Landscape designer · Jacksonville, FL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★126 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Wacca Pilatka LLC five stars, highlighting its extensive native plant nursery, reasonable pricing, and knowledgeable staff who provide detailed advice on Florida-friendly species. Customers frequently praise the landscape design and installation crews for their punctuality, clear communication, and attention to detail during projects involving regrading, lighting, and irrigation. The owner actively responds to the majority of feedback, addressing a rare complaint regarding plant survival issues and the lack of soil warranty coverage.
Google rating: 5.0 out of 5 from 126 reviews (99% five-star).
Reviews on this page: 126 Google reviews (120 with written comments, 32 with photos).
Owner responses: the business replied to 89% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Wacca Pilatka LLCLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wacca Pilatka LLC: 97/100 on this factor. Category median: 87.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wacca Pilatka LLC: 96/100 on this factor. Category median: 83.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wacca Pilatka LLC: 98/100 on this factor. Category median: 78.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wacca Pilatka LLC: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wacca Pilatka LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars12599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
99%praise
Praise22699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price830%
Reasonable1970%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7533%
Would recommend4721%
Quality & results4218%
Speed & response3114%
Communication2210%
Price & value94%
Honesty & trust31%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So many cool and rare natives, and plenty of helpful advice.”
“I am very please with the quality and would highly recommend them to others.”
“I can't recommend them enough!”
“Wacca did an outstanding job identifiying and planting what would work.”
“They are prompt, kind and friendly, and they do the job correctly.”
“From start to finish, the professionalism, communication, and overall landscape transformation were simply fantastic.”
“The prices are very reasonable and the selection and variety is extensive for Florida native plants.”
“And honestly, Wacca Pilatka was our first call… and our only call.”
People customers mention
Nick15 reviews
Tommy15 reviews
Kenny3 reviews
Freeman3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wacca Pilatka LLC for 8 kinds of job. Pick one to see what they paid and said.
KKathleen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Hired Wacca Pilatka to revise all my landscaping around my new home. The builder's selected plants were not thriving in our soggy sandy soil. I needed something that was adaptive to heat but could surive and look beautiful. Wacca did an outstanding job identifiying and planting what would work. I am very please…
MMattLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I’ve been buying plants from here and I love their selection. So many cool and rare natives, and plenty of helpful advice. Enabled me to transform my yard into low-maintenance habitat!
Reasonable price
BBradLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I just discovered Wacca Pilatka a few months ago for native plants and they are great! I’ve been there several times and each time the staff member assisting me is is very knowledgeable on all the native plants they carry. I appreciate the email receipt that has both the common and Latin name along with a…
Reasonable price
Sstephen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very attentive to our design ideas. The installation crew arrived early and stayed late and we're very professional. Wacca Pilatka is the company to go to for landscape design , installation and maintenance.
Reasonable priceLandscape design construction
KK4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From start to finish, the professionalism, communication, and overall landscape transformation were simply fantastic. Nick worked closely with us to design a plan that removed our outdated plants, retained the existing landscaping we loved, and seamlessly integrated an updated irrigation system along with custom…
Irrigation system repair & maintenanceLandscape installationsCustom landscape design
KKDLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wacca Pilatka are aces. They are prompt, kind and friendly, and they do the job correctly. They focus on native plants that do better in Florida which is best for our ecosystem. We have butterflies and hummingbirds arriving regularly after just a couple of months. They also installed beautiful color spectrum lighting and it’s so exquisite. We love it.
Hired Wacca Pilatka to revise all my landscaping around my new home. The builder's selected plants were not thriving in our soggy sandy soil. I needed something that was adaptive to heat but could surive and look beautiful. Wacca did an outstanding job identifiying and planting what would work. I am very please with the quality and would highly recommend them to others.
Kathleen, We had so much fun collaborating with you on this project and think the final result is fantastic. Thank you for taking the time to leave a 5 star review! Enjoy your new garden.
