Experts Reviews · Company report
Sears Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%51+27.8Reliability 24%29+7Value 14%38+5.4Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Sears Appliance Repair

Lynchburg, VA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.5★ from 419 Google reviews

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sears Appliance Repair is better than 51% of TV repair services.C
51
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sears Appliance Repair is better than 29% of TV repair services.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sears Appliance Repair is better than 100% of TV repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sears Appliance Repair is better than 38% of TV repair services.D
38
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sears Appliance Repair is better than 89% of TV repair services.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sears Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired Sears Appliance Repair for 8 kinds of job.

Sears Appliance Repair for stove, cooktop & oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.89
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$398
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 33/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove, cooktop & oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.25%

All 9 Google reviews tagged “Stove, cooktop & oven repair”

Lance5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician was able to fix the issue with the parts that were shipped to the house. Stove burner is working properly now. Communication was good and he was a pleasure to work with.

Customer photo from Lance's review
Paid $50–100Reasonable priceStove, cooktop & oven repair
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Service Tech arrived met my daughter (22yoa) he never pulled the stove out to look at the back where the fan is located. He called me and told me he would have to order the part because he didn’t have it on the truck. He then proceeded to tell me that it was going to cost $560.00 to repair only after he would have…

Paid $100–150OverpricedStove, cooktop & oven repair
Ellen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

I have been a Sears Home Warranty customer for over a year, paying approximately $78 per month for coverage. During that time, my oven has experienced the same recurring issue multiple times. Sears has sent technicians out repeatedly and has replaced numerous parts, yet the problem continues to return. At this…

Paid $500+OverpricedStove, cooktop & oven repair
wanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tech was very professional and explained what the problem was and quickly fixed it. Time of arrival given was exact. Gave me pointers on the care of my stove. Very helpful. Would definitely recommend this service.

Stove, cooktop & oven repairOven repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Sears and David have done most all of our repairs through our warranty with American home shield. We have had exceptional service with both. David is friendly and personable; his assistant is likewise. I would highly recommend them.

Paid $100–150Not sureDishwasher repairRefrigerator repairStove, cooktop & oven repair
JeffLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David is professional and knowledgeable. He was courteous during the visit and explained things clearly. I highly recommend his services.

Paid $500+OverpricedStove, cooktop & oven repair
BoydLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

It took almost 2 weeks to fix stove. I was told by technician that stove had been improperly installed in 2022 by Lowe’s. The customer complaint line SUCKS!! You can only have contact with AI and that’s question specific. You can’t talk to human. You since repairman to my home in a rental car. The only equipment he…

Paid $1–50Stove, cooktop & oven repair
Ginny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David was very helpful. Did repair quick!

Not sureStove, cooktop & oven repair
Jean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Stove, cooktop & oven repair+ Punctuality+ Professionalism+ Value

Price

$139-55% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 34%Overpriced 14%Not sure 22%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair60$126–$415
Dryer repair33$153–$354
Refrigerator/freezer repair33$146–$473
Dishwasher repair21$131–$347
Stove, cooktop & oven repair9$114–$398
Oven repair8$239–$398
Washer/dryer repair6—
Refrigerator repair6—

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