Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Scrub! Residential Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%71+17.2Value 14%98+13.9Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Scrub! Residential Cleaning

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.9★ from 545 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scrub! Residential Cleaning is better than 80% of apartment cleaning services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scrub! Residential Cleaning is better than 71% of apartment cleaning services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scrub! Residential Cleaning is better than 94% of apartment cleaning services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scrub! Residential Cleaning is better than 98% of apartment cleaning services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scrub! Residential Cleaning is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scrub! Residential Cleaning is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Scrub! Residential Cleaning for 6 kinds of job.

Scrub! Residential Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.116
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$290
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 116 Google reviews tagged “Standard cleaning” · showing 20

Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★

Jessica was punctual, professional, and thorough. Would love to have her back.

Paid $100–150Reasonable priceStandard cleaning
TheresaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Chelsey and Gabriela are very pleasant and efficient workers my house shines and smells clean. Very happy with the way my house looks.

Paid $300–350Reasonable priceStandard cleaningGeneral housekeeping
hannahLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Lindsey A. and Marie B. are godsends!! they always do such an incredible job and I am so grateful for their time and energy. absolutely worth every penny.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Faye4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

We were so completely happy with our service! Paige M. was excellent! Would highly recommend! Thank you!

Great priceStandard cleaningGeneral housekeeping
Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, thorough and fast!

Standard cleaningGeneral housekeeping
ALocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jessica did a wonderful job cleaning my home today! She was very thorough, responsive, professional and friendly. I’d highly recommend Scrub and Jessica for all your cleaning needs.

Paid $150–200Great priceStandard cleaning
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scrub! has always done an excellent job in my house for our monthly cleanings. Been using them on and off for almost 5 years. Marsel was very kind today when I had thought my cleaning was the next day and didn't completely have all my clutter picked up and then also frantically came into my house with two cats who…

Paid $100–150Reasonable priceStandard cleaning
MF2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Michelle at Scrub did another wonderful job for us! She pays attention to detail and our house looks great. Floors and appliances are all shining clean.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Cathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We use Scrub cleaning Co. Chelsey comes to my house every 2 weeks and does a GREAT JOB!! I have never had a problem with the company. I would recommend them to everyone!

Paid $100–150Reasonable priceStandard cleaning
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Sameer was great!! 10/10 would highly recommend her to anyone.

Standard cleaning+ Quality+ Professionalism+ Value
Caitlin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nicolette did a wonderful, thorough job! She was efficient, detailed, and pleasant. Thank you!

Paid $150–200Reasonable priceStandard cleaning
April2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Melissa B. Did a beautiful job cleaning our two story townhouse.

Reasonable priceStandard cleaning
Noelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Melissa is great!! She even cares about my dogs!

Standard cleaningDeep clean
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dana did a wonderful job cleaning our home we are very happy with the result. Would recommend Scrub to others in the area. Thanks!

Standard cleaning
Dana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Scrub (Michelle B) has been doing a fantastic job cleaning my apartment. I’m always happy when I come home and see. the wonderful job she has done. She also leaves very useful notes (like telling me I am out of trash bags)

Paid $100–150Reasonable priceStandard cleaning
Frank2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Timothy did a great job cleaning my apartment. I'm very satisfied with his work.

Paid $200–250Reasonable priceStandard cleaning
MarisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I’ve been with Scrub Cleaning since 2019. I have great experience with the manager and have had pretty consistent cleanings over the years. I appreciate that if something isn’t right that they really take in the feedback and make things right. For the last several months I have had the same team member and she…

Paid $150–200Reasonable priceStandard cleaning
MarcLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rogette and now Janet have been coming to clean our 3 bedroom 2 bathroom apartment for over a year now and every time they leave it spotless! From our range, to sparkling sinks and bathrooms to our living room! Sweeping/vacuuming by yourself is one thing, but wiping down counters, bathrooms, floors to dusting…

Customer photo from Marc's reviewCustomer photo from Marc's reviewCustomer photo from Marc's review
Great priceStandard cleaning
Celeste7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The cleaner did a fantastic job. My home looks and smells great. Thank you Scrubs for sending a nice polite and professional person.

Paid $100–150Reasonable priceStandard cleaning
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

These guys did an amazing job, could have not been any better. Were considerate of our stuff, and the general circumstances - could not have been nicer. We are looking forward to having them again!

Paid $200–250Great priceStandard cleaningDeep clean

Show more standard cleaning reviews (96 more) →

Price

$214-21% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 79%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning116$158–$290
Deep clean55$253–$460
General housekeeping38$139–$247
Moving-related cleaning23$290–$555
Cleaning12—
Office & workplace cleaning3—

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