Landscape designer · Jacksonville, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★208 Google reviews · 24 photos
100%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Serenoa Landscape Design five out of five stars based on 208 reviews, with the owner responding to 17 percent of them. Customers frequently highlight the company's professional design capabilities, punctual installation schedules, and transparent pricing that matches initial quotes. Recurring themes include effective communication, attentive cleanup crews, and a willingness to accommodate specific client visions. The excerpts provided do not contain low-star ratings or specific criticisms, focusing instead on satisfaction with the final landscape results and plant quality.
Google rating: 5.0 out of 5 from 208 reviews (100% five-star).
Reviews on this page: 208 Google reviews (196 with written comments, 29 with photos).
Owner responses: the business replied to 17% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Serenoa Landscape DesignLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenoa Landscape Design: 99/100 on this factor. Category median: 87.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenoa Landscape Design: 99/100 on this factor. Category median: 83.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenoa Landscape Design: 99/100 on this factor. Category median: 78.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenoa Landscape Design: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenoa Landscape Design: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
5.0of 5
5 stars207100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
99%praise
Praise36099%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price523%
Reasonable1777%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8523%
Quality & results7320%
Would recommend7320%
Speed & response5114%
Communication4412%
Price & value216%
Honesty & trust175%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andy was patient and flexible, and really listened to what I wanted/needed.”
“Great service, excellent design, we really enjoyed working with Andy , Jen and there team !”
“Unfortunately many of the plants and trees were damaged in the two hard freezes we had this winter.”
“It was great doing business with them, and I will use them again!”
“Fast forward to this spring, our front yard was really needing some attention so I reached back out to Andy and his team.”
“The team was extremely knowledgeable, professional, and easy to communicate with throughout the entire project.”
“Pricing was fair, the process was seamless, and the final product exceeded our expectations.”
“This is a local company that you can trust will work with you and make it enjoyable too!”
People customers mention
Andy72 reviews
Turner10 reviews
Jenn8 reviews
Landscaping7 reviews
Jen4 reviews
Anna4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serenoa Landscape Design for 8 kinds of job. Pick one to see what they paid and said.
PPaul3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, excellent design, we really enjoyed working with Andy , Jen and there team !
JJohnLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Great job on the project. Final result really adds a lot to he house. Can't wait to see it all fill in over the next year. I would certainly recommend them.
JJan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Andy Turner and Serenoa Landscape did a terrific job on my new home in Atlantic Beach. Andy was initially involved in the design phase and worked closely with our builder and architect in order the landscaping complement the our new home. I could not be more pleased with the outcome of the project and the responsiveness and quality of Andy and his team.
MMoeLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Andy did it again! Love, love, love my refurbished/redesigned garden. He took all my rambling wants and created a beautiful landscape design in a tiny space. He and his crew are professional, polite and wont leave until you are thrilled. Highly recommend and will use again!!
SShannanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Love these guys! From the design team through scheduling and installation, everything was on time and professional. They are very responsive to any and all concerns. Pricing was as quoted with no hidden extras. It was great doing business with them, and I will use them again!
CCarla11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I couldn’t be more pleased with the water feature outcome! It was more than I hoped for. Outstanding job!
Great job on the project. Final result really adds a lot to he house. Can't wait to see it all fill in over the next year. I would certainly recommend them.
Andy Turner and Serenoa Landscape did a terrific job on my new home in Atlantic Beach. Andy was initially involved in the design phase and worked closely with our builder and architect in order the landscaping complement the our new home. I could not be more pleased with the outcome of the project and the responsiveness and quality of Andy and his team.
A
Amy Jensen5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We have used Serenoa landscape design twice in the past 4 years. The first time they redid our whole backyard after we put in our pool. Andy was patient and flexible, and really listened to what I wanted/needed. It was a big job but they were able to give us the privacy we wanted with the right plants and now we always get compliments from anyone who visits! Fast forward to this spring, our front yard was really needing some attention so I reached back out to Andy and his team. I worked with Anna this time and she was just as patient and flexible. She listened to what I wanted and liked. She even helped make use of some stepping stones we already had for a walking path beside our pool. Storm and the rest of the install team were always willing to answer my questions and eager to do the best job possible! This is a local company that you can trust will work with you and make it enjoyable too! From start to finish Serenoa landscape design was an absolute pleasure to work with.
Andy did it again! Love, love, love my refurbished/redesigned garden. He took all my rambling wants and created a beautiful landscape design in a tiny space. He and his crew are professional, polite and wont leave until you are thrilled. Highly recommend and will use again!!
S
Shannan TarrerLocal Guide · 15 reviewsiTotal number of Google reviews Shannan has written across all businesses on Google Maps, not just this one.
Love these guys! From the design team through scheduling and installation, everything was on time and professional. They are very responsive to any and all concerns. Pricing was as quoted with no hidden extras. It was great doing business with them, and I will use them again!
Great team to work with. Complete and thorough with good suggestions. Responsive to needs and follow-up. We would use them again for landscaping projects.
A
Andy Jacobs4 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Absolutely fantastic experience! Jenn's project managament was outstadning. She was extremely professional, great to work with, creative and very hands on. I would recomeemdn her and Serenoa in heartbeat!
Love my yard!!
Serenoa did a fantastic job on our landscape. Andy Turners designs are more than just plants he brings a unique design that gives your home personality. Everything was done in a timely manner and his crew were friendly, courteous and easy to get along with. It was a great experience overall and we wouldn't use any other company for our landscape needs.