Experts Reviews · Company report
Scrub! Residential Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%71+17.2Value 14%98+13.9Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Scrub! Residential Cleaning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.9★ from 545 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scrub! Residential Cleaning is better than 80% of apartment cleaning services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scrub! Residential Cleaning is better than 71% of apartment cleaning services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scrub! Residential Cleaning is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scrub! Residential Cleaning is better than 98% of apartment cleaning services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scrub! Residential Cleaning is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scrub! Residential Cleaning is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Scrub! Residential Cleaning for 6 kinds of job.

Scrub! Residential Cleaning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 12 Google reviews tagged “Cleaning”

LLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Wonderful team!

Cleaning+ Punctuality+ Quality+ Professionalism
Mario12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They are the best! Always punctual and nice! The place always looks amazing at a reasonable price. Thank you Scrub!!

Cleaning
Shelby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great communication and great results.

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Ciara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lindsey and Marie always do an incredible job on my apartment. I have two very curious cats who must constantly get in their way as they work, but Lindsey and Marie are always so sweet with them — they even brought them gifts at Christmas time! Their work is always thorough and it is truly such a weight off my…

CleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
Anna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely great service!

CleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Very nice, efficient cleaners! Professional 😁

Cleaning+ Responsiveness+ Punctuality+ Quality
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michelle B. and Jessica B. showed up on time, worked quickly, and did a fantastic job. Thank you, thank you, thank you!

Cleaning+ Responsiveness+ Punctuality+ Quality
Joyce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Always such an amazing job! Julie and the rest of the Lilac team are my ABSOLUTE FAVE! They pay such great attention to detail and remember how I prefer my apartment cleaned EVERY SINGLE TIME! I'm so happy to have had them available the pastu few times I got my monthly cleans! Love coming home to a pristine…

CleaningDeep cleanMoving-related cleaning
Josh10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friends referred me to Scrub! and I could not be happier with their residential service! First clean was a deep clean and now they come every two weeks. The prices are affordable and worth every penny. Two different teams have cleaned my place so far, and I have been thrilled with the service, value, friendliness,…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
KyleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Very happy with our bi-weekly cleaning service from Scrub. Very thorough and the staff is super nice.

CleaningStandard cleaning
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great job and great experience!

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Artemis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

fantastic as always! <3

CleaningDeep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism

Price

$214-21% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 79%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning116$158–$290
Deep clean55$253–$460
General housekeeping38$139–$247
Moving-related cleaning23$290–$555
Cleaning12—
Office & workplace cleaning3—

Compare with