How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREServicePro Carpet Cleaning
Monroe, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.9★ from 369 Google reviews
Report card
Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired ServicePro Carpet Cleaning for 5 kinds of job.
ServicePro Carpet Cleaning for general carpet cleaning
Clear ✕All 85 Google reviews tagged “General carpet cleaning”
Troy did an amazing job getting our carpet, tile, and furniture cleaned and looking brand new. Will definitely use his company in the future. Honest and fair pricing.
Great Service… I truly appreciate the results…
Troy was very easy to get in touch with and very informative as well as knowledgeable and courteous ! He came in and cleaned some carpet for us and it looks brand new !!! We were working with a short timeframe and he got in and got the job done quickly ! Good work and highly recommend!!
Great service, Troy was very thorough and efficient! Our carpets look so good you don’t want to walk on them! The price is also very affordable.
arrived on time, cleaned efficiently - work completed with results better than expected
Not only am I satisfied with the expert carpet cleaning, but am impressed and grateful for the respectful service given to me from Troy and Rueben. I will continue to use Service Pro and will recommend to others.
Best cleaner in The area . They met my expectation.
We've been using Troy extensively for years and he always exceeds our expectations!
Troy was awesome,. He remembered me from 2 years ago. He was punctual, polite and did an excellent job.
We hired them to clean a rental after a move-out, and we were facing some tough carpet stains that we were sure would require replacement. This turned out to be the best carpet cleaning we’ve ever had at one of our rentals. Troy’s honesty, attention to detail, and hard work truly stood out. We will definitely be using their services again in the future!
Troy did a fantastic job cleaning our carpets! Definitely recommend!
Troy comes in and gets the job done. He is able to work on old stains as well as identify new. He is your champion when it comes to caring for your carpets.
Troy did an excellent job on the rooms. We have two dogs, so needless to say our carpet needed some TLC. The carpet looked brand new after he was done. I would definitely use his services again if the need arose.
Troy did a fantastic job getting tough stains out of the carpet from my animals. The before and after pictures were astonishing. I have used him for my home and business for the last 5 years. Product knowledge, quality of work and professionalism made my experience positive and he will always have my return business and referrals.
Did awesome job came in short notice before the weekend!
Troy came quickly to help with our emergency. He was awesome & did a fabulous job. I highly recommend their company.
Troy did an excellent job. I just knew that the carpet in my investment property needed to be replaced, however, I called ServicePro anyway to see what could be done. They got out every last stain and left my old carpet looking like new! Thank you so much!
Very pleased with the results from getting my carpets cleaned by Troy. He was very professional and friendly. He showed me exactly what needed to be done from the beginning of the appointment. He was very thorough with everything and that’s very hard to come by these days. My house smells amazing and the carpets…
Great company! Would highly reccomend. Did a wonderful job cleaning my carpets and explained everything. Very personable.
Troy always does a great job. Gets out even the most stubborn stains plus pet accidents. I highly recommend this company for all your floor cleaning needs
They got the job done & arrived early. My only complaint is that when I spoke to the guy Troy to book I informed him I needed a noon appointment. He requested I pay my deposit thru zelle or cashapp and once I paid he then texted me & said he’d be arriving at 11am. I told him noon because my child had 8:30am court.…
Troy was everything one could look for in someone to professionally clean carpet. My husband and I highly recommend this ServicePro Carpet Cleaning!
Fast and did a great job! Will be booking with them again!
The carpets look fantastic. I have multiple cats & a dog--you couldn't tell it by looking at or smelling the carpet. They did a great job.
Our baby was coming home after being in the hospital for 5 month, and I need the carpets cleaned ASAP! To my surprised service pro was available the next day, they were on time and gave me their word. Carpets look fabulous and feels super clean. Thank you! I work for Northside hospital and I will be referring your company.
They charged me extra for pet urine when no pet has been upstairs. And he informed my husband of the extra charge after he finished.
Awesome customer service. Ive used him a few times and will again when needed. Impeccable job on the carpets in my home and rental property. The technology to get the pet stains out was amazing!
Awesome and professional service! Furniture and carpets look amazing. Will use again!
