Truck repair shop · Rockford, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%13+0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#703 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.8★★★★★190 Google reviews · 14 photos
87%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for its expertise in RV and diesel truck repairs, highlighting clear communication, fair pricing, and prompt service that often includes same-day completion. Staff are generally described as friendly and thorough, with many noting the owner's hands-on involvement and willingness to assist with obsolete parts or warranty issues. However, some reviewers criticize high labor costs, unexpected fees, and negative experiences with front desk staff, including complaints about long wait times and poor follow-up on scheduled appointments.
Google rating: 4.8 out of 5 from 190 reviews (87% five-star).
Reviews on this page: 190 Google reviews (129 with written comments, 4 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 7, 2026.
Service: Auto Repair Shop serving Rockford, Illinois.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's RV Truck and Auto Repair: 79/100 on this factor. Category median: 88.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's RV Truck and Auto Repair: 77/100 on this factor. Category median: 85.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's RV Truck and Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's RV Truck and Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's RV Truck and Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's RV Truck and Auto Repair: 13/100 on this factor. Category median: 59.F
13
Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
4.8of 5
5 stars16687%
4 stars147%
3 stars32%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
92%praise
Praise14592%
Complaints128%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price338%
Reasonable450%
Overpriced00%
Not sure113%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4529%
Quality & results2918%
Price & value2516%
Speed & response2013%
Honesty & trust1510%
Would recommend1510%
Communication85%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every person we had contact with was kind, professional and thorough in explaining and taking care of it.”
“nt in to get a truck and trailer inspected and was helped by Caleb he did an excellent job and explained everything he did along the way everyone ther…”
“Worst experience, I extremely recommend you do NOT bring your vehicle here.”
“The fuel and time are absolutely worth it to have our motorhome serviced at Scott's.”
“On top of overcharging for labor, they added a bunch of miscellaneous charges.”
“He and his team (Dan, Jen and Aaron) solved my RV handling issue and air shipped parts in overnight for installation the next day.”
“The shop had the kind of small business service that feels personal, honest, and focused on getting things handled correctly.”
“…e thru the process as it was my first time getting an inspection done highly recommend going here for all truck rv and trailer services!…”
“passed on that and they never offered a refund , wouldn't recommend”
“He communicated clearly, stayed on top of the details, and kept the process from becoming drawn out.”
People customers mention
Scotts3 reviews
Dan3 reviews
Terry3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scott's RV Truck and Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
ClearwaterLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Scott is one of the best RV experts I have ever met. I researched his shop and drove over 2,000 miles to have him diagnose a handling issue on my 32’ motorhome. He and his team (Dan, Jen and Aaron) solved my RV handling issue and air shipped parts in overnight for installation the next day. Night and Day handling…
Reasonable priceSteering & suspension repair
LisaLocal Guide · 117 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Phenomenal service from the time I first called through end of service. We brought our motorhome in for an oil change, and a chassis lube. Every person we had contact with was kind, professional and thorough in explaining and taking care of it. We live and travel full time in our motorhome and I was pleased with how…
Reasonable priceOil changeService not listed
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Every time we take our motorhome to Scotts, they treat us with the utmost respect. This last time we needed a part that was obsolete and they figured out a way to use an alternative part. They got us back on the road again.
Joseph5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Always great customer service and they take care of the problem. I highly recommend them.
TitaLocal Guide · 131 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Once again the folks at Scott's exceeded all expectations. Dan, Aaron and the office receptionist were outstanding in kindness and customer service. On a busy morning they worked us in, inspected the RV issue my husband had been stewing about for months, deemed it a normal RV component and pronounced it safe for…
DavidLocal Guide · 1,098 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Scott was a big help with an RV air conditioning repair. The shop had the kind of small business service that feels personal, honest, and focused on getting things handled correctly. He communicated clearly, stayed on top of the details, and kept the process from becoming drawn out. I appreciated the straightforward…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Clearwater LightsLocal Guide · 19 reviewsiTotal number of Google reviews Clearwater has written across all businesses on Google Maps, not just this one.
Scott is one of the best RV experts I have ever met. I researched his shop and drove over 2,000 miles to have him diagnose a handling issue on my 32’ motorhome. He and his team (Dan, Jen and Aaron) solved my RV handling issue and air shipped parts in overnight for installation the next day. Night and Day handling difference. An accurate alignment, new rear shock absorbers and airbag control valves solved the wandering problem. I am very happy. First class operation. Thank you. Glenn
Price assessment: Reasonable price
Services: Steering & suspension repair
mark hattendorf4 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
Phenomenal service from the time I first called through end of service. We brought our motorhome in for an oil change, and a chassis lube. Every person we had contact with was kind, professional and thorough in explaining and taking care of it. We live and travel full time in our motorhome and I was pleased with how well they took care of our home and the efficiency of it all to get us back in it.
I will 100% recommend them to anyone. Will be back next season!
Price assessment: Reasonable price
Services: Oil change, Service not listed
Robert Melvin1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Every time we take our motorhome to Scotts, they treat us with the utmost respect. This last time we needed a part that was obsolete and they figured out a way to use an alternative part. They got us back on the road again.
Joseph Perry5 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Once again the folks at Scott's exceeded all expectations. Dan, Aaron and the office receptionist were outstanding in kindness and customer service. On a busy morning they worked us in, inspected the RV issue my husband had been stewing about for months, deemed it a normal RV component and pronounced it safe for travel. And...DIDN'T CHARGE US ONE CENT!!!! I recommend Scott's to all our RV friends. God bless you. Heading off to Texas and Colorado now!
David EricksonLocal Guide · 1,098 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Scott was a big help with an RV air conditioning repair. The shop had the kind of small business service that feels personal, honest, and focused on getting things handled correctly. He communicated clearly, stayed on top of the details, and kept the process from becoming drawn out. I appreciated the straightforward approach and the care Scott put into making sure everything came together smoothly.
Price assessment: Great price
Services: Air conditioning
Fredric RobinLocal Guide · 43 reviewsiTotal number of Google reviews Fredric has written across all businesses on Google Maps, not just this one.
As a first time customer after having them recommended, I can’t say enough compliments about the service. They serviced our 40’ Holiday Rambler motorhome and everything went as planned in a very professional manner! The prices appear to be competitive and Scott’s work ethic is definitely old school and a very welcome approach in this time and age. He took the time to hand write me a thank you note and mail it to me for trusting his service. Kudos!!
My wife and I will return.
Price assessment: Reasonable price
Services: Tires, Electrical, Oil change
Kevin McClureLocal Guide · 577 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Went in to get a truck and trailer inspected and was helped by Caleb he did an excellent job and explained everything he did along the way everyone there was very friendly in helping me thru the process as it was my first time getting an inspection done highly recommend going here for all truck rv and trailer services!!!
