Contractor · North Wales, PA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★99 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Santiago's Hardwood Flooring Inc 4.9 out of 5 based on 99 reviews, noting that the owner replied to 37% of comments. Customers frequently highlight punctuality, clear communication, and fair pricing for services including refinishing, installation, and repair of hardwood and engineered flooring. Recurring themes describe meticulous craftsmanship, effective color matching, and professional conduct, with no common criticisms identified in the provided excerpts.
Google rating: 4.9 out of 5 from 99 reviews (98% five-star).
Reviews on this page: 99 Google reviews (96 with written comments, 29 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 16, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc: 79/100 on this factor. Category median: 96.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.9of 5
5 stars9798%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
97%praise
Praise25597%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price660%
Reasonable440%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4919%
Would recommend4919%
Staff & attitude4818%
Price & value4517%
Speed & response4316%
Honesty & trust156%
Communication135%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His attention to detail, craftsmanship and professionalism are exceptional.”
“They did an incredible repair to half of the hardwood floor in our family room, what had been water damaged by a broken pipe.”
“I wouldn't hesitate to recommend him to anyone looking for beautiful wood floors and outstanding workmanship!”
“I know this review might seem over the top, but I really can't recommend him enough.”
“Santiago and his team were professional, punctual and rose above our expectations.”
“They are reliable, dependable, responsive, and very reasonably priced.”
“I found Santiago on google, he came same day, got me a quote within hours.”
“He's reliable, knowledgeable, easy to work with and truly goes above and beyond to make sure everything is done right.”
“Santiago and his team were respectful, communicative, very fairly priced and finished the job ahead of schedule.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job. Pick one to see what they paid and said.
JessicaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I can't say enough good things about working with Santiago and his team! As an interior designer, I first worked with him on a client's project and was so impressed with his work that I knew I wanted him to do the floors in my own home. He has since installed LVP floors in our basement and wood in both of my kids'…
Jill12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
What a beautiful job they did!! We had 2 different floors, damage to many areas, and stairs. Everything was matched and finished with detail. From start to finish, the process was streamlined. Santiago and his team were professional, punctual and rose above our expectations. Highly recommend.
Reasonable priceFlooring
AmyScott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Santiago and his crew have done multiple projects for us, and will be the only company we use from now on for all our hardwood flooring needs. They are reliable, dependable, responsive, and very reasonably priced. Best of all, they take great pride in their work and go above and beyond what most contractors are…
Reasonable priceInstall flooring
DanielLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We hired Santigo's hardwood flooring to refinish around 1600sq/ft of 70yr old oak floors and to install 450 sq/ft of engineered hardwood in 2 other rooms. Santiago and his team were respectful, communicative, very fairly priced and finished the job ahead of schedule. I will recommend anyone looking for these type of…
Install flooringFlooring
MichaelLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I found Santiago on google, he came same day, got me a quote within hours. Me and the wife sat on it for a couple of months. We finally scheduled him, and immediately I was thrilled. He and his team were courteous, and did phenomenal work. He made our hardwood floors look brand new! If you need a hardwood floor team, you must call Santiago!
Great priceFlooring
Sue7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Santiago and his crew were prompt, organized and meticulous in their work. They installed engineered hardwood flooring throughout our first floor, and they did a fabulous job! From the new matching wood heating vents to the challenges of a curved built-in wine rack, their results were beautiful. Santiago was an…
I can't say enough good things about working with Santiago and his team! As an interior designer, I first worked with him on a client's project and was so impressed with his work that I knew I wanted him to do the floors in my own home. He has since installed LVP floors in our basement and wood in both of my kids' bedrooms and every project has been fantastic.
His attention to detail, craftsmanship and professionalism are exceptional. He takes such pride in his work and it really shows in the finished product. He's reliable, knowledgeable, easy to work with and truly goes above and beyond to make sure everything is done right.
It's not often that you find someone you trust just as much in your clients' homes as you do in your own. I wouldn't hesitate to recommend him to anyone looking for beautiful wood floors and outstanding workmanship!
Response from the owner · a week ago
Thank you, Jessica, for sharing such a thoughtful review. We’re delighted Santiago and the team earned your trust on both client and personal projects, and your confidence in our craftsmanship and professionalism means a great deal. We appreciate the recommendation and look forward to working with you again.
Santiagos Hardwood Flooring Inc
Jill G12 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
What a beautiful job they did!! We had 2 different floors, damage to many areas, and stairs. Everything was matched and finished with detail. From start to finish, the process was streamlined. Santiago and his team were professional, punctual and rose above our expectations. Highly recommend.
Price assessment: Reasonable price
Services: Flooring
Response from the owner · a week ago
Thank you, Jill, for your wonderful review. We're thrilled Santiago and the team exceeded your expectations and delivered seamless, detailed work across the floors and stairs. We appreciate your recommendation and the trust you placed in us. We look forward to serving you again.
Santiagos Hardwood Flooring Inc
AmyScott H-R2 reviewsiTotal number of Google reviews AmyScott has written across all businesses on Google Maps, not just this one.
Santiago and his crew have done multiple projects for us, and will be the only company we use from now on for all our hardwood flooring needs. They are reliable, dependable, responsive, and very reasonably priced. Best of all, they take great pride in their work and go above and beyond what most contractors are willing to do, especially when it comes to color matching. Highly recommend!
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · a month ago
Thank you, AmyScott H-R, for your kind words and for trusting us with multiple projects. We’re glad Santiago and the crew met your expectations and that our team’s attention to color matching and craftsmanship stood out. We appreciate the recommendation and look forward to assisting with your future hardwood flooring needs.
