Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts

Experts Reviews · Company report
Santiago's Hardwood Flooring Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Santiago's Hardwood Flooring Inc

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 99 Google reviews

📞 Call (484) 673-7123Request a call backWebsite ↗

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 95% of floor refinishing services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc is better than 79% of floor refinishing services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than —% of floor refinishing services.–
—

Reviews for your job

Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job.

Santiago's Hardwood Flooring Inc for flooring repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Flooring repair”

LLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Santiago flooring was the first to get back to us with an estimate. We waited 2 weeks more from his known competitor. His estimate was less $$, and he was willing to tackle a situation that his competitor was not. Santiago's workers were on time, clean, and respectful. Highly recommend for repairs, finishes, and installation of wood flooring.

FlooringFlooring repairInstallation+ Responsiveness+ Punctuality+ Quality
Erik7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If you are looking for a true craftsman then look no further than Santiago. My refinished hardwood floors are beautiful. The color is magnificent and his attention to detail is unsurpassed. If I could have given him more than 5 stars I certainly would have done so. It was pleasant experience throughout and my…

Flooring repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring22—
Flooring17—
Repair flooring11—
Sanding11—
Restoration10—
Flooring repair2—

Compare with

Le's Hardwood Floor logoLe's Hardwood FloorExperts Score 100North Wales · 5.00★Transcendent Hardwood LLC logoTranscendent Hardwood LLCExperts Score 99North Wales · 5.00★Alpine Flooring logoAlpine FlooringExperts Score 96North Wales · 4.95★