Experts Reviews · Company report
Santiago's Hardwood Flooring Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty79−2.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Santiago's Hardwood Flooring Inc

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 99 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santiago's Hardwood Flooring Inc is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 95% of floor refinishing services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santiago's Hardwood Flooring Inc is better than 79% of floor refinishing services.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santiago's Hardwood Flooring Inc is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santiago's Hardwood Flooring Inc is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired Santiago's Hardwood Flooring Inc for 6 kinds of job.

Santiago's Hardwood Flooring Inc for restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5

All 10 Google reviews tagged “Restoration”

TJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and crew were amazing thru all three phases of our remodeling project. Finished the upper floor, came back and finished the main floor and then installed new floors and steps in an addition. All three sections are perfect by wonderful craftsman and match beautifully throughout our split level home. Thank you!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew were very professional throughout the entire process. We had them restore the hardwoods throughout the entire house and repair and install new hardwood in small sections. Once completed, everything was matched and refinished beautifully. Very honest and trustworthy.

Install flooringRepair flooringRestoration+ Quality+ Professionalism+ Value
Leo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago just finished installing a new floor in my family room and refinishing my kitchen floor - he did a fantastic job. We have an old house and the family room floor is on an older concrete slab. The floor was not level - this was not an easy installation. Santiago made the new floor match the refinished floor…

Install flooringRestorationSanding+ Responsiveness+ Punctuality+ Quality
karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago and his crew did a superb job , on time and on budget, my wood floors had severe water damage discoloration and some buckling. They now look brand new , they are now restored to their original luster. These were the original hardwood floors a century old would give 10 stars if possible. Magnificent.

Repair flooringRestorationSanding+ Punctuality+ Quality+ Professionalism
ChrisLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Santiago was great in every way, from his timeliness, professionalism, work quality, etc.

FlooringRepair flooringRestoration+ Responsiveness+ Punctuality+ Quality
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great guys and great value. We had our second floor done which was rip up carpets, pull tac strips and sand the original floors under...that part was done in 1 day (wow) day 2 the floors had a beautiful finish, day 3 they came back to lay the quarter round. I thought there would have been dust everywhere from…

RestorationSanding+ Responsiveness+ Punctuality+ Quality
Natalie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Santiago twice now and his work is exceptional. He shows great attention to detail and is very reasonably priced. Responsive and a pleasure to work with!

FlooringInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
LinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santiago and his team did such a great job refinishing the existing hardwood on our first floor and made it look brand new! He also replaced our carpets on the second floor and basement stairs to hardwood flooring and it looks great! They worked overtime and long hours to get the work done on time. Thanks again Santiago!

Install flooringRestoration+ Responsiveness+ Punctuality+ Quality
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We could not be happier with the job Santiago did at our home!! He restored 3 bedrooms, hallway, stairs, and dining room. They look brand new!! He promptly gave us an estimate and start date He showed up on that start date and quickly finished the job. They also cleaned up nicely every day. Santiago and his…

Restoration+ Responsiveness+ Punctuality+ Quality
Barb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responsive professional friendly accommodating and the floors look Gorgeous!

RestorationSandingService not listed+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring22—
Flooring17—
Repair flooring11—
Sanding11—
Restoration10—
Flooring repair2—

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