iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 26 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★163 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.0ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite professional communication, punctuality, and reasonable pricing for services including boiler installations, heating repairs, and plumbing fixes. Many reviewers note that the company explains work clearly and follows up after completion. One low-star review describes a situation where the company declined to perform requested work after providing an estimate without offering an explanation.
Google rating: 5.0 out of 5 from 163 reviews (99% five-star).
Reviews on this page: 163 Google reviews (148 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Gas Contractor serving New York, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serve-Well Plumbing & Heating Inc: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serve-Well Plumbing & Heating Inc: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serve-Well Plumbing & Heating Inc: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serve-Well Plumbing & Heating Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serve-Well Plumbing & Heating Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
–
Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
5.0of 5
5 stars16199%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
99%praise
Praise41299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2643%
Reasonable3152%
Overpriced00%
Not sure35%
$1.0k+174% vs typical gas contractors
Middle half of what 30 customers paid ($417–$1.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10124%
Speed & response8921%
Would recommend8320%
Quality & results5313%
Price & value4110%
Communication256%
Honesty & trust236%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing service and Tom and crew was knowledgeable and extremely helpful in cleaning out the boiler.”
“They were responsive, knowledgeable, and patient with our questions throughout.”
“We’re very happy with the work and would absolutely recommend Serve Well Plumbing!”
“We had a great experience with Serve Well Plumbing for our oil-gas conversion, including a new furnace and water heater.”
“After getting several quotes, theirs was by far the most reasonable.”
“He didn’t try to find ways to expand the job and didn’t overcharge for the work he did.”
“The team was professional, helpful, and easy to work with.”
“…e a very reasonable price, showed up when they said they would, were honest and forthcoming with every step and performed a seamless install the very…”
People customers mention
Tom43 reviews
Fred7 reviews
Thomas5 reviews
Donna4 reviews
Ivan3 reviews
Boiler3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serve-Well Plumbing & Heating Inc for 8 kinds of job. Pick one to see what they paid and said.
Ahmad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing service and Tom and crew was knowledgeable and extremely helpful in cleaning out the boiler.
Paid $200–400Great priceService not listed
Eileen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This was my second experience with this company— first time was last year — and both times I found their technicians to be professional and very knowledgeable.
I won’t hesitate to call them in the future.
Jeanette3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Serve well Plumbing has been our go to company since we purchased home 26 years ago and they have never disappointed us. We recently experienced an emergency with our water heater and thankfully Serve Well Plumbing came on the afternoon of the same day I received RA number from manufacturer. Timing was perfect and…
Paid $1,000–1,200Great priceWater tank installation
9114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tom and his coworker were polite, professional and efficient. They were able to get the job done in a timely fashion. My mom and I very much appreciate it.
Paid $2,000+Reasonable priceWater tank installation
Frank1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had a great experience with this company. They arrived on time, were professional, and their pricing was very reasonable.
The work was done well, and we were happy with the results. What impressed me most was that about a week after the job was completed, they reached out to follow up and make sure everything…
Manuel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I've been using Serve-Well Plumbing for ten years and haven't had one issue or problem. All at Serve-Well are complete professionals and have my respect. Thank you guys!
Paid $1,000+Great pricePlumbing pipe repairService not listed
I’ve been using Serve-Well Plumbing and Heating for over 20 years. I’ve had furnace installations, hot water heater replacements and occasional heating system repairs, for my 100 year old home. Service is always professional, courteous and done right. I highly recommend this company.
Response from the owner · a week ago
Thank you for your support over these last 2 decades! It has been a pleasure to be able to consistently assist you over the years!
Khaleda Khan4 reviewsiTotal number of Google reviews Khaleda has written across all businesses on Google Maps, not just this one.
We had a great experience with Serve Well Plumbing for our oil-gas conversion, including a new furnace and water heater. After getting several quotes, theirs was by far the most reasonable. Their many years in business also gave us confidence that we were in good hands.
The process with Con Edison and inspections took time, but they stayed on top of everything and finished about a month earlier than expected. They were responsive, knowledgeable, and patient with our questions throughout.
We’re very happy with the work and would absolutely recommend Serve Well Plumbing!
Price assessment: Great price
Response from the owner · a week ago
Thank you so much for this feedback Ms. Khan! It was a pleasure to assist you and your family with your heating needs!
Robert Traghetto1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I had a great experience with Serve-Well Plumbing & Heating Inc. The team was professional, helpful, and easy to work with. They took the time to explain the work and answer my questions.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you for your wonderful review! We’re glad you had a great experience with our team and look forward to helping you in the future!
Kevin2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Fantastic experience with Serve-Well. Had a severe stoppage in basement sewer line and bathroom kept getting flooded. Tom stopped by and took care of it in about an hour. Prices were very fair as well. Highly recommend their services!
Price assessment: Great price
Services: Sewer cleaning
Response from the owner · 2 weeks ago
Thank you for this feedback! We’re happy to have been able to you assist you and your family!
Eileen Enigan Belfiore5 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
This was my second experience with this company— first time was last year — and both times I found their technicians to be professional and very knowledgeable.
I won’t hesitate to call them in the future.
Price assessment: Reasonable price
Price: $400–600
Services: Water heater repair, Plumbing leak repair
Response from the owner · 3 weeks ago
Thank you so much for this positive feedback, it was a pleasure to assist you with your heating needs!
scott harwood1 reviewiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
The knowledge and expertise involved with our heating system was outstanding. Work was explained and service performed professionally and flawlessly. Pricing was fair. Appointment was on time. Will be using Thomas and Serv-Well again. Highly recommended.
Response from the owner · 4 weeks ago
Thank you very much for your kind feedback! It was pleasure to assist you and your family with your heating needs!
John Marcik4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I needed to replace an old boiler and was very happy to have chosen Fred, Tom, Eric, and the crew at Serve Well P & H. They've been around a long time, they gave a very reasonable price, showed up when they said they would, were honest and forthcoming with every step and performed a seamless install the very same day. I highly recommend them.
Response from the owner · 4 weeks ago
Thank you so much for this positive feedback! We’re thrilled to have been able to assist you!
Maureen M. LimaLocal Guide · 11 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Absolutely a perfect experience!
Thomas was wonderful...
Explained everything to me in a manner I could understand and said I could call him anytime if I needed further work.
I first started using Serve-Well in 1996!!
And the company is still wonderful!
The best of the best!
This company is a company you can trust!
Response from the owner · a month ago
Thank you very much for this positive feedback! We’re glad we’ve been able to assist you for the past 30 years!
Jeanette M3 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
Serve well Plumbing has been our go to company since we purchased home 26 years ago and they have never disappointed us. We recently experienced an emergency with our water heater and thankfully Serve Well Plumbing came on the afternoon of the same day I received RA number from manufacturer. Timing was perfect and their fee for services was even better. If you’re thinking about using their services but aren’t sure how they will do, don’t hesitate to call them as they will not disappoint. Even when we experienced issues with payment due to our error, they were patient. Appreciate their professionalism 100%.
Price assessment: Great price
Price: $1,000–1,200
Services: Water tank installation
Response from the owner · a month ago
Thank you very much for this feedback! We’re very grateful to have you as a customer over the past 2 decades!
