Security system installation service · Gautier, MS · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty95−0.5Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★35 Google reviews · 2 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Secret Coast Security five stars based on thirty-five reviews, with the owner responding to fifty-one percent of comments. Customers frequently describe the installation of home security, audio, and smart home systems as quick, professional, and thorough. Recurring themes include clear communication, patient explanations of equipment features, responsive technical support, and competitive pricing. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 35 reviews (100% five-star).
Reviews on this page: 35 Google reviews (27 with written comments, 1 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: May 29, 2026.
Service: Home Automation Installer serving Gautier, Mississippi.
Data from Google, last updated October 27, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Secret Coast SecurityHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Secret Coast Security: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Secret Coast Security: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Secret Coast Security: 95/100 on this factor. Category median: 92.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Secret Coast Security: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Secret Coast Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
5.0of 5
5 stars35100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
100%praise
Praise53100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1325%
Would recommend1325%
Speed & response917%
Quality & results611%
Communication611%
Price & value36%
Honesty & trust36%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Customer Service (Matt) is very courteous and responded to my questions after business hours.”
“Would recommend if in the market to upgrade your home and your peace of mind.”
“When I called him, he came immediately to our home and worked out every detail of our Internet problems.”
“Matt recently modified our old home security system, and he did a great job.”
“If you don't understand something, it will be explained to you.”
“We immediately called Chuck and Matt with Secret Coast Security for a FREE quote on the best options for us.”
“While he was helping us decide what we needed, he was very honest & upfront.”
People customers mention
Matt4 reviews
Williams3 reviews
Chuck3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Chris10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Matt Williams was great to work with. When I called him, he came immediately to our home and worked out every detail of our Internet problems. He got everything up and running from our TVs to the printer to our Nest heating and air-conditioning controls. I would highly recommend Matt and Secret Coast.Security.
June11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Fast and expert installation without upsetting the household. High tech equipment that is compact and sleek in appearance. Customer Service (Matt) is very courteous and responded to my questions after business hours.
I chose Secret Coast Security based on feedback from other customers and their great feedback! Would…
Zenas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
When I say this company is amazing, I'm not exaggerating. If you don't understand something, it will be explained to you. Even if you need a refresh course on how to use the equipment or program, they will help you. This company is a definition of why I shop local. I appreciate everything Secret Coast Security has done for me.
Bruce4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We hired Matt Williams from Secret Coast Security as a sub-contractor for a very large national industrial project. Our feedback from the customer and our team has been exceptional. Matt has gone above and beyond as a project manager and providing technical assistance and service when needed. I would not hesitate to…
Orin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Matthew installed an excellent security system with a security camera with light. He did a very neat job with excellent service.
CTD5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Matt is Outstanding! He replaced my old home Security and Audio System. He provided options and worked with me to get the right equipment. Professional, responsive, honest and patient. When he finished installing my equipment he throughly explained how it works and answered my numerous questions. Matt met all my…
Matt Williams was great to work with. When I called him, he came immediately to our home and worked out every detail of our Internet problems. He got everything up and running from our TVs to the printer to our Nest heating and air-conditioning controls. I would highly recommend Matt and Secret Coast.Security.
Response from the owner · 4 months ago
Thank you so much, Chris! Happy to help resolve the issues with your network!
June Pegram11 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Fast and expert installation without upsetting the household. High tech equipment that is compact and sleek in appearance. Customer Service (Matt) is very courteous and responded to my questions after business hours.
I chose Secret Coast Security based on feedback from other customers and their great feedback! Would recommend if in the market to upgrade your home and your peace of mind.
Response from the owner · 5 months ago
Thank you so much, June!
Zenas Cappie2 reviewsiTotal number of Google reviews Zenas has written across all businesses on Google Maps, not just this one.
When I say this company is amazing, I'm not exaggerating. If you don't understand something, it will be explained to you. Even if you need a refresh course on how to use the equipment or program, they will help you. This company is a definition of why I shop local. I appreciate everything Secret Coast Security has done for me.
Response from the owner · 8 months ago
Thank you so much, Zenas!
Bruce Montgomery4 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
We hired Matt Williams from Secret Coast Security as a sub-contractor for a very large national industrial project. Our feedback from the customer and our team has been exceptional. Matt has gone above and beyond as a project manager and providing technical assistance and service when needed. I would not hesitate to hire Secret Coast again!
Bruce Montgomery
Director Business Development
Alarm Systems Inc.
Response from the owner · 9 months ago
Thank you so much, Bruce! It’s been great working with you as well!
Orin Eleuterius2 reviewsiTotal number of Google reviews Orin has written across all businesses on Google Maps, not just this one.
Matt is Outstanding! He replaced my old home Security and Audio System. He provided options and worked with me to get the right equipment. Professional, responsive, honest and patient. When he finished installing my equipment he throughly explained how it works and answered my numerous questions. Matt met all my expectations and I do not hesitate to recommend him for all your Security and Audio needs.
Response from the owner · a year ago
Thank you so much for trusting Secret Coast Security with your security and audio needs!
Marcela Vlack2 reviewsiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
Installation was easy and straightforward. Matt is very responsive and very professional. Happy with the service so far and would definitely recommend it.
Alice BurtLocal Guide · 107 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Great customer service and work! Best security system and support on the Gulf Coast!
Response from the owner · a year ago
Thanks so much for your kind words! We're super happy to hear that you love our security system and support services. Our goal is to give you the best customer service and peace of mind. If you need anything else, just give us a shout!
Ann Sanford6 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
