Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts
Customers frequently praise the punctuality, thoroughness, and professionalism of the cleaning staff, noting that homes appear fresh and well-maintained after visits. Many reviewers highlight fair pricing compared to local competitors and appreciate the friendly communication from the team. However, recurring criticisms in low-star reviews indicate that deep cleaning services often miss specific areas like baseboards, under furniture, or window sills, leading to dissatisfaction with the level of detail provided relative to the cost.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
545 Google reviews we collected
Phrases our text analysis found in 471 written reviews
Price verdicts customers left with their Google review
Middle half of what 45 customers paid ($163–$283) · gold mark = category median.
How often each topic comes up in the written reviews
We read 471 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Syeeda and Michelle did a fantastic job with my cleaning service.”
“Terrible way to do business, in fact when we told our cleaner his tip was included in the price he seemed as if he didn’t know so we tipped him anyway.”
“She was very thorough, responsive, professional and friendly.”
“Chelsey and Gabriela are very pleasant and efficient workers my house shines and smells clean.”
“I’d highly recommend Scrub and Jessica for all your cleaning needs.”
“I would not recommend this company as it was overall a very very poor experience.”
“They were incredibly professional, courteous, and listened to all my preferences and instructions.”
“She was super through and spent a lot of time getting in some of the hard to reach places.”
“I'm very pleased and felt the price was fair, as I was being quoted much, much more from some competitors in the area.”
“Michelle is reliable, trustworthy, and thorough, making her a true pleasure to work with.”
“Total scam!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Scrub! Residential Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Chelsey and Gabriela are very pleasant and efficient workers my house shines and smells clean. Very happy with the way my house looks.
Syeeda and Michelle did a fantastic job with my cleaning service. Everything looks brand new. Highly recommend.
Lindsey A. and Marie B. are godsends!! they always do such an incredible job and I am so grateful for their time and energy. absolutely worth every penny.
Had a deep cleaning done for my apartment to kick start a bi weekly cleaning. The technician did a great job cleaning and I've been really happy with the service. Would recommend!
My cleaning specialists Lindsey and Marie were prompt, efficient and thorough plus super pleasant. I live in an 1,100 sq foot bi-level apartment and I haven't done a deep cleaning of my space since I moved in (2 years ago). I'm very pleased and felt the price was fair, as I was being quoted much, much more from some competitors in the area.
I have never written poor reviews, but I had to put my thoughts out there for prospective customers to be aware of my experience this time. We hired Scrub to clean our house in Center City Philadelphia in early July. The house did not look like it was cleaned at all: the udersides of the toilet seats were not…
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 116 | $158–$290 |
| Deep clean | 55 | $253–$460 |
| General housekeeping | 38 | $139–$247 |
| Moving-related cleaning | 23 | $290–$555 |
| Cleaning | 12 | — |
| Office & workplace cleaning | 3 | — |
4.9 ★★★★★ 545 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jessica was punctual, professional, and thorough. Would love to have her back.
Chelsey and Gabriela are very pleasant and efficient workers my house shines and smells clean. Very happy with the way my house looks.
Theresa, on-time, efficient, and pleasant is exactly what we aim for. We appreciate you having us in your home.
Syeeda and Michelle did a fantastic job with my cleaning service. Everything looks brand new. Highly recommend.
Lindsey A. and Marie B. are godsends!! they always do such an incredible job and I am so grateful for their time and energy. absolutely worth every penny.
We were so completely happy with our service! Paige M. was excellent! Would highly recommend! Thank you!
Hi Faye, We’re so glad to hear it — and we agree, Michelle B is awesome! Thank you for the kind words and recommendation. We love delivering great service at a great value, and we’re thrilled you’re happy. Looking forward to keeping that going! -Warren
Had a deep cleaning done for my apartment to kick start a bi weekly cleaning. The technician did a great job cleaning and I've been really happy with the service. Would recommend!
Rogette did a 5 star cleaning job!! Everything is sparkling and feels so fresh . Thank you so much!!
Friendly, thorough and fast!
Lindsey A. and Marie B. are two absolute life savers! I always look forward to when they come and I appreciate all of their hard work.
My cleaning specialists Lindsey and Marie were prompt, efficient and thorough plus super pleasant. I live in an 1,100 sq foot bi-level apartment and I haven't done a deep cleaning of my space since I moved in (2 years ago). I'm very pleased and felt the price was fair, as I was being quoted much, much more from some competitors in the area.
Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts
