Wes RhoadsLocal Guide · 109 reviewsTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePersonable, and a great value!
ServicePro Carpet Cleaning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 54 apartment cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 369 Google reviews · 24 photos
92%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
$297typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
ServicePro Carpet Cleaning at a glance
Reviewers frequently praise the company for punctual arrivals, efficient cleaning of carpets and furniture, and affordable pricing. Positive feedback highlights clear communication, responsiveness to scheduling requests, and the ability to remove stains and odors effectively. However, a subset of customers reported significant issues with honesty, including unexpected extra charges for pet treatment and instances of perceived rudeness or unprofessional behavior during interactions.
- Google rating: 4.9 out of 5 from 369 reviews (92% five-star).
- Reviews on this page: 369 Google reviews (281 with written comments, 19 with photos).
- Owner responses: the business replied to 62% of reviews.
- Most recent review: October 26, 2026.
- Service: Apartment Cleaning Service serving Monroe, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ServicePro Carpet Cleaning: 87/100 on this factor. Category median: 95.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ServicePro Carpet Cleaning: 86/100 on this factor. Category median: 94.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ServicePro Carpet Cleaning: 85/100 on this factor. Category median: 95.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ServicePro Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ServicePro Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ServicePro Carpet Cleaning: 87/100 on this factor. Category median: 74.A
87
Bar = this company · dark tick = category median.
Star ratings
369 Google reviews we collected
- 5 stars34192%
- 4 stars175%
- 3 stars41%
- 2 stars00%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
- Praise57598%
- Complaints132%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1333%
- Reasonable2563%
- Overpriced13%
- Not sure13%
$297+10% vs typical apartment cleaning services
Middle half of what 35 customers paid ($227–$479) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results15827%
- Staff & attitude12621%
- Speed & response11920%
- Would recommend7713%
- Price & value498%
- Communication417%
- Honesty & trust183%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Troy did an amazing job getting our carpet, tile, and furniture cleaned and looking brand new.”
“Look at rooms terrible but at the end he did what I couldn’t do”
“He was exceptionally knowledgeable and very easy to interact with, I will definitely be using them in the future and highly recommend them!”
“…d costumer service asking me what I needed, he corrected me in such a disrespectful way, and hanged up on me.…”
“We were working with a short timeframe and he got in and got the job done quickly !”
“True professional and I would highly recommend him and his company.”
“Paid a little extra for pet treatment on top of this, but still super reasonable and received great service!”
“Rude, unprofessional and too expensive.”
“Very professional knows the job explains exactly what is going on and how he is going to do it and you will see the difference”
“Troy provided all the information upfront in a clear, straightforward way and was a pleasure to work with.”
“Don’t use this company they are not honest”
People customers mention
- Troy 40 reviews
- Robert 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ServicePro Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had 4 rooms and 1 area rug cleaned . Service pro has serviced my carpet for years and their are the only carpet cleaning I'd use. I highly recommend them .
Paid $400–450Reasonable priceCarpet steam cleaning
Erica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Troy did a excellent job on the carpets. He was exceptionally knowledgeable and very easy to interact with, I will definitely be using them in the future and highly recommend them!
Paid $150–200Reasonable priceCarpet steam cleaning
JLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Troy did an amazing job getting our carpet, tile, and furniture cleaned and looking brand new. Will definitely use his company in the future. Honest and fair pricing.
Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
PamelaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Troy was very easy to get in touch with and very informative as well as knowledgeable and courteous ! He came in and cleaned some carpet for us and it looks brand new !!! We were working with a short timeframe and he got in and got the job done quickly ! Good work and highly recommend!!
Paid $300–350Great priceGeneral carpet cleaningPet stain & odor removal
MelanieLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Troy is super nice and highly knowledgeable about his trade. On time, helpful and efficient service. I would recommend for sure!
Paid $250–300Great priceCarpet steam cleaning
Melvin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Great service, Troy was very thorough and efficient! Our carpets look so good you don’t want to walk on them! The price is also very affordable.
Paid $150–200Great priceGeneral carpet cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 85 | $209–$423 |
| Pet stain & odor removal | 58 | — |
| Carpet steam cleaning | 32 | $209–$397 |
| Upholstery cleaning | 15 | $203–$435 |
| Area rug cleaning | 10 | $175–$614 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 369 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Angela Williams5 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had 4 rooms and 1 area rug cleaned . Service pro has serviced my carpet for years and their are the only carpet cleaning I'd use. I highly recommend them .
- Price assessment: Reasonable price
- Price: $400–450
- Services: Carpet steam cleaning
Erica Doster6 reviewsTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTroy did a excellent job on the carpets. He was exceptionally knowledgeable and very easy to interact with, I will definitely be using them in the future and highly recommend them!
- Price assessment: Reasonable price
- Price: $150–200
- Services: Carpet steam cleaning
J WLocal Guide · 18 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTroy did an amazing job getting our carpet, tile, and furniture cleaned and looking brand new. Will definitely use his company in the future. Honest and fair pricing.
- Price assessment: Reasonable price
- Price: $500+
- Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Marian JoinerLocal Guide · 17 reviewsTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had an excellent experience with Troy on this return visit. He cleaned our carpets before and we were very pleased. He is such a good person and kind man. His work is meticulous and his prices reasonable. Our carpets look clean and smell fresh. I've learned that he also cleans tiles and grout, we will ask him to come back for that in the future.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Area rug cleaning
Roozbeh Dehgahi1 reviewTotal number of Google reviews Roozbeh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon’t use this company they are not honest
Response from the owner · a month ago
We’re sorry to hear that you feel this way. We always strive to be honest and transparent with our pricing. For this appointment, the customer originally scheduled 4 areas of carpet cleaning, which was quoted at $200. Upon arrival, the customer requested that we clean the entire house, which consisted of 8 areas. We explained that the price for 8 areas would be $400, since the number of areas had doubled from the original appointment. Unfortunately, the conversation became confrontational, and the customer directed repeated profanity and personal insults toward our technician as he was leaving. We stand by our pricing and make every effort to clearly communicate the scope and cost of our services before performing the work. We’re always happy to answer questions about pricing and make sure our customers understand exactly what they are being charged for.
Michele Thrasher11 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick service and great communication.
- Price assessment: Great price
- Price: $450–500
- Services: Carpet steam cleaning
Benito Sherrod3 reviewsTotal number of Google reviews Benito has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Service… I truly appreciate the results…
- Price assessment: Reasonable price
- Price: $200–250
- Services: General carpet cleaning
Pamela BaynhamLocal Guide · 29 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTroy was very easy to get in touch with and very informative as well as knowledgeable and courteous ! He came in and cleaned some carpet for us and it looks brand new !!! We were working with a short timeframe and he got in and got the job done quickly ! Good work and highly recommend!!
- Price assessment: Great price
- Price: $300–350
- Services: General carpet cleaning, Pet stain & odor removal
Lora Young-Finch3 reviewsTotal number of Google reviews Lora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleServicePro is a great carpet cleaning business!
- Price assessment: Reasonable price
- Price: $250–300
- Services: Carpet steam cleaning
Response from the owner · 2 months ago
Thank you for the wonderful feedback! We're thrilled to hear about your positive experience with ServicePro Carpet Cleaning. We look forward to serving you again in the future!
Business details
- Address: 1510 Meadow Mist Ct, Loganville, GA 30052
- Phone: (770) 895-4975
- Website: servicepro-carpet.com
- Service area: Monroe, GA