How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORESecond Home Pet Resort
Phoenix, AZ · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 18 pet sitters · 4.7★ from 447 Google reviews
Report card
Percentile vs other pet sitters (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.
Reviews for your job
Customers hired Second Home Pet Resort for 5 kinds of job.
Recent reviews
Second Home Pet Resort is awesome! I feel comfortable boarding Murphy here because I know he is in great hands and loves the indoor/outdoor suite. The staff is wonderful and takes the time to go over any medications he is on. Boarding your family member can be hard, and Second Home relieves much of that stress.
Extremely disappointed. I gave this business a second chance and regret it. They showed no accountability when my dog came home needing veterinary care and completely failed to stand behind their services. After years of being a loyal customer and spending thousands of dollars here, I expected much better. I will…
We take our dogs here for playtime and overnight boarding. People are amazing and our dog always comes home happy and exhausted!
First off this review is for the "new" owners. I have been a customer for 10+ years now. When I went and picked up my dogs today and was told that the daily rate was $160 a night for 2 dogs I thought they were joking. I was even told that the total included an 8% surge pricing fee. Well long story short you lost…
We use second home every time we travel and I have endless good things to say about them. Regular check ins and photos, little videos of my dog obsessed with the play pool, everyone is an absolute pleasure and so professional to communicate with. Just feels so reassuring to trust the place he’s staying at so I can actually enjoy my trip. 10/10 recommend 💕
Very difficult to get a hold of. They switched to a new online booking system for daycare but when I went to try it for the first time they didn't have my dog in the system and prompted me to call anyway which is the issue in the first place since they won't answer the phone in the morning... Why is it such a hassle to bring a dog in on short notice?
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 21 | — |
| Dog grooming | 16 | — |
| Dog daycare | 7 | — |
| Other pet boarding | 5 | — |
| Other pet daycare | 3 | — |
