Experts Reviews · Company report
Santiago's Hardwood Flooring Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Santiago's Hardwood Flooring Inc

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 99 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 95% of floor refinishing services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc is better than 79% of floor refinishing services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job.

Santiago's Hardwood Flooring Inc for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Install flooring”

AmyScott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Santiago and his crew have done multiple projects for us, and will be the only company we use from now on for all our hardwood flooring needs. They are reliable, dependable, responsive, and very reasonably priced. Best of all, they take great pride in their work and go above and beyond what most contractors are…

Reasonable priceInstall flooring
DanielLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We hired Santigo's hardwood flooring to refinish around 1600sq/ft of 70yr old oak floors and to install 450 sq/ft of engineered hardwood in 2 other rooms. Santiago and his team were respectful, communicative, very fairly priced and finished the job ahead of schedule. I will recommend anyone looking for these type of…

Customer photo from Daniel's reviewCustomer photo from Daniel's reviewCustomer photo from Daniel's review
Install flooringFlooring
Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Santiago and his crew were prompt, organized and meticulous in their work. They installed engineered hardwood flooring throughout our first floor, and they did a fabulous job! From the new matching wood heating vents to the challenges of a curved built-in wine rack, their results were beautiful. Santiago was an…

Reasonable priceInstall flooring
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If you need any flooring work done in the Gladwyne or Mainline area, Santiago flooring should be your company! You need to have them on speed dial! They did an incredible repair to half of the hardwood floor in our family room, what had been water damaged by a broken pipe. The color match is amazing! You would never…

Customer photo from Karen's review
Great priceInstall flooring
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Santiago Flooring did an excellent job replacing our fire-damaged hardwood floor. From start to finish, they were professional, responsive, and very detail-oriented. The new floor looks beautiful and blends in perfectly with the room. They showed up on time, kept the work area clean, and explained everything…

Great priceInstall flooring
JenniferLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Santiago and his team did an amazing job. They fixed our 50 year old floors so that they don't squeak anymore (we didn't think it could be done). We will definitely hire them again when it's time to refinish our floors.

Great priceInstall flooring
Cynthia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Santiago and his team did a fantastic job refinishing the hardwood floor in our living room and stairs. They also did work for us back in April when we had our kitchen renovated. His team installed new hardwood flooring in the kitchen and hallway. Then they sanded and stained all the new flooring as well as the…

Customer photo from Cynthia's review
Great priceInstall flooring
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Santiago's Hardwood Flooring came highly recommended to us from a happy customer. Santiago and his team did an amazing job removing tile board from our kitchen floor. It was a tough job that other companies weren't willing to do. They also installed new vinyl plank flooring on our first floor. The quality of work…

Install flooringService not listed+ Quality+ Professionalism
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When we were looking for someone to install flooring, we were eager to have it done right away. I saw the 5 star reviews and thought I would give Santiago’s a shot. I couldn’t be more pleased with how it went. Not only could they do it right away, they did a fabulous job. Everything went smoothly, which in my…

Install flooring+ Responsiveness
ToddLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We asked Santiago and his team to completely demo our first floor flooring and replace it with hardwoods throughout. The previous flooring was old hardwood, kitchen tile and carpet, on varying levels. Santiago and his team were super easy to work with. They came in during the initial visit and explained…

Install flooring+ Responsiveness+ Punctuality+ Quality
TJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and crew were amazing thru all three phases of our remodeling project. Finished the upper floor, came back and finished the main floor and then installed new floors and steps in an addition. All three sections are perfect by wonderful craftsman and match beautifully throughout our split level home. Thank you!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew were very professional throughout the entire process. We had them restore the hardwoods throughout the entire house and repair and install new hardwood in small sections. Once completed, everything was matched and refinished beautifully. Very honest and trustworthy.

Install flooringRepair flooringRestoration+ Quality+ Professionalism+ Value
Leo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago just finished installing a new floor in my family room and refinishing my kitchen floor - he did a fantastic job. We have an old house and the family room floor is on an older concrete slab. The floor was not level - this was not an easy installation. Santiago made the new floor match the refinished floor…

Install flooringRestorationSanding+ Responsiveness+ Punctuality+ Quality
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Superb job! From estimate to finish. They removed linoleum flooring, corrected areas that were not level and installed new hardwood flooring, applied stain on site and polyurethane finish. We love our new floors. They are professional and take all the extra steps to make sure the area is clean, contol dust and…

Install flooring+ Responsiveness+ Punctuality+ Quality
Natalie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Santiago twice now and his work is exceptional. He shows great attention to detail and is very reasonably priced. Responsive and a pleasure to work with!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Yuhsueh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team did a great job for us, tear away our old carpet, fixed the squeak, added prime molding, sanding and apply oil based finish for my first and second floor, made the original hardwood (60 years old) floor shine as new. Before sanding they cover our cabinets to prevent the dust, so after work the…

FlooringInstall flooringSanding+ Responsiveness+ Punctuality+ Quality
LinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team did such a great job refinishing the existing hardwood on our first floor and made it look brand new! He also replaced our carpets on the second floor and basement stairs to hardwood flooring and it looks great! They worked overtime and long hours to get the work done on time. Thanks again Santiago!

Install flooringRestoration+ Responsiveness+ Punctuality+ Quality
Eliana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contracted Mr. Santiago to do my stairs. They had carpet before. He supplied, installed, and finished the treads and raisers. His job was excellent and professional. He and his team showed up on time. They prepped the space so dust wont go all over the house. They were respectful. Their job is clean and…

RemodelingInstall flooring+ Punctuality+ Quality+ Professionalism
LynnLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Extremely professional and hardworking. The quality of his work is exceptional! Mr. Santiago installed flooring in our home and refinished our hardwood steps that were “hidden” under carpet and very old glued on linoleum flooring. He’s absolutely a miracle worker and I would highly recommend him.

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Words can not express how happy I am that I hired Mr. Santiago to repair my steps. From the first day he arrived to give me an estimate he was on time, very professional and reasonably affordable. He and his team arrived with facial masks on time ready to work. They completed the the job within a few hours and…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Jared13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Santiago and his crew were awesome!!! I can't say enough good things about the entire process. We were looking to have a new hardwood floor installed in our family room. He showed up on time for our estimate and gave us the pricing on the spot. Once we decided to go with him, he quickly scheduled us and we were…

Install flooring+ Responsiveness+ Punctuality+ Quality
Sherri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Rating only, no written review.

Install flooring− Responsiveness− Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring22—
Flooring17—
Repair flooring11—
Sanding11—
Restoration10—
Flooring repair2—

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