Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Second Home Pet Resort logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE

Second Home Pet Resort

Phoenix, AZ · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 18 pet sitters · 4.7★ from 447 Google reviews

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Report card

Percentile vs other pet sitters (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Second Home Pet Resort is better than 8% of pet sitters.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Second Home Pet Resort is better than 14% of pet sitters.F
14
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Second Home Pet Resort is better than 4% of pet sitters.F
4
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Second Home Pet Resort is better than 3% of pet sitters.F
3
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Second Home Pet Resort is better than 9% of pet sitters.F
9
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Second Home Pet Resort is better than 97% of pet sitters.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Second Home Pet Resort is better than 86% of pet sitters.A
86

Reviews for your job

Customers hired Second Home Pet Resort for 5 kinds of job.

Second Home Pet Resort for dog daycare

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 51/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog daycare”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog daycare”

CarlinaLocal Guide · 131 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Friendly, caring, our Golden came home happy and tired!

Great priceDog daycare
AllieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We're definitely going again! I took my dog in for day care yesterday for the first time. He stayed for the 3 hour evaluation period. I like that you can watch the dogs playing together and they can't really see you watching from the window. When it was time to leave, my dog ran away from the staff member (a…

Great priceDog daycare
GaryLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Take very good care of our puppy!

Dog boardingDog daycare
MarcLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We take our dogs here for playtime and overnight boarding. People are amazing and our dog always comes home happy and exhausted!

Reasonable priceDog groomingDog boardingDog daycare
CliffLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great place, Great people! 🤗

Great priceDog daycare
SamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★

Very difficult to get a hold of. They switched to a new online booking system for daycare but when I went to try it for the first time they didn't have my dog in the system and prompted me to call anyway which is the issue in the first place since they won't answer the phone in the morning... Why is it such a hassle to bring a dog in on short notice?

Not sureDog daycare
CassLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceDog groomingDog boardingDog daycare

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 50%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding21—
Dog grooming16—
Dog daycare7—
Other pet boarding5—
Other pet daycare3—

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