wonderful feedback, Anahi! We truly appreciate your loyalty and support. Our team works hard to target those tight areas to provide lasting relief, so hearing that you leave us pain free is the best compliment. See you both next time you need to reset!

Est ShinLocal Guide · 23 reviewsTotal number of Google reviews Est has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am a nurse and I give this place a 5 ⭐️ review. My body is beat up after a week of working and I had Pam work on me today. I am so glad I found this place close to where I am. They know what they’re doing they listen to my concerns and they applied more pressure or less pressure as needed. This is my first time here I got the one hour plus cupping and I feel so much better and less tense Tanya at the front desk is very nice and knowledgeable as well. This is a professional establishment and I felt very comfortable. For what they provide, the price is more than reasonable.

Response from the owner · 9 months ago

Thank you so much Est Shin We very appreciate you trust our team. We're glad Pam could help you feel better and that you felt comfortable with our care. we look forward to welcoming you back soon

Willow Kudla-SmithLocal Guide · 20 reviewsTotal number of Google reviews Willow has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best Thai massage!! The space is welcoming, clean, and very comfortable. 10/10 experience. I will be back!

  • Price assessment: Reasonable price
Response from the owner · 11 months ago

Thank you so much for your review. We're happy to hear you enjoyed the Thai massage and felt comfortable here. We appreciate your support and look forward to seeing you again.

Stacy S10 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been going here for more than two years, and the service is phenomenal. They focus on the points you need work on, and all the masseuses are well trained. This location is closed, but their new location is the healing point just a few buildings down.

  • Price assessment: Great price
Response from the owner · a year ago

Thank you so much for your support over the past two years Stace we truly appreciate

Stacy Morales4 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best place !!!! Love this place

  • Price assessment: Great price
Response from the owner · a year ago

Thank you Stacy.

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Business details