House cleaning service · Chattanooga, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%99+15.1Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★160 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$312typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Scenic City Cleaning Company holds a 5/5 rating from 160 reviews, with the owner responding to 95% of feedback. Customers frequently praise the team for punctuality, thorough deep and move-out cleaning, flexible scheduling, and clear communication via text. While most reviews highlight professional service and reasonable pricing, one low-star excerpt describes a missed appointment where management was unable to provide a timely solution or alternative.
Google rating: 5.0 out of 5 from 160 reviews (99% five-star).
Reviews on this page: 160 Google reviews (146 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: July 27, 2026.
Service: House Cleaning Service serving Chattanooga, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Scenic City Cleaning CompanyHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scenic City Cleaning Company: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scenic City Cleaning Company: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scenic City Cleaning Company: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scenic City Cleaning Company: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scenic City Cleaning Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
160 Google reviews we collected
5.0of 5
5 stars15999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
98%praise
Praise25398%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price524%
Reasonable1676%
Overpriced00%
Not sure00%
$312+26% vs typical house cleaning services
Middle half of what 17 customers paid ($227–$417) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10039%
Would recommend4518%
Staff & attitude4417%
Speed & response3514%
Communication187%
Price & value94%
Honesty & trust62%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These ladies did such an amazing job and didn’t complain one bit with how much work there was to do.”
“I highly recommend her to anyone looking for a reliable, thorough, and genuinely wonderful cleaning service.”
“I cannot recommend a cleaning with Erika enough and I’m so excited to rebook with Scenic City Cleaners and have her back.”
“Very friendly, meticulous, and did an all-around fantastic job.”
“Excellent cleaning and very responsive and accommodating”
“Their communication is above and beyond, and it’s a joy to invite Ingris into my home where she works her magic.”
“They were flexible to my needs, very reasonable rate and did an AMAZING job - place looked better than it did at move in!”
“I highly recommend Patricia to anyone looking for a reliable and trustworthy cleaning professional.”
People customers mention
Erika7 reviews
Patricia6 reviews
Ingris4 reviews
Ian4 reviews
Sierra4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scenic City Cleaning Company for 4 kinds of job. Pick one to see what they paid and said.
Cindy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The cleaning service did an excellent job. I would highly recommend them and we will be using them now for routine cleaning because of the great work on the deep cleaning
Paid $500+Reasonable priceGeneral housekeeping
Charlotte11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Truly clean to the core! Happy to see Erica and enjoy the afterglow when she leaves!
Paid $200–250Reasonable priceStandard cleaning
Tara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I was so overwhelmed with how far behind I was on cleaning. These ladies did such an amazing job and didn’t complain one bit with how much work there was to do.
Paid $400–450Great priceStandard cleaning
Ben2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This is the first time that I’ve used Scenic City Cleaning Co., and I am beyond happy with the job that they did for me. Patricia did my cleaning, and she is amazing. Very friendly, meticulous, and did an all-around fantastic job. I will be using them again in the future and would highly recommend them to all my…
Paid $250–300Great priceStandard cleaning
ChadLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I opted to have a company help me clean for my apartment “move out” and could not have dreamed of a better result.
The entire process was completed via text (by my choice) with Ian. They were flexible to my needs, very reasonable rate and did an AMAZING job - place looked better than it did at move in!
Looking to…
Brittany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Erika did an amazing job and I would definitely recommend her to anyone. Extremely professional and very thorough. Can’t wait to use Scenic City Cleaning again!
I can’t say enough good things about this cleaning service! Ingris does an amazing job every time. My house always looks beautiful, but what I appreciate even more is how it makes me feel. I notice a real shift in the energy of my home after it’s been cleaned—it feels calmer, lighter, and so much more relaxing. It’s one of the best investments I’ve made for my peace of mind.
She has even tackled my kids’ very messy bedrooms and bathroom without hesitation. Everything is thoughtfully put back exactly where it belongs, the beds are beautifully made, and the attention to detail is incredible. She somehow gets the kitchen so spotless that I almost feel guilty cooking in it afterward!
I’m so thankful for Ingris and the care she puts into her work. She treats my home with so much respect, and it shows. I highly recommend her to anyone looking for a reliable, thorough, and genuinely wonderful cleaning service.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you so much for the kind words, Katie. We truly appreciate you trusting us with your home! 😊
Cindy Watson1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
The cleaning service did an excellent job. I would highly recommend them and we will be using them now for routine cleaning because of the great work on the deep cleaning
Price assessment: Reasonable price
Price: $500+
Services: General housekeeping
Response from the owner · 2 months ago
Thank you so much, Cindy. Your words mean a lot to us. 😊🧼
Charlotte Massad11 reviewsiTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
I was so overwhelmed with how far behind I was on cleaning. These ladies did such an amazing job and didn’t complain one bit with how much work there was to do.
Price assessment: Great price
Price: $400–450
Services: Standard cleaning
Ben Spires2 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
This is the first time that I’ve used Scenic City Cleaning Co., and I am beyond happy with the job that they did for me. Patricia did my cleaning, and she is amazing. Very friendly, meticulous, and did an all-around fantastic job. I will be using them again in the future and would highly recommend them to all my family and friends!! Thank you so much! My house looks amazing!
Price assessment: Great price
Price: $250–300
Services: Standard cleaning
Chad CreechLocal Guide · 37 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
I opted to have a company help me clean for my apartment “move out” and could not have dreamed of a better result.
The entire process was completed via text (by my choice) with Ian. They were flexible to my needs, very reasonable rate and did an AMAZING job - place looked better than it did at move in!
Looking to hire them full time for a regular cleaning at my new apartment.
Price assessment: Reasonable price
Price: $200–250
Services: Moving-related cleaning
Aleila Worley3 reviewsiTotal number of Google reviews Aleila has written across all businesses on Google Maps, not just this one.
Erika did an amazing job and I would definitely recommend her to anyone. Extremely professional and very thorough. Can’t wait to use Scenic City Cleaning again!
Price assessment: Reasonable price
Price: $400–450
Services: General housekeeping
Jessie Kelly2 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Great experience from start to finish! It was super easy to schedule with quick availability. Patricia was professional and did an amazing job, everything looked spotless. Will definitely be booking again in the future. Highly recommend!
Price assessment: Reasonable price
Price: $350–400
Services: Service not listed
Sophie Morrison8 reviewsiTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
Ingris and Bre did an absolutely outstanding job on our house. This was our first time booking with them and we couldn’t be happier with the level of service. They were on time, very friendly, and did a very thorough job.