Santiagos Hardwood Flooring Inc
Daniel MumieLocal Guide · 11 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We hired Santigo's hardwood flooring to refinish around 1600sq/ft of 70yr old oak floors and to install 450 sq/ft of engineered hardwood in 2 other rooms. Santiago and his team were respectful, communicative, very fairly priced and finished the job ahead of schedule. I will recommend anyone looking for these type of services to call Santiago, you won't be disappointed!
Services: Install flooring, Flooring
Response from the owner · 2 months ago
Thank you, Daniel, for the thoughtful review and for choosing Santiago's Hardwood Flooring. We're pleased the team delivered respectful service, clear communication, fair pricing, and completed the work ahead of schedule. Your recommendation is much appreciated and helps our business grow. We value your trust and are glad you're satisfied with the results.
Santiagos Hardwood Flooring Inc
Michael KozakLocal Guide · 11 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I found Santiago on google, he came same day, got me a quote within hours. Me and the wife sat on it for a couple of months. We finally scheduled him, and immediately I was thrilled. He and his team were courteous, and did phenomenal work. He made our hardwood floors look brand new! If you need a hardwood floor team, you must call Santiago!
Price assessment: Great price
Services: Flooring
Response from the owner · 2 months ago
Thank you, Michael. We're thrilled you and your wife are pleased with the results. It's wonderful to hear Santiago and the team were courteous and delivered phenomenal work. We appreciate your recommendation and look forward to assisting with any future projects.
Santiagos Hardwood Flooring Inc
Sue7 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Santiago and his crew were prompt, organized and meticulous in their work. They installed engineered hardwood flooring throughout our first floor, and they did a fabulous job! From the new matching wood heating vents to the challenges of a curved built-in wine rack, their results were beautiful. Santiago was an excellent communicator via emails, texting and phone calls. He and his team take pride in their work and their years of experience show. I highly recommend Santiago’s!
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 3 months ago
Thank you, Sue, for the detailed review and recommendation. We're delighted that Santiago and his crew were prompt, organized, and meticulous with your engineered hardwood installation, including the matching vents and the curved wine rack. We appreciate your recognition of Santiago’s communication and the team’s craftsmanship and will share your kind words with them.
Santiagos Hardwood Flooring Inc
Karen Revere8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
If you need any flooring work done in the Gladwyne or Mainline area, Santiago flooring should be your company! You need to have them on speed dial! They did an incredible repair to half of the hardwood floor in our family room, what had been water damaged by a broken pipe. The color match is amazing! You would never know that it was a repair. They were professional, prompt, neat, great prep and clean up of the area, reliable, and affordable. I also really appreciate that whenever I called the company, I was able to speak directly to Santiago himself! The customer service is superior and quality of work is unparalleled. Everyone on the Mainline should be using him. I will never use anyone else again!
Price assessment: Great price
Services: Install flooring
Response from the owner · 4 months ago
Thank you, Karen, for the wonderful review and recommendation. We're thrilled Santiago and the team delivered a seamless repair with an excellent color match and attentive, professional service. Your trust and kind words mean a great deal to us and to the Mainline community.
Santiagos Hardwood Flooring Inc
Martha Fisher3 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Santiago Hardwood Flooring did an outstanding job repairing and refinishing the hardwood floors throughout my entire 2,200-square-foot home. The floors look absolutely beautiful, and the quality of the workmanship exceeded my expectations. The team was responsive, efficient, and kept the work area remarkably clean throughout the project. Their pricing was fair and reasonable, and they completed the work on schedule. I would highly recommend Santiago to anyone looking for professional hardwood floor refinishing and repair services.
Price assessment: Reasonable price
Services: Flooring
Response from the owner · 4 months ago
Thank you, Martha — we appreciate you taking the time to share your experience. We're glad the team met your expectations with the repairs, refinishing, cleanliness, and schedule, and we appreciate your recommendation. We look forward to the opportunity to assist you again in the future.
Santiagos Hardwood Flooring Inc
A Gatica4 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Santiago Flooring did an excellent job replacing our fire-damaged hardwood floor. From start to finish, they were professional, responsive, and very detail-oriented. The new floor looks beautiful and blends in perfectly with the room.
They showed up on time, kept the work area clean, and explained everything clearly throughout the process. After dealing with the stress of smoke and fire damage, it was a huge relief to work with a company that was reliable and took pride in their work.
The craftsmanship and finish exceeded our expectations. We would highly recommend Santiago Flooring to anyone needing hardwood floor repair, replacement or installation.
Price assessment: Great price
Services: Install flooring
Response from the owner · 4 months ago
Thank you for sharing your experience, A Gatica. We’re glad to hear our team was professional, punctual, and detail-oriented during your hardwood floor replacement, and that the new floor blends so well with the room. We appreciate your recommendation and are pleased the craftsmanship and finish exceeded your expectations.
Santiagos Hardwood Flooring Inc
Jennifer WaterstonLocal Guide · 12 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Santiago and his team did an amazing job. They fixed our 50 year old floors so that they don't squeak anymore (we didn't think it could be done). We will definitely hire them again when it's time to refinish our floors.
Price assessment: Great price
Services: Install flooring
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Jennifer! We're thrilled to hear that Santiago and the team could address the squeaky floors and exceed your expectations. It's always great to know that we can breathe new life into older surfaces. We look forward to working with you again for your floor refinishing in the future. Your support means a lot to us!
