Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
SERVPRO of Cerritos/Hawaiian Gardens logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

SERVPRO of Cerritos/Hawaiian Gardens

Bellflower, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 110 junk removal services · 4.9★ from 118 Google reviews

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Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Cerritos/Hawaiian Gardens is better than 94% of junk removal services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 93% of junk removal services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Cerritos/Hawaiian Gardens is better than 99% of junk removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Cerritos/Hawaiian Gardens is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens is better than 42% of junk removal services.C
42

Reviews for your job

Customers hired SERVPRO of Cerritos/Hawaiian Gardens for 8 kinds of job.

SERVPRO of Cerritos/Hawaiian Gardens for water damage-related mold removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Water damage-related mold removal”

SankofaRidaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Victor and Cisco did a fantastic job locating and addressing our floor damage. They were informative and professional. They were a huge lifesaver!!😄

Reasonable priceMold inspectionPlumbingWater damage-related mold removal
Erick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Serve Pro Cerritos is amazing especially Josh one of the field advisor came out to visit me amazing attitude, great personality was very willing to help in our time of stress !!! We had a water claim toilet flex broke no one home for hours and water everywhere Josh came out to assess in no time he had a full crew…

Great priceFlood restorationMold inspectionFlood cleanup
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Josh Molina and his team assisted with my water and mold mitigation issues and I was so happy with the outcome. He was very patient and listened to all my needs. he was very professional and knowledgeable in dealing with the insurance company. I’m so glad to have found him because he walked me through the…

Mold cleaningMold inspectionWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism
Maryam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service and professionalism! Thank you Jesus, Dylan, and Jeremy!

Water damage-related mold removal+ Punctuality+ Professionalism
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Victor and Antonio from Servpro were amazing! They were punctual and responsible. Not to mention knowledgeable in their field! They answered all the question I had with a smile and understood my frustration with the water damage I had in my home. These two are great workers. They work super well together and I truly…

Flood cleanupFlood restorationMold damage restoration+ Responsiveness+ Punctuality+ Quality
Leeann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is the first time I’ve had to deal with a leak of this magnitude The workers at Servpro couldn’t have been more helpful and more patient with me. Not only were they professional they were efficient and made sure the water damage was taken care of and that I would have no further water problems They were…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Professionalism
Rey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Antonio Aburto, Victor Garcia and Miriam Solis from the office were always communicating with and always on time. I will refer this business to my friends and family

Customer photo from Rey's reviewCustomer photo from Rey's review
Water damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Ariana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Antonio Aburto and Victor Garcia were very helpful and clear throughout the entire process. They provided my family and I with updates about our home, were responsive when we had questions, and walked us through every step of the way.

Mold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
JasonLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hector and James heck the whole crew was great procession and fast. They have all the equipment and knowledge to make a house safe again after a flood from a broken pipe. The got rid of all the mold. I would use them again if we need it and would recommend you just get out your wallet and hire these guys and get back to living

Customer photo from Jason's reviewCustomer photo from Jason's review
Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Professionalism
Emilie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were formidable. They were knowledgeable, patient and very detail oriented. Patched up everything nicely and left me a passage to access my puppies through the other room. The person in charge’s name is Hector and his teammate is Jaime. Ask for these guys, they do not disappoint :) They had to come…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 22%Overpriced 0%Not sure 44%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair27—
Water removal18—
Flood restoration16—
Flood cleanup16—
Mold inspection13—
Water damage-related mold removal10—
Flooring10—
Mold damage restoration6—

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