Appliance repair service · Santa Clarita, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty49−5.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 21 TV repair servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.7★★★★★61 Google reviews · 14 photos
87%five-star reviews
4.25★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Santa Clarita Appliance Repair 4.7 out of 5 based on 61 reviews, with the owner responding to all feedback. Customers frequently highlight same-day service availability, 24-hour accessibility, and reasonable pricing for repairs on dryers, washers, refrigerators, and dishwashers. Positive comments often note punctual technicians who clearly explain issues and provide efficient fixes. However, low-star reviews allege that some technicians charge excessive service fees on top of repair costs, describing the business as a scam that takes money without completing work.
Google rating: 4.7 out of 5 from 61 reviews (87% five-star).
Reviews on this page: 61 Google reviews (37 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 7, 2026.
Service: TV Repair Service serving Santa Clarita, California.
Data from Google, last updated November 2, 2026.
Score profile vs other TV repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyTV Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Clarita Appliance Repair: 65/100 on this factor. Category median: 86.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Clarita Appliance Repair: 68/100 on this factor. Category median: 75.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Clarita Appliance Repair: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Clarita Appliance Repair: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Clarita Appliance Repair: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
4.7of 5
5 stars5387%
4 stars23%
3 stars35%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
94%praise
Praise4894%
Complaints36%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price480%
Reasonable120%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1427%
Staff & attitude816%
Price & value816%
Quality & results612%
Honesty & trust612%
Would recommend612%
Communication36%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Same day service availability is a big relief, and grocery saver!”
“He was super friendly and explained everthing clearly while showing us the broken parts.”
“Great service with reasonable prices”
“Fixed everything in one visit for way less than we thought it would cost.”
“So happy to find an honest appliance repair service that covers the entire Santa Clarita area including the more remote locations without charging ext…”
“They have great reviews left by other customers and I would recommend them for people to at least call and get a quick quote for their appliance repai…”
“They even followed up a week later to make sure everything was still working right.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Santa Clarita Appliance Repair for 1 kind of job. Pick one to see what they paid and said.
RRLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Will be recommending this place to friends. Great service with reasonable prices
Reasonable priceRefrigerator/freezer repair
DDavorn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
I personally have never been to this location, but researched it for a research study and it looks like a nice and legit company.
Great price
TTroyLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Their website was very easy to maneuver through and was very cut and dry as far as instructions go for requesting a quote or if you needed to get ahold of the company it states very clearly how to do that. They have great reviews left by other customers and I would recommend them for people to at least call and get…
PPatrice1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our dryer suddenly stopped heating with a full load of wet clothes, so we called Santa Clarita Appliance Repair. They showed up the same day to our home in Newhall! The technician quickly found the problem a faulty heating element and replaced it on the spot at no extra cost. Excellent service and honest people!…
GGomez2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Got my AC fixed in Santa Clarita the very same day—couldn't ask for better service!
WWilton1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My Frigidaire dryer wasnt heating in Stevenson Ranch. Called Santa Clarita and they came out same afternoon. Fixed the heating element and even cleaned out all the lint buildup. Will definately use them again!
Do not trust Santa Clarita Appliance Repair! This business is an absolute fraud and a scam operation designed to take your money and run. They will completely lead you on, promise to fix your appliance, and disappear once they have your cash.
Be especially careful of a technician named Vlad. He is a complete rip-off artist and will charge you the full service fee on top of the repair and labor. He will show up, look at your appliance for five minutes, claim he needs to order a part, and demand an upfront payment or diagnostic fee. The office makes endless excuses, they are highly unprofessional, dishonest, and completely unbothered by stealing from hard-working people. Save yourself the massive headache, the wasted time, and the lost money. Take your business to a legitimate company instead. In fact there office address is a fake, (it is Planet Fitness) you can look it up on there website.
Response from the owner · a week ago
We are sorry your appliance repair experience left you feeling this frustrated, as that is not how we want any customer to feel. Thank you for sharing your concerns, and you are welcome to contact us through this profile if you would like to talk it over.
M
Michael Wood9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I like how they are 24 hours to revolve around customer's busy schedules.
Response from the owner · 4 months ago
Thank you, Michael Wood, for your fantastic review! We're pleased to offer 24-hour service that fits your busy lifestyle. Your satisfaction is our priority, and we look forward to assisting you again!
B
Bertin Tinoco1 reviewiTotal number of Google reviews Bertin has written across all businesses on Google Maps, not just this one.
Same day service availability is a big relief, and grocery saver!
Services: Refrigerator/freezer repair
Response from the owner · 4 months ago
Thank you, Bertin Tinoco! We're glad to hear that our same-day service helped you save on groceries. Your satisfaction is our priority, and we appreciate your positive feedback!
R
R RLocal Guide · 13 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Will be recommending this place to friends. Great service with reasonable prices
Price assessment: Reasonable price
Services: Refrigerator/freezer repair
Response from the owner · 4 months ago
Thank you, R R, for your fantastic feedback! We're thrilled to hear you enjoyed our service and found our prices reasonable. Your recommendations mean a lot to us! We look forward to serving your friends.
L
Liana Friedel3 reviewsiTotal number of Google reviews Liana has written across all businesses on Google Maps, not just this one.
Thank you, Liana, for your wonderful feedback! We're thrilled to hear you had a great experience with our services. Your satisfaction is our priority, and we look forward to assisting you again in the future!
D
Davorn3 reviewsiTotal number of Google reviews Davorn has written across all businesses on Google Maps, not just this one.
I personally have never been to this location, but researched it for a research study and it looks like a nice and legit company.
Price assessment: Great price
Response from the owner · 8 months ago
Thank you for your feedback, Davorn. We appreciate your research and hope you'll consider visiting us in the future. Our team is dedicated to providing exceptional service to our customers.
T
Troy NelsonLocal Guide · 34 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Their website was very easy to maneuver through and was very cut and dry as far as instructions go for requesting a quote or if you needed to get ahold of the company it states very clearly how to do that. They have great reviews left by other customers and I would recommend them for people to at least call and get a quick quote for their appliance repairs in Santa Clarita!
Response from the owner · 9 months ago
Thank you, Troy, for your wonderful review! We're glad you found our website user-friendly and our instructions clear. We appreciate your recommendation and look forward to assisting you with any appliance repairs in the future!
W
Wes Moore3 reviewsiTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
Thank you, Wes, for your positive feedback! We're glad you appreciate our wide range of services. Our team is dedicated to providing top-notch appliance repair solutions. We look forward to assisting you again!
P
Patrice Duke1 reviewiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
Our dryer suddenly stopped heating with a full load of wet clothes, so we called Santa Clarita Appliance Repair. They showed up the same day to our home in Newhall! The technician quickly found the problem a faulty heating element and replaced it on the spot at no extra cost. Excellent service and honest people! Highly recommend them for any major appliance repairs.
Response from the owner · 9 months ago
Thank you, Patrice, for your wonderful review! We're thrilled to hear about your positive experience with our technician. Your recommendation means a lot to us. We're here for any future appliance needs!
M
Mark C MyersLocal Guide · 14 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
great company. helpful in all areas of expertise. friendly and very reasonable.
Price assessment: Great price
Price: $500+
Services: Service not listed
Response from the owner · 9 months ago
Thank you, Mark, for your wonderful feedback! We're delighted to hear you found our team helpful and friendly. Your satisfaction is our priority, and we look forward to assisting you again in the future!
