Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
SERVPRO of East & West Dundee / SW Barrington Hills logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%94+14.3Craft & service penalty63−3.7Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

SERVPRO of East & West Dundee / SW Barrington Hills

East Dundee, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 4.9★ from 55 Google reviews

📞 Call (847) 868-0691Request a call backWebsite ↗

Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of East & West Dundee / SW Barrington Hills is better than 92% of water damage restoration services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of East & West Dundee / SW Barrington Hills is better than 90% of water damage restoration services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of East & West Dundee / SW Barrington Hills is better than 63% of water damage restoration services.B
63
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of East & West Dundee / SW Barrington Hills is better than 94% of water damage restoration services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of East & West Dundee / SW Barrington Hills is better than 100% of water damage restoration services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of East & West Dundee / SW Barrington Hills is better than —% of water damage restoration services.–
—

Reviews for your job

Customers hired SERVPRO of East & West Dundee / SW Barrington Hills for 4 kinds of job.

SERVPRO of East & West Dundee / SW Barrington Hills for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Deep clean”

Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mike was very helpful!!

Deep clean
nicoleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian and the team were thorough, kind, professional, and respectful towards my home. Brian took extra time to answer my many questions and was very patient in answering each of them thoroughly. They protected the home by using booties and several plastic rugs to protect the floor. Brian explained the chemicals that…

Reasonable priceDeep clean

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair4—
Deep clean2—
Flooring2—
General carpet cleaning2—

Compare with

Hydro Shield logoHydro ShieldExperts Score 96East Dundee · 5.00★Restoration Experts logoRestoration ExpertsExperts Score 96East Dundee · 5.00★Restoration 1 of Cary logoRestoration 1 of CaryExperts Score 95East Dundee · 4.97★