iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%94+13.3Replies to reviews 7%79+5.6Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★498 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SavATree 4.9 out of 5 based on 498 reviews, noting that the owner responds to 81% of feedback. Customers frequently praise the company’s punctuality, thorough cleanup, and knowledgeable arborists who provide detailed consultations for tree pruning, removal, and lawn care. Recurring themes highlight professional communication and fair pricing for services like insect treatment and soil analysis. However, some lower-rated reviews criticize scheduling errors, missed appointments, and a lack of follow-up on specific lawn issues, indicating occasional gaps in coordination despite generally positive experiences with the actual field work.
Google rating: 4.9 out of 5 from 498 reviews (97% five-star).
Reviews on this page: 498 Google reviews (418 with written comments, 10 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 22, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SavATree - Tree Service & Lawn Care: 92/100 on this factor. Category median: 97.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SavATree - Tree Service & Lawn Care: 87/100 on this factor. Category median: 97.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SavATree - Tree Service & Lawn Care: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SavATree - Tree Service & Lawn Care: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SavATree - Tree Service & Lawn Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SavATree - Tree Service & Lawn Care: 79/100 on this factor. Category median: 75.B
79
Bar = this company · dark tick = category median.
Star ratings
498 Google reviews we collected
4.9of 5
5 stars48197%
4 stars61%
3 stars41%
2 stars20%
1 star51%
Praise vs complaints
Phrases our text analysis found in 418 written reviews
98%praise
Praise78298%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price47%
Reasonable4778%
Overpriced12%
Not sure813%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23229%
Speed & response14919%
Quality & results13817%
Would recommend11715%
Communication668%
Price & value638%
Honesty & trust354%
What customers talk about
We read 418 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Geoff, the service advisor, and Derek, the service technician, could not have been more knowledgeable, professional and cordial.”
“The crew arrived on time on the scheduled day, completed all the work efficiently, and cleaned up thoroughly afterward.”
“Rafael patiently listened to our requests, provided expert advice, thoroughly surveyed the site, and gave us a detailed written proposal.”
“Awful.”
“Highly recommend SavATree for all your tree and yard consultation needs.”
“Stay away if you need lawn care.”
“Have there been occasional gaps in communication around scheduling?”
“Not very communicative.”
“Out of the three quotes we received, SavATree offered a very reasonable price.”
“reached out, I was told there was a fungus and that fixing it would cost extra, even though I was already paying thousands for a full-service lawn tr…”
“Rafael may be the most professional and trust-worthy service provider I've ever talked to.”
People customers mention
Fenton34 reviews
Bourque28 reviews
Jeff25 reviews
Hayes24 reviews
John18 reviews
Hannah18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SavATree - Tree Service & Lawn Care for 8 kinds of job. Pick one to see what they paid and said.
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Geoff, the service advisor, and Derek, the service technician, could not have been more knowledgeable, professional and cordial. The same can be said for Deborah, the receptionist and scheduler. The Lincoln branch of SavATree is great!
Reasonable price
BBeatriz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been using SaveAtree for almost 20 years. They are knowledgeable arborist who take good care of your tree and do not hack it when it comes to pruning. If you love your tree and want to make sure it lives a long healthy life use SaveAtree. It will save you the hardships and costs of a damaged tree in the future.
Not sureTree trimming & pruning
BBruce5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I hired SavATree to remove four hemlock trees, trim three sets of arborvitae, and prune a tall tree using a bucket truck. Rafael patiently listened to our requests, provided expert advice, thoroughly surveyed the site, and gave us a detailed written proposal. The crew arrived on time on the scheduled day, completed…
MMichelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
John Fenton from SavATree came to our home today to give us advice on a newly planted tree. His consultation was incredibly helpful! On top of that, we ended up asking him about several other trees and shrubs in our yard and he was not only patient, but also extremely knowledgeable. I learned so much in our short…
Not sureService not listed
DDouglas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The crew came and I was introduced to each member. They were polite and respectful. They trimmed the tree in question and cleaned up very nicely.
Reasonable priceTree trimming & pruning
TTed4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great conversation with the treatment guy. We clarified what was needed to continue protecting the Hemlocks in our yard.
Geoff, the service advisor, and Derek, the service technician, could not have been more knowledgeable, professional and cordial. The same can be said for Deborah, the receptionist and scheduler. The Lincoln branch of SavATree is great!
Price assessment: Reasonable price
B
Beatriz Gomez-Mouakad1 reviewiTotal number of Google reviews Beatriz has written across all businesses on Google Maps, not just this one.
I have been using SaveAtree for almost 20 years. They are knowledgeable arborist who take good care of your tree and do not hack it when it comes to pruning. If you love your tree and want to make sure it lives a long healthy life use SaveAtree. It will save you the hardships and costs of a damaged tree in the future.
Price assessment: Not sure
Services: Tree trimming & pruning
B
Bruce5 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
I hired SavATree to remove four hemlock trees, trim three sets of arborvitae, and prune a tall tree using a bucket truck. Rafael patiently listened to our requests, provided expert advice, thoroughly surveyed the site, and gave us a detailed written proposal. The crew arrived on time on the scheduled day, completed all the work efficiently, and cleaned up thoroughly afterward. Everyone from SavATree was professional and pleasant to work with. Out of the three quotes we received, SavATree offered a very reasonable price. I highly recommend them!
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
M
Michelle Lahey4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
John Fenton from SavATree came to our home today to give us advice on a newly planted tree. His consultation was incredibly helpful! On top of that, we ended up asking him about several other trees and shrubs in our yard and he was not only patient, but also extremely knowledgeable. I learned so much in our short visit with John! Highly recommend SavATree for all your tree and yard consultation needs.
Price assessment: Not sure
Services: Service not listed
D
Douglas Miller8 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Rafael may be the most professional and trust-worthy service provider I've ever talked to. He is on time, knowledgeable, respectful and approachable. Rafael's team is also very professional and experienced. They did a great job at our property, performing a detailed trimming and pruning all the way around my yard. The result came out great. They also went above and beyond when I requested additional work that's out of the original scope, without jacking up the price. You can tell that what they care about is truly customer satisfaction, rather than squeezing all the pennies out of you whenever there's a chance. I will certainly be calling Rafael again when there's future tree care service need and would be very comfortable referring him and his crew to anyone in need of such service.