Cody Westheimer9 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest pet shop and very knowledgable
Sensational Pets
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%93+26.3Replies to reviews 8%23+1.9Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 136 pet groomingPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 131 Google reviews · 20 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Sensational Pets at a glance
Reviewers describe the store as a locally owned shop with knowledgeable staff who provide detailed advice on reptile and fish care. Customers highlight fair pricing, personalized service, and the opportunity to handle animals, while noting the availability of boarding and special orders. One criticism involves a lack of communication regarding a delayed order, where the customer reported never receiving a promised callback.
- Google rating: 4.9 out of 5 from 131 reviews (92% five-star).
- Reviews on this page: 131 Google reviews (90 with written comments, 3 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 3, 2026.
- Service: Pet Groomer serving Santa Barbara, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sensational Pets: 92/100 on this factor. Category median: 86.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sensational Pets: 93/100 on this factor. Category median: 82.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sensational Pets: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sensational Pets: 23/100 on this factor. Category median: 50.D
23
Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
- 5 stars12192%
- 4 stars86%
- 3 stars11%
- 2 stars11%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
- Praise71100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4868%
- Price & value1217%
- Quality & results46%
- Would recommend46%
- Honesty & trust23%
- Communication11%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's a nice pet shop with fish, reptiles, birds and all the supplies to take care of them and other pets.”
“Matt will take great care of you and he keeps his prices fair.”
“Love this store, great service, locally ownered, has a bit of everything.”
“Highly recommend this pet store for local supplies and advice.”
“Their help didn’t feel rushed or superficial: they were genuinely interested in talking to me about snakes.”
“I’m a new snake mom and the employees here walked me through so much about my baby ball python!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lots of options for my pets and great customer service! Parking was a bit of a hassle but lots of spots available.
Diana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Didn’t know this place was there. Great costumer service and a great variety of bugs for our bearded dragon . Def will be coming back!
jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best in town! Matt will take great care of you and he keeps his prices fair.. support local pet shops!
Melisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Took care of our bearded dragon for a week while we were away. Reasonable boarding price. Our beardie was safe, comfortable and well fed, thank you!
BillLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
It's a nice pet shop with fish, reptiles, birds and all the supplies to take care of them and other pets.
ALocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Nice little neighborhood pet supply shop. We get crickets and other feeders for our reptile here. I was glad to find out they offer reptile boarding, as well. Staff are pleasant and friendly.
Photos
Customer reviews
4.9 ★★★★★ 131 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Charles S.2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLots of options for my pets and great customer service! Parking was a bit of a hassle but lots of spots available.
Diana Cruz6 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDidn’t know this place was there. Great costumer service and a great variety of bugs for our bearded dragon . Def will be coming back!
jason macclain9 reviewsTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest in town! Matt will take great care of you and he keeps his prices fair.. support local pet shops!
Melisa S8 reviewsTotal number of Google reviews Melisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook care of our bearded dragon for a week while we were away. Reasonable boarding price. Our beardie was safe, comfortable and well fed, thank you!
Aspyn Jones9 reviewsTotal number of Google reviews Aspyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways helpful, kind people. Pets are healthy and clean
MELODY BLocal Guide · 238 reviewsTotal number of Google reviews MELODY has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDidn't have what I wanted but very friendly
Breda WallLocal Guide · 246 reviewsTotal number of Google reviews Breda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelpful and friendly staff with competitive pricing .
Christopher Olson7 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place! Very helpful and knowledgeable staff.
Bill TomlinLocal Guide · 19 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's a nice pet shop with fish, reptiles, birds and all the supplies to take care of them and other pets.
Business details
- Address: 3433 State St G, Santa Barbara, CA 93105
- Phone: (805) 898-1500
- Service area: Santa Barbara, CA