Is Second Home Pet Resort any good?
Our verdict: mixed — #17 of 18 pet sitters, better than 6%. Customers single out its track record and accountability; value is where it trails.
Track record — better than 97% of peers
Accountability — better than 86% of peers
Satisfaction — 8th percentile
Craft & service — 4th percentile
Value — 3th percentile
Recent reviews
Second Home Pet Resort is awesome! I feel comfortable boarding Murphy here because I know he is in great hands and loves the indoor/outdoor suite. The staff is wonderful and takes the time to go over any medications he is on. Boarding your family member can be hard, and Second Home relieves much of that stress.
Extremely disappointed. I gave this business a second chance and regret it. They showed no accountability when my dog came home needing veterinary care and completely failed to stand behind their services. After years of being a loyal customer and spending thousands of dollars here, I expected much better. I will…
We take our dogs here for playtime and overnight boarding. People are amazing and our dog always comes home happy and exhausted!
First off this review is for the "new" owners. I have been a customer for 10+ years now. When I went and picked up my dogs today and was told that the daily rate was $160 a night for 2 dogs I thought they were joking. I was even told that the total included an 8% surge pricing fee. Well long story short you lost…
We use second home every time we travel and I have endless good things to say about them. Regular check ins and photos, little videos of my dog obsessed with the play pool, everyone is an absolute pleasure and so professional to communicate with. Just feels so reassuring to trust the place he’s staying at so I can actually enjoy my trip. 10/10 recommend 💕
Very difficult to get a hold of. They switched to a new online booking system for daycare but when I went to try it for the first time they didn't have my dog in the system and prompted me to call anyway which is the issue in the first place since they won't answer the phone in the morning... Why is it such a hassle to bring a dog in on short notice?
Price
Not enough reviews with a price yet.
Questions about Second Home Pet Resort
Is Second Home Pet Resort good?
Yes by most measures: 4.7★ from 447 Google reviews and an Experts Score of 18/100 (grade F), #17 of 18 pet sitters we track. 12.7% of reviews in the last two years were 1–2★ (category average 6.3%).
How much does Second Home Pet Resort charge?
Not enough customers reported a price yet. The pet sitters median is —.
What do customers hire Second Home Pet Resort for?
Mostly dog boarding (21), dog grooming (16), dog daycare (7), other pet boarding (5).
Does the owner respond to complaints?
The owner replied to 70% of 1–3★ reviews (category: 45%).