Massage therapist · Riverside, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#148 of 214 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★165 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Sanctuary Holistic Therapy at The Healing point at a glance
Google reviewers rate the business 4.9 out of 5 based on 165 reviews, with the owner responding to 99% of them. Clients frequently describe services like deep tissue massage, cupping, and hot stone therapy as effective for relieving muscle tension and back pain. They note that the facility is clean, the staff is professional, and the pricing is considered reasonable despite being slightly higher than average. However, a small number of low-star reviews criticize specific sessions for being overly aggressive or rough, stating that the pressure caused increased pain rather than relaxation.
Google rating: 4.9 out of 5 from 165 reviews (95% five-star).
Reviews on this page: 165 Google reviews (148 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sanctuary Holistic Therapy at The Healing point: 85/100 on this factor. Category median: 94.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 82/100 on this factor. Category median: 94.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sanctuary Holistic Therapy at The Healing point: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
4.9of 5
5 stars15695%
4 stars32%
3 stars11%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
94%praise
Praise11594%
Complaints76%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1071%
Reasonable429%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3831%
Would recommend3226%
Quality & results2218%
Price & value1311%
Speed & response65%
Honesty & trust65%
Communication54%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she examines; I would recommen…”
“…t importantly she know what’s going with your body as she examines; I would recommend this place very strongly and going to come back here when ever I…”
“I come here once a month and always have an amazing experience!”
“That couldn’t be further from the truth, and it says more about the owner and her unwillingness to take responsibility for a customer’s terrible experience.”
“For what they provide, the price is more than reasonable.”
“I am first time here so made an appointment for same day and they are able to accommodate within 45 mins; they do take walk-in subject to their availability.”
“The staff's professionalism and genuine care for your well-being shine through in every interaction, making you feel not just like a client, but like…”
“Tanya and her team have always taken great care of us and listened to our concerns.”
People customers mention
Thai14 reviews
Tanya13 reviews
Massage5 reviews
Tania3 reviews
Envy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrittneyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is hands down, the best spot in town. These girls will heal what ails you. They are so good. You walk out feeling SO much better compared to when you walked in. Give this place a shot, you’ll never have to go anywhere else. 5 ⭐️
Reasonable price
AA1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I forgot how this spot really has the best masseuse they know what they are doing!! You pay a little more but it's worth it. On top of that very accommodating
SSurgeLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Manow is very talented. I needed her flawless technique to loosen up my muscular tension and work out the knots. Feeling renewed and will return again. Thank you very much!
Reasonable price
AAdithyaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I just had massage here and it is really good, I had cupping and massage for 90 mins and I didn’t expect the soothing outcome from the stress that I have been building up for may years.
The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she…
Great price
AAnahiLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Always our go to when our backs are tight and hurting. We always come out feeling better! You will be sore, but with no pain.
Reasonable price
EEstLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I am a nurse and I give this place a 5 ⭐️ review. My body is beat up after a week of working and I had Pam work on me today. I am so glad I found this place close to where I am. They know what they’re doing they listen to my concerns and they applied more pressure or less pressure as needed. This is my first time…
This is hands down, the best spot in town. These girls will heal what ails you. They are so good. You walk out feeling SO much better compared to when you walked in. Give this place a shot, you’ll never have to go anywhere else. 5 ⭐️
Price assessment: Reasonable price
T
Tina NaminLocal Guide · 32 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Thank you Tina We're so happy you enjoyed your session with Nikki. We'll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again soon.
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A L1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I forgot how this spot really has the best masseuse they know what they are doing!! You pay a little more but it's worth it. On top of that very accommodating
Response from the owner · 4 months ago
Thank you for the 5-star review, A L! We're so glad you enjoyed your visit and felt completely taken care of by our team. Your support means everything to us, and we look forward to seeing you again next time you need to relax and renew!
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SurgeLocal Guide · 74 reviewsiTotal number of Google reviews Surge has written across all businesses on Google Maps, not just this one.
Manow is very talented. I needed her flawless technique to loosen up my muscular tension and work out the knots. Feeling renewed and will return again. Thank you very much!
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for the wonderful feedback, Surge! We’ll be sure to pass your kind words along to Manow she truly is incredibly talented. We're thrilled you had a renewing experience and look forward to your next visit!
A
Adithya ChillarigeLocal Guide · 10 reviewsiTotal number of Google reviews Adithya has written across all businesses on Google Maps, not just this one.
I just had massage here and it is really good, I had cupping and massage for 90 mins and I didn’t expect the soothing outcome from the stress that I have been building up for may years.
The therapist ‘Pam’ was really genuine, kind, professional and most importantly she know what’s going with your body as she examines; I would recommend this place very strongly and going to come back here when ever I come to CA (from NC-SC). This place is very clean and hygiene.
I am first time here so made an appointment for same day and they are able to accommodate within 45 mins; they do take walk-in subject to their availability.
Price assessment: Great price
Response from the owner · 4 months ago
Thank you for the wonderful 5-star review, Adithya! We pride ourselves on keeping a clean, hygienic environment and accommodating our guests as quickly as possible. We are so glad Pam provided such a genuine and professional experience for your first visit. We truly appreciate you recommending us and look forward to seeing you on your next trip to CA!
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Anahi SosaLocal Guide · 16 reviewsiTotal number of Google reviews Anahi has written across all businesses on Google Maps, not just this one.
Always our go to when our backs are tight and hurting. We always come out feeling better! You will be sore, but with no pain.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for the wonderful feedback, Anahi! We truly appreciate your loyalty and support. Our team works hard to target those tight areas to provide lasting relief, so hearing that you leave us pain free is the best compliment. See you both next time you need to reset!
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Est ShinLocal Guide · 23 reviewsiTotal number of Google reviews Est has written across all businesses on Google Maps, not just this one.
I am a nurse and I give this place a 5 ⭐️ review. My body is beat up after a week of working and I had Pam work on me today. I am so glad I found this place close to where I am. They know what they’re doing they listen to my concerns and they applied more pressure or less pressure as needed. This is my first time here I got the one hour plus cupping and I feel so much better and less tense Tanya at the front desk is very nice and knowledgeable as well. This is a professional establishment and I felt very comfortable. For what they provide, the price is more than reasonable.
Response from the owner · 9 months ago
Thank you so much Est Shin We very appreciate you trust our team. We're glad Pam could help you feel better and that you felt comfortable with our care. we look forward to welcoming you back soon
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Willow Kudla-SmithLocal Guide · 20 reviewsiTotal number of Google reviews Willow has written across all businesses on Google Maps, not just this one.
The best Thai massage!! The space is welcoming, clean, and very comfortable. 10/10 experience. I will be back!
Price assessment: Reasonable price
Response from the owner · 11 months ago
Thank you so much for your review. We're happy to hear you enjoyed the Thai massage and felt comfortable here. We appreciate your support and look forward to seeing you again.
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Stacy S10 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
I’ve been going here for more than two years, and the service is phenomenal. They focus on the points you need work on, and all the masseuses are well trained. This location is closed, but their new location is the healing point just a few buildings down.
Price assessment: Great price
Response from the owner · a year ago
Thank you so much for your support over the past two years Stace we truly appreciate
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Stacy Morales4 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.