Physical therapy clinic · Benton, AR · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 89 athletic trainingiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★120 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERC Physical Therapy five stars based on 120 reviews, with the owner responding to ninety-nine percent of comments. Patients frequently describe personalized treatment plans for post-surgical recovery, chronic pain, and balance issues, noting that staff communicate progress clearly and provide home exercise programs. Recurring themes include friendly front desk assistance with scheduling, knowledgeable therapists who explain techniques thoroughly, and a supportive environment that helps patients regain mobility and strength. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 120 reviews (100% five-star).
Reviews on this page: 120 Google reviews (109 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
SERC Physical TherapyAthletic Training median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERC Physical Therapy: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERC Physical Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERC Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
–
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
5.0of 5
5 stars120100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
99%praise
Praise14899%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5939%
Would recommend4027%
Quality & results2416%
Speed & response117%
Communication107%
Honesty & trust53%
Price & value11%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our entire family, especially our grandchildren benefit from the effort and expertise of the entire staff, beginning with the pleasant front desk experience.”
“The staff are the best and would recommend anyone to come see them with and aches and pains you might be having.”
“The staff was very friendly and why you did an excellent job with me.”
“Appointments are prompt and they were able to fit her into the schedule immediately after surgery.”
“The PT professionals listened and assessed my problems, and up with a comprehensive treatment plan.”
“Each therapist genuinely cares about the recovery of their client’s condition.”
“I’m a nurse of 23 years & have seen my fair share of therapist.”
People customers mention
Keely26 reviews
Wade11 reviews
Polly9 reviews
Lindsey5 reviews
Norman4 reviews
Therapist4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJane7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I had a great experience at SERC. Each visit was personal and geared to my recovery. But most of all, the whole
Staff became like family. My primary therapist, Ashlyn, was exceptional in her knowledge and concern for my recovery.
The atmosphere there is relaxed and you feel you can discuss any problem.
I would…
JJustin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
MY FAVORITE PART OF THE WEEK! Dr. Ashlynn is the absolute best and she goes above and beyond to make sure you are fully recovered by the end of your sessions! She goes above and beyond to be the best and most uplifting person!
CCarol6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Im an older person concerned about preventstive care. I rwached out to SERC in Benton. After assessing my physicality and truly listening to my concerns, a personal plan was created. My balnce,strength, and flexibility have increased tremendously. I was also given a sime home plan to keep my progress. I am so very…
RRene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Both my husband and I agree our journey through therapy at SERC Physical Therapy in Benton has been phenomenal! The therapists have worked hard to improve our physical health. My strength, posture and ability to walk longer distances allow me and my husband to enjoy our daily lives and be there for activities we…
CChrista8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My daughter was unable to walk (due to a bad knee surgery) when we were referred to SERC. Keely and her team are nothing short of amazing! They keep you informed of all progress and work with you at your level. Happy to say my daughter is now walking and doing better every day! I can’t recommend SERC enough!
GGasha4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
SERC in Benton is wonderful. I came to them for low back pain. The pain level was very high. By the time they worked their magic on me I am pain free. The staff are the best and would recommend anyone to come see them with and aches and pains you might be having. The are very caring and super nice and will get you back to feeling like yourself
I had a great experience at SERC. Each visit was personal and geared to my recovery. But most of all, the whole
Staff became like family. My primary therapist, Ashlyn, was exceptional in her knowledge and concern for my recovery.
The atmosphere there is relaxed and you feel you can discuss any problem.
I would certainly recommend SERC for any therapy needs.
J
Justin Greer2 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
MY FAVORITE PART OF THE WEEK! Dr. Ashlynn is the absolute best and she goes above and beyond to make sure you are fully recovered by the end of your sessions! She goes above and beyond to be the best and most uplifting person!
Response from the owner · a month ago
Thanks for the amazing 5-star review, Justin! Getting people back to a pain-free life is what drives us every day.
C
Carol Fikes6 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Im an older person concerned about preventstive care. I rwached out to SERC in Benton. After assessing my physicality and truly listening to my concerns, a personal plan was created. My balnce,strength, and flexibility have increased tremendously. I was also given a sime home plan to keep my progress. I am so very thankful to have such a wonderful place that truly cares. From front desk, Polly, to every therapist, I felt confidemt and encouraged. Thank You
Response from the owner · a month ago
Thanks for recommending us with 5 stars, Carol! It's a privilege to serve our community. We wish you good health and wellness.
R
Rene Moseley1 reviewiTotal number of Google reviews Rene has written across all businesses on Google Maps, not just this one.
Both my husband and I agree our journey through therapy at SERC Physical Therapy in Benton has been phenomenal! The therapists have worked hard to improve our physical health. My strength, posture and ability to walk longer distances allow me and my husband to enjoy our daily lives and be there for activities we don’t want to miss. The recovery physical therapy after back surgery for Jack has helped him be able to accomplish work on our property and help the neighbors up and down our road! Our entire family, especially our grandchildren benefit from the effort and expertise of the entire staff, beginning with the pleasant front desk experience. The care we receive makes us feel our well being matters to everyone there. Rene’ Moseley and Jack Moseley
Response from the owner · a month ago
Hi Rene! We're so thankful for your 5-star review and spotlighting our dedicated team—glad we could make a difference for you.
C
Christa Coleman8 reviewsiTotal number of Google reviews Christa has written across all businesses on Google Maps, not just this one.
My daughter was unable to walk (due to a bad knee surgery) when we were referred to SERC. Keely and her team are nothing short of amazing! They keep you informed of all progress and work with you at your level. Happy to say my daughter is now walking and doing better every day! I can’t recommend SERC enough!
Response from the owner · a month ago
We truly appreciate your 5-star review and support, Christa! It's our mission to inspire and heal, and we're thrilled to have made a difference for you.
G
Gasha Brown4 reviewsiTotal number of Google reviews Gasha has written across all businesses on Google Maps, not just this one.
SERC in Benton is wonderful. I came to them for low back pain. The pain level was very high. By the time they worked their magic on me I am pain free. The staff are the best and would recommend anyone to come see them with and aches and pains you might be having. The are very caring and super nice and will get you back to feeling like yourself
Response from the owner · 2 months ago
Hi Gasha! Thanks so much for the 5-star review and for recognizing our team—we're so grateful for your support.
L
Lawrence George8 reviewsiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
I came to SERC with post-injury back and chest wall pain. The PT professionals listened and assessed my problems, and up with a comprehensive treatment plan. They guided me through exercises and techniques to address my problems. We worked on a program of therapy to use at home. My pain level is significantly improved, my mobility much better, and my confidence and outlook very positive. I worked with several therapists, and they were all great. But I mainly worked with Ashlyn. She listened, encouraged, invited feedback. Her knowledge, professionalism and compassion were extraordinary, and very much appreciated. I recommend SERC to anyone and everyone.
Response from the owner · 3 months ago
Lawrence, we're so grateful for your 5-star review! Helping others achieve their goals and get back to living without pain is exactly why we do what we do—thank you for trusting us.
S
sherri poe3 reviewsiTotal number of Google reviews sherri has written across all businesses on Google Maps, not just this one.
SERC Physical Therapy is the best place ever!! They have helped me recover and made every bit enjoyable. They have the most genuine and kind therapists❤️❤️
Response from the owner · 3 months ago
Lydia, we're so grateful for your 5-star review! Helping others achieve their goals and get back to living without pain is exactly why we do what we do—thank you for trusting us.
E
Emily Reed1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
