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SECUR-TEK

Security system installation service · Holly Springs, NC · reviewed since 2011

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 36 security guard servicesPosition by Experts Score among all companies we track in this category. · better than 51%
4.9 ★★★★★ 66 Google reviews · 21 photos
95%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
Oct 2026latest review

SECUR-TEK at a glance

Google reviewers rate Secur-Tek 4.9 out of 5 stars based on 66 reviews, with the owner responding to 74% of feedback. Customers frequently describe the company as professional, punctual, and knowledgeable, noting that technicians thoroughly explain system controls and clean up after installations. Services include security system installation, audio-visual setup, and maintenance, with clients praising the local business for clear communication, fair pricing without hidden fees, and reliable ongoing support. No recurring criticisms appear in the provided five-star excerpts.

  • Google rating: 4.9 out of 5 from 66 reviews (95% five-star).
  • Reviews on this page: 66 Google reviews (60 with written comments).
  • Owner responses: the business replied to 74% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Security Guard Company serving Holly Springs, North Carolina.

Data from Google, last updated October 29, 2026.

Score profile vs other security guard services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction88Reliability84Craft & service–Value98Momentum100Replies to reviews100Satisfaction: 88 (median 89)Reliability: 84 (median 89)Value: 98 (median 90)Momentum: 100 (median 100)Replies to reviews: 100 (median 79)
SECUR-TEKSecurity Guard Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SECUR-TEK: 88/100 on this factor. Category median: 89.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SECUR-TEK: 84/100 on this factor. Category median: 89.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SECUR-TEK: 98/100 on this factor. Category median: 90.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SECUR-TEK: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SECUR-TEK: 100/100 on this factor. Category median: 79.A
100

Bar = this company · dark tick = category median.

Star ratings

66 Google reviews we collected

  • 5 stars6395%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 60 written reviews

  • Praise119100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price735%
  • Reasonable1365%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3227%
  • Quality & results2723%
  • Would recommend2218%
  • Speed & response1916%
  • Communication87%
  • Price & value87%
  • Honesty & trust33%

What customers talk about

We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Matt was very professional and polite and arrived right on time.”
  • “Had a great experience with Secur-Tek implementing our security system in our new home.”
  • “Chad and his team (Logan, Greg and Benji) did a great job and I would recommend them with that reservation.”
  • “Through multiple renovations, Secur-Tek consistently delivered timely support during and after framing and finish work.”
  • “He easily answered all of my questions and explained how the system was supposed to work.”
  • “Ken and Ron Henke are easy to work with, extremely detailed and have competitive pricing.”
  • “SecurTek provides personal and reliable service that outperforms the big companies all at the same or better price”

People customers mention

  • Ken 4 reviews
  • Angeles 3 reviews
  • Dave 3 reviews
  • Ron 3 reviews
  • Marc 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Highly recommend! Matt was very professional and polite and arrived right on time. Really appreciate the time he took to go over the controls and was very patient with any questions we had. Matt went out of his way to make sure we had everything programmed that we wanted. I will definitely ask for him again for any future service needs.

Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were very professional and very personable. They explained everything they were doing. We are very pleased with their work. It shows how efficient they are. Would recommend Secure Tec to everyone. They even cleaned up before leaving. Very pleased.

Great price
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nelson Angeles provided excellent service. He easily answered all of my questions and explained how the system was supposed to work. He is very personable and will request him for any future service.

ClintLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Outstanding work. Incredible attention to detail. Very thorough in their set up, execution and explanation. Absolute perfectionist and adherence to professionalism. The company was recommended by our builder and I could not be happier. Chad and his team (Logan, Greg and Benji) did a great job and I would recommend them with that reservation.

Grant11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had another great experience with Sekur-Tec. Matt, the technician, didn’t just fix an audio-visual issue caused by my switch to G Fiber, he enhanced our capabilities. This vendor continues to exceed my expectations.

Reasonable price
Ted14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Secur-Tec, locally-owned and staffed, has provided 5star excellence for our security system installation and maintenance since 2014. Through multiple renovations, Secur-Tek consistently delivered timely support during and after framing and finish work. Process for scheduling manpower availability is responsive and…

Photos

Customer reviews

4.9 ★★★★★ 66 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
J Mouro5 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! Matt was very professional and polite and arrived right on time. Really appreciate the time he took to go over the controls and was very patient with any questions we had. Matt went out of his way to make sure we had everything programmed that we wanted. I will definitely ask for him again for any future service needs.

