Analyzing 5,608,5885.6M ReviewsFor 15,34215.3K Experts

Experts Reviews · Company report
Second Home Pet Resort logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE

Second Home Pet Resort

Phoenix, AZ · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 18 pet sitters · 4.7★ from 447 Google reviews

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Report card

Percentile vs other pet sitters (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Second Home Pet Resort is better than 8% of pet sitters.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Second Home Pet Resort is better than 14% of pet sitters.F
14
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Second Home Pet Resort is better than 4% of pet sitters.F
4
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Second Home Pet Resort is better than 3% of pet sitters.F
3
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Second Home Pet Resort is better than 9% of pet sitters.F
9
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Second Home Pet Resort is better than 97% of pet sitters.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Second Home Pet Resort is better than 86% of pet sitters.A
86

Reviews for your job

Customers hired Second Home Pet Resort for 5 kinds of job.

Second Home Pet Resort for other pet daycare

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet daycare”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Other pet daycare”

maryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I bring my boy Brewno there throughout the year for day boarding, but a month ago I had to board him for a week due to an unexpected family situation that occurred ,and all I can say is there is such a relief and peace of mind that you feel when you drop off our pet at Second Home. Having a place to rely on to take…

Reasonable priceDog groomingOther pet daycareDog boarding
JeffLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So clean and well run! I don't know what happens, but my dog goes in happy and excited and comes out happy and exhausted. Must be lots of fun! They take great care to supervise the dogs and the desk crew is awesome. The best!

Great priceOther pet daycare
JasonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★

Rating only, no written review.

Reasonable priceOther pet daycareDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 50%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding21—
Dog grooming16—
Dog daycare7—
Other pet boarding5—
Other pet daycare3—

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