Home health care service · Alexandria, VA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%70+21.5Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 85 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★20 Google reviews · 16 photos
95%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Senior Helpers 4.8 out of 5 based on 20 reviews, with the owner responding to all feedback. Customers frequently cite professional communication, punctuality, and compassionate care for elderly relatives with conditions like dementia or during recovery periods. The team is described as responsive and flexible in matching caregivers to specific needs, providing peace of mind for families. No recurring criticisms or low-star patterns are evident in the provided excerpts.
Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (18 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 22, 2025.
Service: Senior Care Service serving Alexandria, Virginia.
Data from Google, last updated October 29, 2026.
Star ratings
20 Google reviews we collected
4.8of 5
5 stars1995%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
100%praise
Praise23100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1252%
Would recommend417%
Speed & response313%
Quality & results29%
Communication29%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff and care givers are very nice and explained everything and answered all of our questions in a professional manner.”
“I did all the leg work and can tell you this company is the one, look no further.”
“Bella and her team were very responsive andIplan to usetheir services again in the futurewhen the need arises”
“They did a great job and I was very impressed with their helpers when they worked with my wife.”
“Their aides are patient and understanding and their office team upholds a standard of professionalism and clear communication that brings me peace of mind.”
People customers mention
Desai3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSamLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very professional and caring company. They are a business that truly makes you feel valued. I felt like family. There are many choices out there but choosing can be very difficult. I did all the leg work and can tell you this company is the one, look no further. You can thank me later. Thank you Senior Helpers!
HHarold13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
The staff and care givers are very nice and explained everything and answered all of our questions in a professional manner. We are very pleased with the entire staff from the initial meeting to all of the members of the care givers staff. We are especially grateful to Genet who has been a really big help and my mom is very pleased with her.
KKathy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Senior Helpers were able to supply a wonderful carer for my husband when I needed to go out oftown for along weekend. Bella and her team were very responsive andIplan to usetheir services again in the futurewhen the need arises
MMargaret8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Senior helpers were amazing. Very professional, courteous and very kind. I was recovering from broken shoulder/ replacement of my shoulder
Everyone was so helpful and kind to me. They helped me so much with my recovery
RRuth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
We could not be happier with Senior Helpers--from our wonderful Client Care Director, LaTasha, to the kind and skilled caregivers who come to our home--our experience has been excellent and we would highly recommend them.
WWilliamLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Been very impressed with the quality of the staff and having a back-up organization to deal with the care of my mom. Dealing with COVID and the challenges of a stubborn 90+ who wants to maintain her independence it has been a reassurance to deal with the SH team!
Very professional and caring company. They are a business that truly makes you feel valued. I felt like family. There are many choices out there but choosing can be very difficult. I did all the leg work and can tell you this company is the one, look no further. You can thank me later. Thank you Senior Helpers!
Response from the owner · a year ago
Sam Ahmad, Thank you for choosing Senior Helpers for your home care service needs. We really appreciate you taking the time to share your feedback with us and we’ll be sure to let our caregivers know what a great job they are doing.
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Harold Loder13 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
The staff and care givers are very nice and explained everything and answered all of our questions in a professional manner. We are very pleased with the entire staff from the initial meeting to all of the members of the care givers staff. We are especially grateful to Genet who has been a really big help and my mom is very pleased with her.
Response from the owner · 3 years ago
Thank you so much for your kind words. We know Genet loves supporting your mom and thereby giving you some much needed peace of mind!
K
Kathy Upchurch4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Senior Helpers were able to supply a wonderful carer for my husband when I needed to go out oftown for along weekend. Bella and her team were very responsive andIplan to usetheir services again in the futurewhen the need arises
Response from the owner · 3 years ago
Thank you so much for your kind words. Our team was happy to help out and give you the peace of mind you needed.
M
Margaret Silva8 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Senior helpers were amazing. Very professional, courteous and very kind. I was recovering from broken shoulder/ replacement of my shoulder
Everyone was so helpful and kind to me. They helped me so much with my recovery
Response from the owner · 3 years ago
Thank you for your kind words Margaret! It was a pleasure to support you and provide some peace of mind as well!
R
Ruth Beverina1 reviewiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
We could not be happier with Senior Helpers--from our wonderful Client Care Director, LaTasha, to the kind and skilled caregivers who come to our home--our experience has been excellent and we would highly recommend them.
Response from the owner · 4 years ago
Thank you for choosing Senior Helpers Alexandria. We appreciate this review and your support so much! Our team loves working with you!!
W
William HughesLocal Guide · 35 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Been very impressed with the quality of the staff and having a back-up organization to deal with the care of my mom. Dealing with COVID and the challenges of a stubborn 90+ who wants to maintain her independence it has been a reassurance to deal with the SH team!
Response from the owner · 4 years ago
Thank you for your kind words, Bill! Our team loves caring for your mom so she can live how she wants (with a watchful eye)!
D
Douglas WagonerLocal Guide · 22 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
We signed up with Senior Helpers almost a month ago and have been extremely pleased with their entire team. Their aides are patient and understanding and their office team upholds a standard of professionalism and clear communication that brings me peace of mind. I know my father is and will continue to be well taken care of.
Response from the owner · 6 years ago
Doug, Thank you for supporting Senior Helpers Alexandria. Our team truly enjoys supporting your father!
C
Cindy K14 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I highly recommend Senior Helpers. The quality of care they provide is exceptional and the peace of mind knowing how well mom is cared for is priceless. I can't express how pleased we are with the quality of service they provide.
Response from the owner · 6 years ago
Thank you for your kind words. Excellent care for your mom and peace of mind for you is what we strive for every time!
Q
Quinn Byrnes8 reviewsiTotal number of Google reviews Quinn has written across all businesses on Google Maps, not just this one.
Conscientious, caring and thoughtful are the best ways I can describe my engagement with Senior Helpers. The team has been so respectful and caring toward both of my parents. My mom was diagnosis with Alzheimer’s after getting very sick from her cancer treatment. This made my dad the primary caregiver for both of them as they wanted to continue to live independently. They were doing fine for a while but after being sheltered in for months on end due to Covid, we noticed a significant decline in my mom’s cognitive and physical abilities. We decided to try a care giver for a few times a week to give my dad a break and give them one more person to interact with safely. After just two weeks I have noticed my mom is more engaged, chatting and describing her walks with her new friend to me every time I visit. I am so thankful for the Senior Helpers team. They make me feel like I am not alone in this process. They understand the complexities of my mom and dad’s relationship and how my mom can be her best self. It gives me a sense of relief to know that we have one more ‘member of the family’ watching out for them.
Response from the owner · 6 years ago
Quinn Byrnes, Thank you!!!
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Blaise DuranteLocal Guide · 26 reviewsiTotal number of Google reviews Blaise has written across all businesses on Google Maps, not just this one.
I have a wife with the big A and her normal aide was going away for a while and Senior Helper fill in,. They did a great job and I was very impressed with their helpers when they worked with my wife. I will be using them again and recommend them highly.
Response from the owner · 6 years ago
It was our pleasure to help out! We look forward to working together again soon~ Stay healthy!
