ElyLocal Guide · 9 reviewsTotal number of Google reviews Ely has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing massage very thorough!
SD massage spa reflexology
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 75%
4.9 ★★★★★ 359 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
Nov 2026latest review
SD massage spa reflexology at a glance
Google reviewers rate SD Massage Spa Reflexology 4.9 out of 5 based on 359 reviews. Customers frequently highlight affordable pricing, clean facilities, and effective deep tissue or reflexology services. Recurring themes include welcoming staff and convenient free parking. However, low-star reviews describe a pattern where therapists use personal phones during sessions, which some clients found distracting and unprofessional despite the overall positive reception.
- Google rating: 4.9 out of 5 from 359 reviews (98% five-star).
- Reviews on this page: 359 Google reviews (324 with written comments, 15 with photos).
- Owner responses: the business replied to 31% of reviews.
- Most recent review: November 2, 2026.
- Service: Reflexologist serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other reflexology
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SD massage spa reflexology: 94/100 on this factor. Category median: 85.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SD massage spa reflexology: 90/100 on this factor. Category median: 84.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SD massage spa reflexology: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SD massage spa reflexology: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SD massage spa reflexology: 89/100 on this factor. Category median: 55.A
89
Bar = this company · dark tick = category median.
Star ratings
359 Google reviews we collected
- 5 stars35398%
- 4 stars10%
- 3 stars00%
- 2 stars10%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 324 written reviews
- Praise32199%
- Complaints41%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price13575%
- Reasonable4525%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11134%
- Would recommend8827%
- Quality & results7523%
- Price & value3410%
- Speed & response82%
- Honesty & trust62%
- Communication31%
What customers talk about
We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great massage, Very relaxing, There's a language barrier with the masseuse but overall it was a nice experience.”
“Would definitely recommend, and will definitely be back!”
“They were very thorough and skilled in alleviating any soreness we had.”
“The massage was terrible and at the end they essentially told me a 20% tip was required.”
“Just had the most amazing shoulder massage and reflexology foot massage highly recommend very affordable and you’ll walk out feeling refreshed”
“ister and I went as a labor day weekend treat and the team was super responsive to what level of pressure we wanted and we left feeling SO relaxed and…”
“60 min Deep Tissue massage + 30 min foot reflexology by Andy and honestly it was THE BEST massage I have ever had.”
“Jack listened to my requests and used the right amount of pressure.”
People customers mention
- Jack 33 reviews
- Lily 18 reviews
- Alice 10 reviews
- Vivian 6 reviews
- Andy 5 reviews
- Sasa 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SD massage spa reflexology for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I had a body and foot massage and they were great. Prices are really reasonable too. Would definitely recommend, and will definitely be back!
Great priceService not listed
khalilLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great massage, Very relaxing, There's a language barrier with the masseuse but overall it was a nice experience.
Kat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amazing! It was Sunday evening 7:30 pm and they had nothing opened on the website. I called just to double check and they were able to take me! I had 90 mins deep tissue with Serena ( Selina) and it was exceptional! She knew all the good points and I could not believe she was reading my mind on what kind of massage…
AlexandraLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Such a wonderful and relaxing experience! super welcoming environment, and wonderful hands on my masseuse. My mother loves it also and we will be back!
Great price
Shauna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great massage, nice environment. Welcoming staff was very kind and informative. Quiet rooms, not to hot or cold. I got the hot stone 60 min with lavender oil.
Emalyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love my massage today! Very welcoming and relaxing. The hot stone was my favorite. I will definitely be back!
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 11 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 359 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Michelle Thelen4 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a body and foot massage and they were great. Prices are really reasonable too. Would definitely recommend, and will definitely be back!
- Price assessment: Great price
- Services: Service not listed
irazema alvarado3 reviewsTotal number of Google reviews irazema has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 highly recommended
Response from the owner · a week ago
Thank u , Irazema! Your 10/10 recommendations means so much to us. We’re happy you enjoyed your visit and look forward to treating you to another relaxing massage !
khalil BLocal Guide · 61 reviewsTotal number of Google reviews khalil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage, Very relaxing, There's a language barrier with the masseuse but overall it was a nice experience.
Kat Isupova4 reviewsTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing! It was Sunday evening 7:30 pm and they had nothing opened on the website. I called just to double check and they were able to take me! I had 90 mins deep tissue with Serena ( Selina) and it was exceptional! She knew all the good points and I could not believe she was reading my mind on what kind of massage I like and what parts of my body need help. Definitely one of the best massages I had, and they are in my neighborhood! thank you again
- Payment method: Cash
Response from the owner · a week ago
Thank you , Kay! We’re so glad you called and we could fit you in that Sunday evening. We appreciate your wonderful review and look forward to welcoming you back !
Alexandra LopezLocal Guide · 13 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a wonderful and relaxing experience! super welcoming environment, and wonderful hands on my masseuse. My mother loves it also and we will be back!
- Price assessment: Great price
- Payment method: Cash
Response from the owner · a week ago
Thank u , Alexandra ! It means so much to hear that both you and your mother enjoy visiting us. We look forward to welcoming you both back for another relaxing massage !
Shauna Conr6 reviewsTotal number of Google reviews Shauna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage, nice environment. Welcoming staff was very kind and informative. Quiet rooms, not to hot or cold. I got the hot stone 60 min with lavender oil.
Response from the owner · a week ago
Thank u , Shauna! We’re happy you enjoyed your hot stone massage with lavender oil and felt comfortable in our quiet rooms. We will share your kind words with our team . Hope to see u again soon!
Emalyn Fanugao4 reviewsTotal number of Google reviews Emalyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove my massage today! Very welcoming and relaxing. The hot stone was my favorite. I will definitely be back!
- Price assessment: Reasonable price
- Payment method: Debit card
Response from the owner · a week ago
Thank u , Emalyn ! We’re delighted you loved your massage , especially the hot stone! It was a pleasure welcoming you ,and we look forward to your next visit.
alva estrella4 reviewsTotal number of Google reviews alva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery relaxing!! Would definitely come back . Hot stones was very good!
- Price assessment: Reasonable price
- Payment method: Cash
Response from the owner · a week ago
Thank you , Alva! We’re so glad you enjoyed the hot stone and had a relaxing visit. We’re love to welcome you back whenever you need a little time for yourself!
Jennifer Rigsby8 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing job! Walked out feeling 10 years younger😁
- Price assessment: Great price
- Payment method: Debit card
Response from the owner · a week ago
Thank u , Jennifer! “Feeling 10 years younger “” made us smile ! We’re thrilled you feeling refreshed and look forward to seeing you again.
Business details
- Address: 3593 Fifth Ave, San Diego, CA 92103
- Phone: (619) 299-5555
- Website: sdmassagespa.com
- Service area: San Diego, CA