Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Sears Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%51+27.8Reliability 24%29+7Value 14%38+5.4Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Sears Appliance Repair

Lynchburg, VA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.5★ from 419 Google reviews

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Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sears Appliance Repair is better than 51% of TV repair services.C
51
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sears Appliance Repair is better than 29% of TV repair services.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sears Appliance Repair is better than 100% of TV repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sears Appliance Repair is better than 38% of TV repair services.D
38
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sears Appliance Repair is better than 89% of TV repair services.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sears Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired Sears Appliance Repair for 8 kinds of job.

Sears Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 27/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.33%

All 6 Google reviews tagged “Refrigerator repair”

KenLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

The technician did not help the problem in any way.He actually made it much, much worse.We now have what was a little leak is now a very big leak, and our kitchen is now flooded.We are afraid of an electrical fire due to the amount of water that is standing in our floor. The refrigerator is making a funny noise and…

Customer photo from Ken's reviewCustomer photo from Ken's reviewCustomer photo from Ken's reviewCustomer photo from Ken's review
Paid $100–150OverpricedRefrigerator/freezer repairRefrigerator repair
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Tech was excellent. The AI was the worst I have ever had to deal with. Remove AI and allow customers to talk to a LIVE person. Your scheduling was the worst I have every seen!!

Paid $500+OverpricedRefrigerator/freezer repairRefrigerator repair
Herbert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Your technician was not on time . The refrigerator the he worked on for 8 hours was left in pieces and parts . It was obvious he didn't know what he was doing . This experience has been nothing shy of a nightmare. Come Monday morning, I am going to find a way to sue you . I gave you my money to fix what was…

Paid $350–400Great priceRefrigerator/freezer repairRefrigerator repair
Stanley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Charles visited out home 3x for the refrigerator repair. Each time he was absolutely most professional and courteous. The problem should not have taken 4-5 visits from 3 Sears repairmen. But that wasn't Charles' fault. As a professional, he apologized for the delay in the repair. Due to Charles' finally remedying…

Refrigerator repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Sears and David have done most all of our repairs through our warranty with American home shield. We have had exceptional service with both. David is friendly and personable; his assistant is likewise. I would highly recommend them.

Paid $100–150Not sureDishwasher repairRefrigerator repairStove, cooktop & oven repair
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Refrigerator repair

Price

$139-55% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 34%Overpriced 14%Not sure 22%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair60$126–$415
Dryer repair33$153–$354
Refrigerator/freezer repair33$146–$473
Dishwasher repair21$131–$347
Stove, cooktop & oven repair9$114–$398
Oven repair8$239–$398
Washer/dryer repair6—
Refrigerator repair6—

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