Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Serve-Well Plumbing & Heating Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Serve-Well Plumbing & Heating Inc

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 26 gas contractors · 5.0★ from 163 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serve-Well Plumbing & Heating Inc is better than 97% of gas contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than 94% of gas contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serve-Well Plumbing & Heating Inc is better than 99% of gas contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serve-Well Plumbing & Heating Inc is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than —% of gas contractors.–
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Reviews for your job

Customers hired Serve-Well Plumbing & Heating Inc for 8 kinds of job.

Serve-Well Plumbing & Heating Inc for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Plumbing leak repair”

Eileen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This was my second experience with this company— first time was last year — and both times I found their technicians to be professional and very knowledgeable. I won’t hesitate to call them in the future.

Paid $400–600Reasonable priceWater heater repairPlumbing leak repair
Devendra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very Professional, Great work and fast also!

Plumbing leak repair
FerneriLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tom came and fixed our issue quickly, in less than 10 minutes he was already out the door. We had a couple more questions and he promptly came back to help. Very punctual and professional, would recommend for any kind of plumbing service 👍

Great pricePlumbing leak repair
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a great experience with this company. They arrived on time, were professional, and their pricing was very reasonable. The work was done well, and we were happy with the results. What impressed me most was that about a week after the job was completed, they reached out to follow up and make sure everything…

Paid $1,000+Reasonable pricePlumbing pipe repairPlumbing leak repair
JorgeLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a stoppage and leak in my bathroom kitchen and tub. Serve-Well replied quickly and sent guys to fix it. They ended up having to replace pipes completely and tested the line thoroughly after installation. The guys were great and I will recommend them to anyone

Customer photo from Jorge's review
Paid $1,000+Plumbing pipe repairPlumbing leak repair
OpusX9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I experienced a gas leak that caused the utility company to turn off my gas service in the house one week before the holidays. The service I received was timely, professional and fairly priced. I shopped three licensed plumbers. Serve-well gave me an honest written estimate and explained all possible options. All…

Great pricePlumbing pipe repairPlumbing leak repair
R.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had a relationship with Serv-Well Plumbing for over a decade, and I have always been very satisified. Workmanship and professionalism are solid. I highly recommend them.

Reasonable priceWater heater installationPlumbing leak repair
sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service every time! I highly recommend 10/10

Plumbing leak detectionGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$1.0k+174% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 52%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair24$228–$988
Water heater repair10$104–$380
Plumbing leak repair8$317–$1.7k
Water heater installation8$1.1k–$2.4k
Water tank installation6—
Plumbing leak detection5$122–$454
Sewer cleaning4$176–$470
Faucet repair3$104–$324

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