M
Matt OlsenLocal Guide · 39 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
I’ve been buying plants from here and I love their selection. So many cool and rare natives, and plenty of helpful advice. Enabled me to transform my yard into low-maintenance habitat!
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thanks so much Matt for your continued support!
B
Brad LayLocal Guide · 50 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
I just discovered Wacca Pilatka a few months ago for native plants and they are great! I’ve been there several times and each time the staff member assisting me is is very knowledgeable on all the native plants they carry. I appreciate the email receipt that has both the common and Latin name along with a description of each plant. The prices are very reasonable and the selection and variety is extensive for Florida native plants.
Price assessment: Reasonable price
Response from the owner · a week ago
Thanks for the great review Brad and thanks for your continued business! Looking forward to seeing you again
S
stephen fleming5 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
Very attentive to our design ideas. The installation crew arrived early and stayed late and we're very professional. Wacca Pilatka is the company to go to for landscape design , installation and maintenance.
Price assessment: Reasonable price
Services: Landscape design construction
Response from the owner · a month ago
Stephen thank you for the positive review!! We're thrilled that you were happy with everything
K
K P4 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
From start to finish, the professionalism, communication, and overall landscape transformation were simply fantastic. Nick worked closely with us to design a plan that removed our outdated plants, retained the existing landscaping we loved, and seamlessly integrated an updated irrigation system along with custom landscape lighting to showcase the new look. Tommy and the crew then executed that vision with incredible precision and care, making sure every plant, light, and sprinkler was placed perfectly and ensuring we were completely thrilled with the final result.
If you are looking for a top-tier landscaping team that delivers exceptional quality and service, I highly recommend them!
Services: Irrigation system repair & maintenance, Landscape installations, Custom landscape design, Sod installation, Service not listed
Response from the owner · a month ago
Thank you so much for your kind words, Kate! It was a joy working with you and Greg. Let us know if you need anything in the future
R
Rebecca RymesLocal Guide · 12 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I’m thrilled to give Wacca a 5-star review! A few months ago they completely redid our front yard - regrading, plants/trees, walkways, and lighting - all of which transformed the look of our home. The staff are all true professionals who care deeply about their work. Starting with Nick who went back-and-forth with us to get the landscape design just right; to Tommy who oversaw the install of our plants, hardscape, and lights; and Orbin and Keneal for their attention to detail. Each one of them are great communicators and it was a pleasure working with them. We also opted to sign up for their maintenance plan which has been wonderful. Their staff do a great job making sure our yard continues looking beautiful, and always leave us with handwritten notes of what they did and what their goals are on their next visit - a very nice and personal touch. I highly recommend the Wacca team for your next project!
Wacca Pilatka are aces. They are prompt, kind and friendly, and they do the job correctly. They focus on native plants that do better in Florida which is best for our ecosystem. We have butterflies and hummingbirds arriving regularly after just a couple of months. They also installed beautiful color spectrum lighting and it’s so exquisite. We love it.
Response from the owner · a month ago
Kevin, thank you for the terrific review. You officially have the coolest landscape on the block. It was a joy working with you and Rebecca on this project and we look forward to continue taking care of your garden.
A
ariel johnson7 reviewsiTotal number of Google reviews ariel has written across all businesses on Google Maps, not just this one.
Tara did an amazing job helping me find the best plants for my backyard garden! It’s been three weeks and the plants are thriving wonderfully 🥹🥰 i highly recommend!!!!!!! A very good variety of plants and if they don’t have it they will order some for you!
Price assessment: Great price
Response from the owner · a month ago
Ariel, that’s wonderful to hear. Thank you for leaving a review. We hope to see you again soon!
A
Ashley RoccioLocal Guide · 19 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I have now been to Wacca on MANY occasions, and Tara has been exceptional! Her knowledge of plants and where they would best be placed has been very helpful. She has been able to provide many Florida Native and Florida Friendly plants. She has given excellent advice on which plants would do well in our aquatic area and our shaded areas.
Price assessment: Reasonable price
Response from the owner · a month ago
Thanks so much for your kind words! It's always a joy working with you guys. We’re here anytime!
