Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
ServicePro Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

ServicePro Carpet Cleaning

Monroe, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.9★ from 369 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ServicePro Carpet Cleaning is better than 87% of apartment cleaning services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ServicePro Carpet Cleaning is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ServicePro Carpet Cleaning is better than 85% of apartment cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ServicePro Carpet Cleaning is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ServicePro Carpet Cleaning is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ServicePro Carpet Cleaning is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired ServicePro Carpet Cleaning for 5 kinds of job.

ServicePro Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$435
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Upholstery cleaning”

JLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Troy did an amazing job getting our carpet, tile, and furniture cleaned and looking brand new. Will definitely use his company in the future. Honest and fair pricing.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Troy cleaned two wingback chairs and two couches which were covered in pet hair. He made them look like new and recommended some maintenance products to help me keep them clean. He was very easy to work with.

Paid $500+Reasonable priceUpholstery cleaning
miriamLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional knows the job explains exactly what is going on and how he is going to do it and you will see the difference Very punctual and straightforward I will use them again and again and will recommend them to anyone who wants a clean carpet

Customer photo from miriam's review
Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Troy was on time, professional and did a great job. We would highly recommend Service Pro!

Paid $200–250Great priceUpholstery cleaning
Nathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing experience.. will use again!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Awesome and professional service! Furniture and carpets look amazing. Will use again!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Alla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Troy did an amazing job cleaning our sectional. He was able to get rid of years worth of stains/smells. We will definitely be using him for all of our upholstery cleaning going forward!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Gwendolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Troy from Service Pro did a great job on my upholstery cleaning. He was also very professional and pleasant to talk to. I would recommend Service Pro highly.

Upholstery cleaning+ Quality
Ranjit7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Troy and team did an excellent job. Very professional and detail oriented.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Connie4 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceUpholstery cleaning
Kelli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Dokun11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Myra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
shirley5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
KatelynLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Professionalism

Price

$297+10% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning85$209–$423
Pet stain & odor removal58—
Carpet steam cleaning32$209–$397
Upholstery cleaning15$203–$435
Area rug cleaning10$175–$614

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