Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Serenity Salon & Spa 4.9 out of 5 based on 118 reviews. Clients frequently praise the clean facility, competitive pricing, and skilled staff providing hair, massage, and spa treatments with a welcoming atmosphere. However, low-star feedback highlights issues with communication, specifically citing rude responses to appointment changes and unsatisfactory results from hair services or massage techniques.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
118 Google reviews we collected
Phrases our text analysis found in 79 written reviews
What customers reported paying
Middle half of what 10 customers paid ($52–$89) · gold mark = category median.
How often each topic comes up in the written reviews
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The other stylists were also friendly and the salon was cute and very clean.”
“I highly recommend Lisa at Serenity Salon and Spa to anyone looking for a top-tier massage experience.”
“Payao did a wonderful job on my haircut and was a pleasure to talk to.”
“The pricing is very fair, and I even received a generous 20% discount for my first visit.”
“Angela knows what to look for and relaxes you immediately.”
“I wouldn't trust anyone else with my hair.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Serenity Salon & Spa for 5 kinds of job. Pick one to see what they paid and said.
I got a deep tissue massage from lisa and it was amazing!!! great pricing, i got cupping for free too, she’s a great conversationalist and a wonderful masseuse, the perfect combination for a massage!!!
Payao did a wonderful job on my haircut and was a pleasure to talk to. The other stylists were also friendly and the salon was cute and very clean. Would definitely come back!
Was here for full body cupping massage. Sarah is amazing and highly recommended.
Went to Serenity Spa for my birthday, Sarah & Staff were absolutely incredible and they did such an amazing job! The couple's massage was everything I could've hoped for and my neck and back haven't felt like this since before injuring them almost 10 years ago! Already booked my next appointment. Thank you again!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 10 | $45–$79 |
| Hairstyling | 8 | $43–$131 |
| Massage | 6 | — |
| Pedicure | 3 | $45–$76 |
| Shampoo & conditioning | 3 | — |
4.9 ★★★★★ 118 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I got a deep tissue massage from lisa and it was amazing!!! great pricing, i got cupping for free too, she’s a great conversationalist and a wonderful masseuse, the perfect combination for a massage!!!
I had an amazing Reiki session with Beth yesterday! I feel amazing! The atmosphere was calm, welcoming, and grounded. Beth took time to go over everything with me before starting, making sure I felt comfortable and supported throughout. During the session, I felt a deep sense of calm, warmth, and mental clarity, leaving with a feeling of emotional and physical lightness. Such a healing and releasing power. If you're looking to reset and recharge your energy, Beth is the one to do it! Can’t wait to come back. Thank you Beth!
Extremely disappointed. I waited over a month for a head spa appointment, only to be called less than an hour before my appointment after I was already on my way to be told the equipment was broken. I understand things happen, but when I asked when I could realistically reschedule, the response was rude and dismissive. I expressed how upset I was, and the employee hung up on me. The broken equipment wasn’t the biggest issue the way the situation was handled was.
Payao did a wonderful job on my haircut and was a pleasure to talk to. The other stylists were also friendly and the salon was cute and very clean. Would definitely come back!
It was awesome! I highly recommend a massage!
Wonderful massage by Lisa, highly recommend.
I just went to Serenity Salon and Spa yesterday for the first time. I got a haircut and balayage and I absolutely love it. Payao was incredible and I will definitely be back. Highly recommend!
Excellent pedicure with Kelley. Highly recommend her
I recently had a 90-minute massage with Lisa at Serenity Salon and Spa in Rochester, NH, and it was absolutely phenomenal. From the moment I walked in, the ambiance was pure five-star—calming, beautifully designed, and instantly relaxing. Lisa’s technique was outstanding. I’m fortunate to receive massages regularly, and I can confidently say this was one of the best. She was intuitive, professional, and incredibly skilled. The pricing is very fair, and I even received a generous 20% discount for my first visit. It’s such a treat to have this gem right in my backyard. I highly recommend Lisa at Serenity Salon and Spa to anyone looking for a top-tier massage experience. I’ll definitely be back!
Was here for full body cupping massage. Sarah is amazing and highly recommended.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