Troy was a high quality job in a short time. I will definitely be using ServicePro again!
Troy was fantastic!!!! Great job I will use this company again.
I would highly recommend Troy! He did a fantastic job cleaning my carpets!
I was really please with the outcome. I have a pet who is definitely potty trained but with the UV light, Troy easily showed me areas where there was "happy pee." Additionally, I had a massive amount of darkness on my beige carpet in areas that I do not go in. Troy showed me exactly how much darkness there was while…
I wanted to gift my clients with a carpet service for their closing and of course closing got pushed back but Troy accommodated each schedule change with no complaints. My clients and I were both happy with the service provided and I would definitely not only recommend others but I would be booking service pro for…
my off white carpet looks fantastic!!
I would definitely recommend ServicePro Carpet Cleaning. He was right on time professional and provided quality service. I didn't think this old soiled carpet could actually be cleaned enough for me to feel comfortable moving into this unit but they exceeded my expectations.
They used a scent-free cleaner at my request. Excellent job! I would hire them again in a moment.
Troy was excellent. I will use them again.
Master on main had VERY heavy traffic area. I am extremely pleased with professionalism, tips & outcome. The carpet look just as it did brand new. Outstanding job. Would highly recommend
Service provided was thorough and surpassed all my expectations!!!
Troy Mc coy was rude and unprofessional. He originally quoted 160 for the job. He then tried to charge more than 500 dollars. Be aware of this business.
Troy is amazing he was very Professional and on time he educated me a lot concerning my carpet most companies would lie to you to get more money not this company at all! he was very honest and caring i love the work he did today and I’m very pleased it was worth every penny you will not be disappointed!!
I was absolutely satisfied with my service. Troy was very personable. My carpets looked brand new. It was an overall outstanding job. I would highly recommend this service. I will be using them again in the near future.
Very happy with their service. Fast and efficient.
They did an amazing job on my pet stained carpets. It has been 2 weeks now and the carpets still looks great. They were very sweet and even early to the appt., asking me first if it was OK. Since it was a busy day for me, that was great timing. They were careful throughout my house and even with my multiple pets. I will def use them again!!!
Always great service And on time
The service I received was excellent! I just purchased a home and the carpets really looked bad. I looked into replacing carpet, but the cost was steep and just did not fit into the budget at this time. I did a Google Search for best carpet cleaning company in Gwinnett County, and lo and behold Service Pro popped…
The carpets were cleaned for our move out. Troy did a great, quick job. Scheduling was easy, and the price was transparent. I would recommend this company to others.
ServicePro is an EXCELLENT company. Professional, great customer service and great rates. Would highly recommend to others.
Very professional and courteous. Upholstery cleaning service was excellent the last time I used them, so I call for carpet cleaning this time. Very thoroughly. I will definite use again.
Troy was extremely professional from booking service, to having to reschedule twice, to arriving 20 min early, to explaining everything and the needs, etc. He was very thorough, and took his time. The carpets looked 90% better than when he started, and even used a light to look for pet stains. I would definitely be…
I had a few rooms and hallways cleaned. He was fast and very Professional about his job. I will use him again in the future. I was very pleased with his work. Thank you.
Worth every penny. My carpet and rugs look almost brand new. The guys were on time, professional and very knowledgeable. I feel like I got a carpet education! You wont go wrong with these guys, hire them!
The technician did a great job and was very friendly.
Carpet saver! I have a 4 month puppy still not house broken. I called Kiwi as they advertise extracting urine from padding. Waste of my time and money. Still had stains and urine smell. By chance spoke with another company who recommend ServicePro. I called immediately and was scheduled for following Monday. Wow my…
Great price! Very knowledgeable and professional.
We have been clients for years on both our home and business.
Awesome experience. I’m a distance landlord, and Troy was excellent. I was notified each and every step and was followed up with photos. He went above and beyond helping me out. I highly recommend Troy and his company, plus fair pricing👍👍👍
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 85 | $209–$423 |
| Pet stain & odor removal | 58 | — |
| Carpet steam cleaning | 32 | $209–$397 |
| Upholstery cleaning | 15 | $203–$435 |
| Area rug cleaning | 10 | $175–$614 |