Linda Gilchrist5 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were very professional and very personable. They explained everything they were doing. We are very pleased with their work. It shows how efficient they are. Would recommend Secure Tec to everyone. They even cleaned up before leaving. Very pleased.

  • Price assessment: Great price
William Little2 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nelson Angeles provided excellent service. He easily answered all of my questions and explained how the system was supposed to work. He is very personable and will request him for any future service.

Clint CappielloLocal Guide · 26 reviewsTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding work. Incredible attention to detail. Very thorough in their set up, execution and explanation. Absolute perfectionist and adherence to professionalism. The company was recommended by our builder and I could not be happier. Chad and his team (Logan, Greg and Benji) did a great job and I would recommend them with that reservation.

Response from the owner · 4 months ago

Thank you, Clint. We're glad your builder pointed you our way, and even more glad we could live up to it. Our team takes real pride in doing thorough, careful work, and it shows when a customer notices the details. I'll pass your thanks along to all of them. We appreciate your business and the recommendation.

Grant Young11 reviewsTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had another great experience with Sekur-Tec. Matt, the technician, didn’t just fix an audio-visual issue caused by my switch to G Fiber, he enhanced our capabilities. This vendor continues to exceed my expectations.

  • Price assessment: Reasonable price
Ted Abrams14 reviewsTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Secur-Tec, locally-owned and staffed, has provided 5star excellence for our security system installation and maintenance since 2014. Through multiple renovations, Secur-Tek consistently delivered timely support during and after framing and finish work. Process for scheduling manpower availability is responsive and courteous. Secur-Tek fully satisfies our requirements for monitoring and field work.

Response from the owner · 3 months ago

Thank you, Ted, for your continued trust since 2014 and for the five-star review. We’re proud to have supported your installations and renovations with timely, courteous service and responsive scheduling. Your recognition of our monitoring and field work means a lot to our locally owned and staffed team. We look forward to continuing to meet your security needs for years to come.

Robert JoyceLocal Guide · 28 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a great experience with Secur-Tek implementing our security system in our new home. The team led by Max was outstanding in setting up the system and answering all of our questions. The system is the easiest one to use on our phones and gives us peace of mind when we are away.

  • Price assessment: Reasonable price
Response from the owner · 3 months ago

Thank you, Robert. We’re thrilled Max and the team provided outstanding service and that the system is easy to use and gives you peace of mind. If you need support or want to add features in the future, please reach out — we’re always happy to help.

Richard Shannon7 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

SecurTek provides personal and reliable service that outperforms the big companies all at the same or better price

Response from the owner · 3 months ago

Thank you, Richard, for the 5-star review. We’re glad our personal, reliable service and competitive pricing stood out for you. We appreciate your trust and look forward to continuing to serve your security needs—please reach out anytime if we can help again.

David P.1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It has been a pleasure to discover Secur-Tek, whose staff operate with outstanding professionalism, technical knowledge, and skill. It has been really great to contract with a local company that is so highly responsive to customer needs not only during the sales process, but also after sales and installation. I especially want to acknowledge the excellent services and attention provided by Marcus, Damar, Nelson, and Dave. I recommend this company very highly.

Response from the owner · 3 months ago

Thank you, David, for your kind 5-star review. We’re delighted that our professionalism, technical knowledge, and responsiveness met your expectations. We’ll be sure to share your recognition with Marcus, Damar, Nelson, and Dave — they’ll be pleased. We truly appreciate your recommendation and look forward to supporting your security needs in the future.

Dan SauvageauLocal Guide · 33 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with Secur-Tek! The installation went smoothly and the system works perfectly. Chad and his team were prompt, knowledgeable and professional. Five stars!

Response from the owner · 3 months ago

Thank you so much for the five-star review, Dan — we really appreciate it. We're thrilled the installation went smoothly and the system is working perfectly for you. We'll pass along your kind words to Chad and the team, and we're here if you need any support in the future.

SECUR-TEK on Google Maps →

Business details