Analyzing 6,718,5806.7M ReviewsFor 18,91718.9K Experts

Experts Reviews · Company report
SERVPRO of Cerritos/Hawaiian Gardens logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

SERVPRO of Cerritos/Hawaiian Gardens

Bellflower, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 110 junk removal services · 4.9★ from 118 Google reviews

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Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Cerritos/Hawaiian Gardens is better than 94% of junk removal services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 93% of junk removal services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Cerritos/Hawaiian Gardens is better than 99% of junk removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 42% of junk removal services.C
42

Reviews for your job

Customers hired SERVPRO of Cerritos/Hawaiian Gardens for 8 kinds of job.

SERVPRO of Cerritos/Hawaiian Gardens for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 10 Google reviews tagged “Flooring”

Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I am currently helping my Dad with his condo after a water leak and damage. Dealing with insurance and so many different people was a mess but Josh at SERVPRO was great! Josh was quick to respond and picked up my calls when I needed anything, and he communicated regularly with my insurance company and my HOA, both…

Not sureFlood restorationMold inspectionWater removal
ALocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Joshua Molina is aces. Needed assistance during the holidays with a leak from my upstairs bathroom down to my downstairs bathroom where water had seeped in. Joshua and his team went right to work with their machinery to prevent further damage to my walls and flooring. Excellent service

Flood restorationFlood cleanupWater removal
Jinesh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had water damage at our house, and my mom and I had to move out while ServPro handled the cleanup and restoration. Joshua Molina was our point of contact, and I can’t say enough good things about him. From day one, he was patient, understanding, and incredibly kind to my mom—treating us like family throughout the…

Great priceFlood restorationMold inspectionFlood cleanup
Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t thank Servpro enough……my home was flooded and Servpro responded immediately !! They took care of EVERYTHING. Juan Vaca (Junior) and his crew came in and removed all of the wet carpet, wood floors, ceilings etc. They then started the repair work and were there everyday until the project was completed. I am so thankful for Junior and his crew.

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had one heck of a flood in my house. Everyone from servpro were wonderful and compassionate to work with but especially Dylan and Jesus. Arriving on time daily, they were always so pleasant, professional and very knowledgeable on the jobs assigned to them. Thank you Dylan and Jesus for going above and beyond in…

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Antonio and Victor are very professional job

Mold damage restorationFlooringWater damage-related pest control+ Responsiveness+ Punctuality+ Quality
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Victor and Antonio from Servpro were amazing! They were punctual and responsible. Not to mention knowledgeable in their field! They answered all the question I had with a smile and understood my frustration with the water damage I had in my home. These two are great workers. They work super well together and I truly…

Flood cleanupFlood restorationMold damage restoration+ Responsiveness+ Punctuality+ Quality
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Victor and Antonio Aburto are good worker,verry friendly and effectedly.good work .

Flooring+ Professionalism
JasonLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hector and James heck the whole crew was great procession and fast. They have all the equipment and knowledge to make a house safe again after a flood from a broken pipe. The got rid of all the mold. I would use them again if we need it and would recommend you just get out your wallet and hire these guys and get back to living

Customer photo from Jason's reviewCustomer photo from Jason's review
Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Professionalism
Lorraine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just wanted to say I worked with the best "TEAM" @ Serv-Pro. in getting my home back together after a pipe burst. Started with Mike with coming out to the house & going over what needed to be done. Juan who scheduled & assisted me through the whole process & answered all my questions.. poor guy... but always got…

Customer photo from Lorraine's reviewCustomer photo from Lorraine's review
Water damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 22%Overpriced 0%Not sure 44%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair27—
Water removal18—
Flood restoration16—
Flood cleanup16—
Mold inspection13—
Water damage-related mold removal10—
Flooring10—
Mold damage restoration6—

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