Carpet cleaning service · Albuquerque, NM · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★341 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$315typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate SaniCare 4.9 out of 5 based on 341 reviews, noting the owner responds to 90% of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for services including carpet, rug, upholstery, and tile grout cleaning. While many praise the thoroughness of the work and quick drying times, a small number of low-star reviews describe dissatisfaction with specific results, such as scuff marks or perceived poor treatment of staff, though these instances are rare compared to the overall positive sentiment.
Google rating: 4.9 out of 5 from 341 reviews (96% five-star).
Reviews on this page: 341 Google reviews (286 with written comments, 12 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 20, 2026.
Service: Rug Cleaner serving Albuquerque, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SaniCareRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SaniCare: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SaniCare: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SaniCare: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SaniCare: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SaniCare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SaniCare: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
341 Google reviews we collected
4.9of 5
5 stars32696%
4 stars134%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 286 written reviews
99%praise
Praise54499%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1633%
Reasonable3061%
Overpriced12%
Not sure24%
$315+39% vs typical rug cleaning
Middle half of what 44 customers paid ($189–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14025%
Staff & attitude13825%
Speed & response9818%
Would recommend8616%
Price & value5310%
Communication244%
Honesty & trust112%
What customers talk about
We read 286 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Good attention to detail and cleaning up afterward.”
“The guys were able to literally chip away even the worst spots.”
“SaniCare did a very nice job cleaning two upholstered chairs and two area rugs at a reasonable price.”
“Well, they showed up on time and they worked hard and they did the job and they even wouldn’t beyond the original scope of work, very grateful for their job.”
“Would highly recommend for all sanitation and remediation needs!”
“Tech was on time, neat, accomplished the work in reasonable time, courteous and the finished product was excellent.”
“No mess left behind, and they explained the process clearly.”
“The gentlemen who came out for our consultation was so kind, genuine, and honest.”
People customers mention
Ron21 reviews
Brian9 reviews
Josiah9 reviews
Tyler4 reviews
Saltillo3 reviews
Roberto3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SaniCare for 8 kinds of job. Pick one to see what they paid and said.
SamanthaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My vintage linoleum floor looks like it's 1971 all over again! They really did a beautiful job. If you need your floor cleaned this is who to call. Thanks again guys.
Paid $100–150Reasonable price
steven10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with SaniCare so far has been seamless! From Ron to his on job site crew. Zion I believe keeps a tight ship, as we say in the business world…the glue that keeps us together! Thanks to all!!!
Hope I feel the same when the second phase is completed.
Paid $500+Reasonable priceFlooring
Tom5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Well, they showed up on time and they worked hard and they did the job and they even wouldn’t beyond the original scope of work, very grateful for their job. Well done.
MaryLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
SaniCare scrubbed the tile and grout in my master shower and sealed the grout. It looks brand new again after 10 years! Brian did an exceptional job! They did my tile floors and grout sealing in the past and highly recommend them.
Paid $250–300Great priceService not listed
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our carpets and furniture look like new. We have worked with SaniCare for over 30 years and highly recommend them.
Paid $1–50Reasonable priceArea rug cleaning
BenjaminLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Sanicare Cleaned our carpets and they look like brand new! The crew was professional, courteous, and on time.
The crew did an outstanding job! They did not give the feeling of being rushed. When one room looked like they might need to go over it again, they had noticed it and was already going back before being asked. Very polite and helpful and attentive to the job.
Price assessment: Great price
Services: Upholstery cleaning, Carpet cleaning
Response from the owner · 3 days ago
Thank you so much for the fantastic review, Nathan! We’re proud of our crew for taking the time to do the job right and paying attention to the details. At SaniCare, we want every customer to feel confident that their home is in good hands. We truly appreciate your business and kind words and look forward to helping you again in the future. :)
Samantha CamposLocal Guide · 18 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
My vintage linoleum floor looks like it's 1971 all over again! They really did a beautiful job. If you need your floor cleaned this is who to call. Thanks again guys.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review! We absolutely love hearing that your vintage linoleum floor looks like it’s 1971 all over again! It was a pleasure bringing it back to life, and we’re so glad you’re happy with the results. Thank you for trusting SaniCare! We truly appreciate your business and the kind words! :)
Diane McNally3 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Excellent service! Brian did a great job cleaning our 2 sofas, and Ron gave us an estimate for our natural stone floor cleaning throughout numerous rooms. Quality work and such caring, pleasant people. Highly recommend their services. Reasonably priced for quality work.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Upholstery cleaning, Flooring
Shawn1 reviewiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
SaniCare provided exceptional, and fast service. The technicians performing the work did so with care and understanding - they put their heart into the work. Would highly recommend for all sanitation and remediation needs!
Services: Mold inspection, Water damage-related mold removal
Response from the owner · 2 weeks ago
Thank you so much for the kind words and recommendation! We’re thrilled to hear that you were pleased with the speed and quality of our service. Our technicians truly care about the work they do, so it means a lot to hear that their dedication and compassion came through. Thank you for trusting SaniCare with your sanitation and remediation needs. We truly appreciate your business! :)
Tom Thomas7 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
SaniCare did a very nice job cleaning two upholstered chairs and two area rugs at a reasonable price. Very happy with their work.
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! We’re thrilled to hear you’re happy with the cleaning of your upholstered chairs and area rugs. We truly appreciate you choosing SaniCare Clean and are so glad we could provide great results at a price you felt was reasonable. We look forward to helping you again in the future! :)
steven chamberlin10 reviewsiTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
My experience with SaniCare so far has been seamless! From Ron to his on job site crew. Zion I believe keeps a tight ship, as we say in the business world…the glue that keeps us together! Thanks to all!!!
Hope I feel the same when the second phase is completed.
Price assessment: Reasonable price
Price: $500+
Services: Flooring
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review and for sharing your experience with SaniCare! We’re so glad to hear that everything has been seamless so far, from Ron to our entire on-site crew. And we couldn’t agree more, Zyan is truly an important part of keeping everything running smoothly!
We greatly appreciate your trust in our team and look forward to completing the second phase. We hope to exceed your expectations once again! Thank you for choosing SaniCare! :)
Tom Hennessy5 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Well, they showed up on time and they worked hard and they did the job and they even wouldn’t beyond the original scope of work, very grateful for their job. Well done.
Price assessment: Great price
Price: $150–200
Services: Mold inspection, Carpet steam cleaning
Response from the owner · a month ago
Thank you so much for the wonderful five-star review! We’re so glad we could be there on time, work hard, and go above and beyond to get the job done right. It means a lot to know you’re grateful for our work. We truly appreciate your trust and support! :)
Mary GauerLocal Guide · 20 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
SaniCare scrubbed the tile and grout in my master shower and sealed the grout. It looks brand new again after 10 years! Brian did an exceptional job! They did my tile floors and grout sealing in the past and highly recommend them.
Price assessment: Great price
Price: $250–300
Services: Service not listed
Response from the owner · a year ago
Thank you so much! We’re thrilled to hear that you’re happy with how your tile and grout turned out. We truly appreciate your trust in us and look forward to helping you again in the future!
Mike DeVenzeio2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Sanicare Cleaned our carpets and they look like brand new! The crew was professional, courteous, and on time.
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning, Carpet cleaning
Response from the owner · a year ago
Thank you for the review, Ben! We are so happy to hear you were happy with the look of your repaired rug! Thank you for allowing us to serve you; we look forward to seeing you again!! Thank you for being a part of our SaniCare family! :)
