Analyzing 6,886,5506.9M ReviewsFor 19,47319.5K Experts

Experts Reviews · Company report
SERVPRO of Cerritos/Hawaiian Gardens logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

SERVPRO of Cerritos/Hawaiian Gardens

Bellflower, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 110 junk removal services · 4.9★ from 118 Google reviews

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Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Cerritos/Hawaiian Gardens is better than 94% of junk removal services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 93% of junk removal services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Cerritos/Hawaiian Gardens is better than 99% of junk removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 42% of junk removal services.C
42

Reviews for your job

Customers hired SERVPRO of Cerritos/Hawaiian Gardens for 8 kinds of job.

SERVPRO of Cerritos/Hawaiian Gardens for plumbing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Plumbing”

SankofaRidaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Victor and Cisco did a fantastic job locating and addressing our floor damage. They were informative and professional. They were a huge lifesaver!!😄

Reasonable priceMold inspectionPlumbingWater damage-related mold removal
Jinesh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had water damage at our house, and my mom and I had to move out while ServPro handled the cleanup and restoration. Joshua Molina was our point of contact, and I can’t say enough good things about him. From day one, he was patient, understanding, and incredibly kind to my mom—treating us like family throughout the…

Great priceFlood restorationMold inspectionFlood cleanup
Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t thank Servpro enough……my home was flooded and Servpro responded immediately !! They took care of EVERYTHING. Juan Vaca (Junior) and his crew came in and removed all of the wet carpet, wood floors, ceilings etc. They then started the repair work and were there everyday until the project was completed. I am so thankful for Junior and his crew.

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 22%Overpriced 0%Not sure 44%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair27—
Water removal18—
Flood restoration16—
Flood cleanup16—
Mold inspection13—
Water damage-related mold removal10—
Flooring10—
Mold damage restoration6—

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