Experts Reviews · Company report
Santiago's Hardwood Flooring Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Santiago's Hardwood Flooring Inc

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 99 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 95% of floor refinishing services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc is better than 79% of floor refinishing services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job.

Santiago's Hardwood Flooring Inc for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Flooring”

Jill12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

What a beautiful job they did!! We had 2 different floors, damage to many areas, and stairs. Everything was matched and finished with detail. From start to finish, the process was streamlined. Santiago and his team were professional, punctual and rose above our expectations. Highly recommend.

Reasonable priceFlooring
DanielLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We hired Santigo's hardwood flooring to refinish around 1600sq/ft of 70yr old oak floors and to install 450 sq/ft of engineered hardwood in 2 other rooms. Santiago and his team were respectful, communicative, very fairly priced and finished the job ahead of schedule. I will recommend anyone looking for these type of…

Customer photo from Daniel's reviewCustomer photo from Daniel's reviewCustomer photo from Daniel's review
Install flooringFlooring
MichaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I found Santiago on google, he came same day, got me a quote within hours. Me and the wife sat on it for a couple of months. We finally scheduled him, and immediately I was thrilled. He and his team were courteous, and did phenomenal work. He made our hardwood floors look brand new! If you need a hardwood floor team, you must call Santiago!

Great priceFlooring
Martha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Santiago Hardwood Flooring did an outstanding job repairing and refinishing the hardwood floors throughout my entire 2,200-square-foot home. The floors look absolutely beautiful, and the quality of the workmanship exceeded my expectations. The team was responsive, efficient, and kept the work area remarkably clean…

Reasonable priceFlooring
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Santiago and his team refinished wood floors in our house that were in need of repair. They came out right away to quote the work, were very affordable, and did a beautiful job color matching, sanding, staining, and finishing the floors. They look brand new!

Great priceFlooring
R11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Santiago and his crew did an excellent job on sanding and refinishing the hardwood floors throughout my house! Great to work with, knowledgeable and dependable. I would highly recommend them!

Flooring+ Responsiveness+ Punctuality+ Quality
LLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Santiago flooring was the first to get back to us with an estimate. We waited 2 weeks more from his known competitor. His estimate was less $$, and he was willing to tackle a situation that his competitor was not. Santiago's workers were on time, clean, and respectful. Highly recommend for repairs, finishes, and installation of wood flooring.

FlooringFlooring repairInstallation+ Responsiveness+ Punctuality+ Quality
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had carpet removed, and hardwood floors sanded and refinished. Santiago was my fourth estimate and even though one was lowest, they would not move my large furniture. I'm always a bit paranoid about contractors. After first day I felt trusting, calm. I had many questions and truly enjoyed his hard-working staff -…

Flooring
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Santiago and his crew are great my wife and I highly recommend him. Santiago refinished our hardwood floors that have been hidden since the 1940’s. The floors are beautiful and we couldn’t be happier with the outcome. Hire this crew if you need a hardwood floor contractor.

Flooring+ Responsiveness+ Punctuality+ Quality
Jack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew did a beautiful job refinishing our hardwood floors. This is the second job in our home and both times they have been on-time, neat, and thorough. I would use their service again in the future if I need a flooring contractor.

Flooring+ Professionalism
TJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and crew were amazing thru all three phases of our remodeling project. Finished the upper floor, came back and finished the main floor and then installed new floors and steps in an addition. All three sections are perfect by wonderful craftsman and match beautifully throughout our split level home. Thank you!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago removed carpet and refinished the hardwood underneath. He did impeccable work. He explained everything fully, his crew worked in a timely manner, and the pricing was very reasonable. I would recommend this company.

Flooring+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago was great in every way, from his timeliness, professionalism, work quality, etc.

FlooringRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Natalie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Santiago twice now and his work is exceptional. He shows great attention to detail and is very reasonably priced. Responsive and a pleasure to work with!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Yuhsueh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team did a great job for us, tear away our old carpet, fixed the squeak, added prime molding, sanding and apply oil based finish for my first and second floor, made the original hardwood (60 years old) floor shine as new. Before sanding they cover our cabinets to prevent the dust, so after work the…

FlooringInstall flooringSanding+ Responsiveness+ Punctuality+ Quality
maral6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago refinished the hardwood floors in my kitchen and the work he completed was phenomenal. He was flexible with my schedule, showed up on time, finished the job quickly, left the kitchen very clean and the finished product is absolutely beautiful! His attention to detail did not go unnoticed! I highly…

FlooringRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team refinished the hardwood in several rooms and a set of stairs in my home, all of which were in very rough shape. Santiago responded to my call immediately and put me on his schedule right away. The team was very professional. Work was impeccable. Color matching from newly refinished floor to…

FlooringRepair flooringSanding+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring22—
Flooring17—
Repair flooring11—
Sanding11—
Restoration10—
Flooring repair2—

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