Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORESecond Home Pet Resort
Phoenix, AZ · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 18 pet sitters · 4.7★ from 447 Google reviews
Report card
Percentile vs other pet sitters (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Second Home Pet Resort is better than 8% of pet sitters.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Second Home Pet Resort is better than 14% of pet sitters.F
14
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Second Home Pet Resort is better than 4% of pet sitters.F
4
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Second Home Pet Resort is better than 3% of pet sitters.F
3
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Second Home Pet Resort is better than 9% of pet sitters.F
9
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Second Home Pet Resort is better than 97% of pet sitters.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Second Home Pet Resort is better than 86% of pet sitters.A
86
Reviews for your job
Customers hired Second Home Pet Resort for 5 kinds of job.
Second Home Pet Resort for other pet boarding
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%
All 5 Google reviews tagged “Other pet boarding”
RobinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
They don’t follow instructions. My dog left worse than when she came.
OverpricedOther pet boarding
Peggy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I've been bringing my dog here for years. It truly is a resort for pets. A nice bed with a night time snack. Quality dogfood and the staff clearly loves the pets. I also get my dog groomed here as well. He loves his groomer, Amber.
Great priceOther pet boardingDog grooming
CRLLocal Guide · 203 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Absolute best place to board and groom our dogs. We've always had the best experience and our dogs are treated very well.
Reasonable priceOther pet boardingDog grooming
LindaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Great place to board. Always have left my pets there.
Not sureOther pet boardingDog grooming
KyleLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Rating only, no written review.
Great priceOther pet boardingDog groomingDog boarding
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 35%Reasonable 50%Overpriced 8%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 21 | — |
| Dog grooming | 16 | — |
| Dog daycare | 7 | — |
| Other pet boarding | 5 | — |
| Other pet daycare | 3 | — |
