Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
Customers frequently praise the technicians for their professionalism, punctuality, and clear explanations during repairs for appliances like dryers, washers, and refrigerators. However, recurring complaints in low-star reviews highlight significant issues with appointment management, including multiple cancellations, missed visit windows, and inadequate diagnostic assessments that led to unnecessary service fees.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Bar = this company · dark tick = category median.
60 Google reviews we collected
Phrases our text analysis found in 40 written reviews
Price verdicts customers left with their Google review
Middle half of what 12 customers paid ($124–$398) · gold mark = category median.
How often each topic comes up in the written reviews
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tom was extremely professional and fixed the issue.”
“Marty was friendly, professional and very efficient!”
“Tom and his trainee did a great job working on our refrigerator.”
“Highly recommend having Sears and Tom work on your appliances.”
“Never again I gave Sears the code my fridge was showing and i had googled the code said i had a bad board and wouldnt comunicate with the touch panle…”
“They fixed the issue and explained what needed to be done on our end, to finish it up, and what to expect once we did.”
“It was still under a contract so there was no cost for labor and very expensive parts!”
“5/3 to be honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Sears Appliance Repair for 3 kinds of job. Pick one to see what they paid and said.
Repaired washing machine but the next week another part broke. I think I could have gotten a brand new washer for the repair, but Marty was professional, friendly and came back to refix.
3 year old Frigidaire gallery refrigerator, ice maker quit giving cubed ice only crushed ice even though it was set to cubed. The ice maker selector controller was replaced. This was thankfully covered under the extended warranty. Tom was extremely professional and fixed the issue.
Thomas was a very nice guy very respectful. He knew what he was doing and what he was looking for. I would recommend them to anybody.
Marty is wonderful and quick and efficient. Explained things very well. I am incredibly happy with the service .
Tom and his trainee did a great job working on our refrigerator. They were careful with our flooring so as not to scratch it. They checked everything out for possible problems. Went over ways to make sure we get the best functionality out of our refrigerator in the future with tips on best airflow, settings for…
Never again I gave Sears the code my fridge was showing and i had googled the code said i had a bad board and wouldnt comunicate with the touch panle so they just sent a repair technician out waited around all day for him he shows up at 3:10pm and was only here 5 mins to tell me parts are unavailable fridge is junk…
| Job | Reviews | Category typical |
|---|---|---|
| Washing machine repair | 4 | $114–$365 |
| Stove & cooktop repair | 2 | $213–$435 |
| Microwave repair | 2 | $50–$283 |
4.6 ★★★★★ 60 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
fixed dryer and cleaned it up
Repaired washing machine but the next week another part broke. I think I could have gotten a brand new washer for the repair, but Marty was professional, friendly and came back to refix.
Thank you for your feedback, Susan. We're glad to hear Marty was professional and friendly, and we apologize for the subsequent issue with your washing machine.
3 year old Frigidaire gallery refrigerator, ice maker quit giving cubed ice only crushed ice even though it was set to cubed. The ice maker selector controller was replaced. This was thankfully covered under the extended warranty. Tom was extremely professional and fixed the issue.
Thank you for your feedback, Colleen! We're glad to hear Tom was extremely professional and that your ice maker issue was resolved under the extended warranty.
Thomas was a very nice guy very respectful. He knew what he was doing and what he was looking for. I would recommend them to anybody.
Thank you for your feedback, Gilbert! We're glad to hear Thomas was respectful, knowledgeable, and someone you would recommend to others.
Marty is wonderful and quick and efficient. Explained things very well. I am incredibly happy with the service .
Thank you for your feedback, Laura! We're glad to hear Marty was wonderful, quick, efficient, and explained everything well, making you incredibly happy with the service.
very kind smart tech
Thank you for your feedback, Michele! We're glad to hear the tech was kind and smart.
Tom and his trainee did a great job working on our refrigerator. They were careful with our flooring so as not to scratch it. They checked everything out for possible problems. Went over ways to make sure we get the best functionality out of our refrigerator in the future with tips on best airflow, settings for crispers, etc. They fixed the issue and explained what needed to be done on our end, to finish it up, and what to expect once we did. Assured us that they would be back out if it wasn’t back working correctly after following through with those instructions. Highly recommend having Sears and Tom work on your appliances. Very professional and kind!
Thank you for your feedback, Lynne! We're glad to hear Tom and his trainee were professional and thorough, taking care of your refrigerator and providing helpful tips for future functionality.
Never again I gave Sears the code my fridge was showing and i had googled the code said i had a bad board and wouldnt comunicate with the touch panle so they just sent a repair technician out waited around all day for him he shows up at 3:10pm and was only here 5 mins to tell me parts are unavailable fridge is junk charge me $130 (for something that should have been done over the phone) sorry I can't help..not a happy customer never again will I use Sears appliance repair...Also communication sucks gave me a window from 8am to 5pm tech never got here till 3:10 so wasted my day!!
We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Marty was friendly, professional and very efficient! He has come here for service once before! Highly recommend him!
Thank you for your positive feedback, Colleen! We're glad to hear you had a great experience with Marty and appreciate your recommendation.
Very professional and timely
Thank you for your positive feedback, Darla! We're glad to hear you found our service professional and timely.
Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
