Tree service · San Mateo, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%84+11.9Replies to reviews 7%80+5.7Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 55 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★194 Google reviews · 24 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SavATree highly, citing professional tree removal, pruning, and treatment services performed by knowledgeable arborists. Customers frequently praise the crew's punctuality, thorough cleanup, and effective communication regarding schedules and estimates. However, low-star feedback highlights issues with billing accuracy, specifically price changes on invoices, and a lack of advance notice before crews access private property.
Google rating: 4.9 out of 5 from 194 reviews (97% five-star).
Reviews on this page: 194 Google reviews (179 with written comments, 17 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 22, 2026.
Service: Tree Removal Service serving San Mateo, California.
Data from Google, last updated October 28, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SavATree - Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SavATree - Tree Service: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SavATree - Tree Service: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SavATree - Tree Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SavATree - Tree Service: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SavATree - Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SavATree - Tree Service: 80/100 on this factor. Category median: 73.A
80
Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
4.9of 5
5 stars18897%
4 stars32%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 179 written reviews
98%praise
Praise37598%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price818%
Reasonable3170%
Overpriced25%
Not sure37%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10227%
Quality & results8021%
Speed & response7720%
Would recommend5113%
Price & value328%
Communication308%
Honesty & trust92%
What customers talk about
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, did what we asked, and were courteous.”
“Excellent experience with SavATree, highly recommend!”
“They damaged some of my irrigation and chipped my cement pad.”
“The supervisor was great and her crew friendly and efficient.”
“Highly recommend these guys and Emily the botanist .”
“Their expertise and dedication were truly exceptional, and we cannot recommend them enough.”
“Very thorough in their review and discussions, knowledgeable team, reasonable pricing and did a great job with both tree care and tree removal.”
“Emily (the arborist) immediately understood the issues, patiently listened to and answered questions and made great suggestions.”
“Sophia, their trustworthy arborist, knows a lot about trees and how to make them look their best.”
People customers mention
Emily15 reviews
Daniel12 reviews
Carlos8 reviews
Jose7 reviews
Rushka7 reviews
Eric5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SavATree - Tree Service for 7 kinds of job. Pick one to see what they paid and said.
Cathy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
Invoice price was changed several times due to mistake or wrong quoting. No in-advance notice before starting work. Large truck and contractors access our driveway and yard without in advance notice and authorization..
OverpricedTree stump removal
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The crew, Daniel, Javier and Eric, did a fantastic job pruning and trimming six large trees on our property. They were professional, did what we asked, and were courteous. We would recommend them.
Not sureTree trimming & pruning
Gail5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
gdave a sapling redwood in the back yard that I'm not sure I wanted....may. be smart to let it get big.
Not sureService not listed
DanielLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Peace of mind ... trees being trimmed before storms! Great job by SAVATREE including cleanup. Next door neighbor didn't even realize they were there. Quick too. Revised schedule as necessary to work around our neighborhood repaving.
Rocky8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I find Ronal from SavATree to be knowledgeable, professional, friendly. He listens well and provide the right service. I couldn’t be happier!
Terri8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The supervisor was great and her crew friendly and efficient. I am very pleased with the work they did pruning trees and shrubs.
Invoice price was changed several times due to mistake or wrong quoting. No in-advance notice before starting work. Large truck and contractors access our driveway and yard without in advance notice and authorization..
Price assessment: Overpriced
Services: Tree stump removal
Joan S3 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
The crew, Daniel, Javier and Eric, did a fantastic job pruning and trimming six large trees on our property. They were professional, did what we asked, and were courteous. We would recommend them.
Price assessment: Not sure
Services: Tree trimming & pruning
Geri SpielerLocal Guide · 27 reviewsiTotal number of Google reviews Geri has written across all businesses on Google Maps, not just this one.
They cut down a relatively large 18" diameter Redwood tree for me. Satisfied with the final result.
The good
1. Very attentive to customer feedback and they do make an effort to take care of the customer.
2. Fully geared up crew with all the safety equipment.
3. Competitive prices.
4. They employ certified arborists to help with permits.
What could be improved on is closer crew management. The issues we had:
1. The stump treatment got skipped. If it wasn't for the security camera recording the area I wouldn't have even known. But they did make it right in the end.
2. The crew cut down our chatty opportunistic nextdoor neighbor's small tree (I'm assuming for some cash) and fed the remains to their wood chipper on the first day.
3. Second day the person coming over to finish our stump grinding did so, but left a mountain of mulch there and proceeded to grind the stump of the said opportunistic neighbor, then left. They did come back the next day to remove the rest of the mulch.
Price assessment: Reasonable price
Services: Tree stump grinding, Tree removal
Gail Klein5 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Peace of mind ... trees being trimmed before storms! Great job by SAVATREE including cleanup. Next door neighbor didn't even realize they were there. Quick too. Revised schedule as necessary to work around our neighborhood repaving.
Response from the owner · a year ago
Thank you for your wonderful feedback, Daniel! We're glad to hear you had a great experience with our tree trimming services.
Rocky Chen8 reviewsiTotal number of Google reviews Rocky has written across all businesses on Google Maps, not just this one.
I find Ronal from SavATree to be knowledgeable, professional, friendly. He listens well and provide the right service. I couldn’t be happier!
Response from the owner · 2 years ago
We are absolutely thrilled to hear that you found Ronal from SavATree to be knowledgeable, professional, and friendly. Thank you for sharing your positive experience with us!
Terri Bailard8 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
SAVATree was terrific. Emily (the arborist) immediately understood the issues, patiently listened to and answered questions and made great suggestions. The tree crew was excellent and went beyond and above their jobs. They asked for feedback, were very polite and extremely hardworking. I highly recommend them!
Services: Tree trimming & pruning
Response from the owner · 2 months ago
We are utterly delighted to hear about your positive experience with SAVATree. Thank you for recommending us!