Experts Reviews · Company report
Santiago's Hardwood Flooring Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Santiago's Hardwood Flooring Inc

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 99 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 95% of floor refinishing services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc is better than 79% of floor refinishing services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job.

Santiago's Hardwood Flooring Inc for repair flooring

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11

All 11 Google reviews tagged “Repair flooring”

TJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and crew were amazing thru all three phases of our remodeling project. Finished the upper floor, came back and finished the main floor and then installed new floors and steps in an addition. All three sections are perfect by wonderful craftsman and match beautifully throughout our split level home. Thank you!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew were very professional throughout the entire process. We had them restore the hardwoods throughout the entire house and repair and install new hardwood in small sections. Once completed, everything was matched and refinished beautifully. Very honest and trustworthy.

Install flooringRepair flooringRestoration+ Quality+ Professionalism+ Value
karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew did a superb job , on time and on budget, my wood floors had severe water damage discoloration and some buckling. They now look brand new , they are now restored to their original luster. These were the original hardwood floors a century old would give 10 stars if possible. Magnificent.

Repair flooringRestorationSanding+ Punctuality+ Quality+ Professionalism
ChrisLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago was great in every way, from his timeliness, professionalism, work quality, etc.

FlooringRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Natalie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Santiago twice now and his work is exceptional. He shows great attention to detail and is very reasonably priced. Responsive and a pleasure to work with!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
maral6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago refinished the hardwood floors in my kitchen and the work he completed was phenomenal. He was flexible with my schedule, showed up on time, finished the job quickly, left the kitchen very clean and the finished product is absolutely beautiful! His attention to detail did not go unnoticed! I highly…

FlooringRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team refinished the hardwood in several rooms and a set of stairs in my home, all of which were in very rough shape. Santiago responded to my call immediately and put me on his schedule right away. The team was very professional. Work was impeccable. Color matching from newly refinished floor to…

FlooringRepair flooringSanding+ Responsiveness+ Quality+ Professionalism
Robyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Santiago did a beautiful job in refinishing and repairing our hardwood floors for a very reasonable price. The floors look brand new and we couldn’t be happier with the quality of work. Santiago was responsive, professional and a pleasure to deal with. I would highly recommend them.

Repair flooring+ Responsiveness+ Punctuality+ Quality
LynnLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Extremely professional and hardworking. The quality of his work is exceptional! Mr. Santiago installed flooring in our home and refinished our hardwood steps that were “hidden” under carpet and very old glued on linoleum flooring. He’s absolutely a miracle worker and I would highly recommend him.

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Words can not express how happy I am that I hired Mr. Santiago to repair my steps. From the first day he arrived to give me an estimate he was on time, very professional and reasonably affordable. He and his team arrived with facial masks on time ready to work. They completed the the job within a few hours and…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I can’t say enough about the high quality of craftsmanship, professionalism and attention to detail exhibited by Santiago and his crew. They did an absolutely beautiful job on our hardwood floors. We did not have a huge job and he still called me back in record time, was able to come over in just a few days and…

Repair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring22—
Flooring17—
Repair flooring11—
Sanding11—
Restoration10—
Flooring repair2—

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