Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Serve-Well Plumbing & Heating Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Serve-Well Plumbing & Heating Inc

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 26 gas contractors · 5.0★ from 163 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serve-Well Plumbing & Heating Inc is better than 97% of gas contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than 94% of gas contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serve-Well Plumbing & Heating Inc is better than 99% of gas contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serve-Well Plumbing & Heating Inc is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serve-Well Plumbing & Heating Inc is better than —% of gas contractors.–
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Reviews for your job

Customers hired Serve-Well Plumbing & Heating Inc for 8 kinds of job.

Serve-Well Plumbing & Heating Inc for water tank installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Water tank installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Water tank installation”

Jeanette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Serve well Plumbing has been our go to company since we purchased home 26 years ago and they have never disappointed us. We recently experienced an emergency with our water heater and thankfully Serve Well Plumbing came on the afternoon of the same day I received RA number from manufacturer. Timing was perfect and…

Paid $1,000–1,200Great priceWater tank installation
9114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tom and his coworker were polite, professional and efficient. They were able to get the job done in a timely fashion. My mom and I very much appreciate it.

Paid $2,000+Reasonable priceWater tank installation
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

What a great company made a call at 6 o’clock in the morning and the hot water heater was brand new put in by 10 o’clock in the morning thank you guys for being there when we had an emergency. What a great job you did.

Water tank installation
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Serve well installed our new gas boiler and new water tank when we update our old oil boiler. Work very clean and professional. Our water heater tank got a leak and called there emergency # for advise what to do and told me to shot off the water valve and the water leak stop. He came the following day at 7:30am and…

Paid $1,000+Reasonable priceWater tank installation
Anuvat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The Serve-well guys are outstanding. Appointments are easy to book, they are prompt and professional, the work itself is perfect. Serve-well kept my house clean while on the job and they are very fair with their pricing. I’ve gone through many other companies, but, Serve-Well will be the only ones servicing me from now on.

Great priceWater tank installationPlumbing pipe repairSewer cleaning
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Not sureWater tank installation

Price

$1.0k+174% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 52%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair24$228–$988
Water heater repair10$104–$380
Plumbing leak repair8$317–$1.7k
Water heater installation8$1.1k–$2.4k
Water tank installation6—
Plumbing leak detection5$122–$454
Sewer cleaning4$176–$470
Faucet repair3$104–$324

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