SERVPRO of East & West Dundee / SW Barrington Hills
Water damage restoration service · East Dundee, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%94+14.3Craft & service penalty63−3.7Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★55 Google reviews · 22 photos
96%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of East & West Dundee / SW Barrington Hills at a glance
Customers consistently praise the prompt arrival, professional demeanor, and detailed communication provided by the restoration team. Reviewers highlight the thoroughness of water damage remediation, mold removal, and cleaning services, noting that staff members explain each step and protect property surfaces during work. One criticism mentions a lack of thoroughness in an initial inspection for an association property, though the majority of feedback remains positive regarding efficiency and responsiveness.
Google rating: 4.9 out of 5 from 55 reviews (96% five-star).
Reviews on this page: 55 Google reviews (50 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 5, 2026.
Service: Water Damage Restoration Company serving East Dundee, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
This companyWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of East & West Dundee / SW Barrington Hills: 92/100 on this factor. Category median: 88.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of East & West Dundee / SW Barrington Hills: 90/100 on this factor. Category median: 78.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of East & West Dundee / SW Barrington Hills: 63/100 on this factor. Category median: 94.B
63
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of East & West Dundee / SW Barrington Hills: 94/100 on this factor. Category median: 96.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of East & West Dundee / SW Barrington Hills: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
4.9of 5
5 stars5396%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
97%praise
Praise9497%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2526%
Quality & results2324%
Speed & response1920%
Would recommend1616%
Communication1010%
Price & value22%
Honesty & trust22%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them for their responsiveness and professionalism”
“Mike and his team did an amazing job of containing and remediating the water damage done in our house.”
“They arrived on time, prompt, and ready to get the job done!”
“I highly recommend Andres and his team for any of your needs.”
“Brian explained the chemicals that would be used and I felt very comfortable trusting SERVPRO to work in my home, given the whole team's expertise.”
“The apartment complex sent in some low cost mitigation company who made some obvious mistakes.”
“I highly recommend ServPro for anyone in need of fast, reliable, and great service!”
People customers mention
Falese6 reviews
Graham3 reviews
Dreiling3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of East & West Dundee / SW Barrington Hills for 4 kinds of job. Pick one to see what they paid and said.
Margaret3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Pedro and his team were excellent to work with! They arrived on time, prompt, and ready to get the job done! They checked in daily to make sure all the fans were operating properly to dry out the moisture in the home from the water damage and came back quickly and efficiently to come pick up the equipment!
David8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mike and his team did an amazing job of containing and remediating the water damage done in our house. I highly recommend them for their responsiveness and professionalism
Shannon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
Mike was very informative and walked us through each step of the process for cleaning and restoration after basement flooding.
Not sureService not listed
Stacey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
SERVPRO came out and did a great job for my family and I. I highly recommend Andres and his team for any of your needs.
Joey7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Brian and his team are very efficient and informative in dealing with water damage. Kept the area very clean during the whole process.
nicoleLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brian and the team were thorough, kind, professional, and respectful towards my home. Brian took extra time to answer my many questions and was very patient in answering each of them thoroughly. They protected the home by using booties and several plastic rugs to protect the floor. Brian explained the chemicals that…
Pedro and his team were excellent to work with! They arrived on time, prompt, and ready to get the job done! They checked in daily to make sure all the fans were operating properly to dry out the moisture in the home from the water damage and came back quickly and efficiently to come pick up the equipment!
Response from the owner · 2 weeks ago
Thank you so much, Margaret! We're grateful you shared your experience with our team. It's great to know that Pedro and the crew provided prompt and efficient service while ensuring everything was running smoothly during the drying process. Your feedback is truly appreciated!
David Ditzel8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Mike and his team did an amazing job of containing and remediating the water damage done in our house. I highly recommend them for their responsiveness and professionalism
Response from the owner · 3 weeks ago
Thank you so much, David! We're grateful you took the time to share your experience with us. Our team is dedicated to providing responsive and professional service, and it's wonderful to know that we met your expectations during the water damage remediation.
Brad Bessemer2 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Mike was very informative and walked us through each step of the process for cleaning and restoration after basement flooding.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 7 months ago
Thank you for your feedback, Shannon! We’re glad to hear that Mike was informative and helpful during the cleaning and restoration process after your basement flooding. Your input is valuable to us as we strive for excellence at SERVPRO of East & West Dundee / SW Barrington Hills!
Stacey Antosz3 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
SERVPRO came out and did a great job for my family and I. I highly recommend Andres and his team for any of your needs.
Response from the owner · 10 months ago
Thank you so much for your wonderful feedback, Stacey! We’re thrilled to hear that Andres and his team provided great service for your family's needs at SERVPRO of East & West Dundee / SW Barrington Hills!
Joey Tuzak7 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Brian and his team are very efficient and informative in dealing with water damage. Kept the area very clean during the whole process.
Response from the owner · 11 months ago
Thank you so much for your wonderful feedback, Joey! We’re thrilled to hear that Brian and our team provided efficient and informative service during your water damage restoration, while also keeping the area clean. Your kind words inspire us to keep delivering excellent service at SERVPRO of East & West Dundee / SW Barrington Hills!
nicole rhiannonLocal Guide · 31 reviewsiTotal number of Google reviews nicole has written across all businesses on Google Maps, not just this one.
Brian and the team were thorough, kind, professional, and respectful towards my home. Brian took extra time to answer my many questions and was very patient in answering each of them thoroughly. They protected the home by using booties and several plastic rugs to protect the floor. Brian explained the chemicals that would be used and I felt very comfortable trusting SERVPRO to work in my home, given the whole team's expertise.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Nicole! We’re thrilled that Brian and our team provided thorough and respectful service, ensuring your comfort and trust in our restoration expertise at SERVPRO of East & West Dundee / SW Barrington Hills.
Akushla PeduruhevageLocal Guide · 29 reviewsiTotal number of Google reviews Akushla has written across all businesses on Google Maps, not just this one.
I had a great experience with Joe for my water damage in the kitchen. He was very professional and patient with my questions.
Response from the owner · a year ago
We’re grateful for your review, Akushla! We're glad Joe was able to assist you with your water damage and provide the professionalism and patience you needed during the process. Thank you for choosing SERVPRO of East & West Dundee / SW Barrington Hills!
Richard HyzyLocal Guide · 120 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Andres and his crew were awesome. Very professional and thorough.
Response from the owner · a year ago
Thank you for your kind words, Richard! We’re thrilled to hear that Andres and his crew provided you with professional and thorough service during your time of need. Your feedback inspires us to continue delivering excellent restoration services at SERVPRO of East & West Dundee / SW Barrington Hills!
Silvia Davis3 reviewsiTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
Scott and crew did an amazing job. Would definitely hire again!!!!
Response from the owner · a year ago
We’re thrilled to hear that Scott and the crew made such a positive impact, Silvia! Thank you for choosing SERVPRO of East & West Dundee / SW Barrington Hills for your restoration services!
