Second Home Pet Resort logo
Second Home Pet Resort
Phoenix, AZ · 4.7★ (447)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18
RankPosition by Experts Score among all companies we track in this category.#17
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).—
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.12.7%

Recent reviews

NanciLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Second Home Pet Resort is awesome! I feel comfortable boarding Murphy here because I know he is in great hands and loves the indoor/outdoor suite. The staff is wonderful and takes the time to go over any medications he is on. Boarding your family member can be hard, and Second Home relieves much of that stress.

Dog groomingDog boarding
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Extremely disappointed. I gave this business a second chance and regret it. They showed no accountability when my dog came home needing veterinary care and completely failed to stand behind their services. After years of being a loyal customer and spending thousands of dollars here, I expected much better. I will…

MarcLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We take our dogs here for playtime and overnight boarding. People are amazing and our dog always comes home happy and exhausted!

Reasonable priceDog groomingDog boardingDog daycare
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

First off this review is for the "new" owners. I have been a customer for 10+ years now. When I went and picked up my dogs today and was told that the daily rate was $160 a night for 2 dogs I thought they were joking. I was even told that the total included an 8% surge pricing fee. Well long story short you lost…

OverpricedDog groomingDog boarding
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We use second home every time we travel and I have endless good things to say about them. Regular check ins and photos, little videos of my dog obsessed with the play pool, everyone is an absolute pleasure and so professional to communicate with. Just feels so reassuring to trust the place he’s staying at so I can actually enjoy my trip. 10/10 recommend 💕

Dog boarding
SamLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★

Very difficult to get a hold of. They switched to a new online booking system for daycare but when I went to try it for the first time they didn't have my dog in the system and prompted me to call anyway which is the issue in the first place since they won't answer the phone in the morning... Why is it such a hassle to bring a dog in on short notice?

Not sureDog daycare

Why it scores 18How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction8
Reliability14
Craft & service4
Value3
Momentum9
Track record97
Accountability86

Compare with