Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Mid-Outer Cape Cod logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

SERVPRO of Mid-Outer Cape Cod

Barnstable Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 90 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Mid-Outer Cape Cod is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Mid-Outer Cape Cod is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Mid-Outer Cape Cod is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired SERVPRO of Mid-Outer Cape Cod for 8 kinds of job.

SERVPRO of Mid-Outer Cape Cod for flood cleanup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$614
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9

All 7 Google reviews tagged “Flood cleanup”

eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great work on time very professional went above and beyond the only company I would call in the future A++ for the whole crew

Flood cleanupMold cleaningMold mitigation+ Responsiveness+ Punctuality+ Quality
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, efficient, thorough, knowledgeable, diligent and detailed. Handled cleaning and remediating my flooded basement quickly relieving my anxiety and stress.

Flood cleanupFlood restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
RCG2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Philip was awesome to work with!

Flood cleanup
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called on a Sunday AM after furnace dumped many gallons of 140 degree water in the basement and the Servpro guys were here in under 2 hours with 20 blowers and 4 industrial dehumidifiers. Very professional and careful as access to basement was in the kitchen. They kept us informed all along and would recommend…

Flood cleanupMold mitigation+ Responsiveness+ Punctuality+ Professionalism
HeidiLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've needed help from Servpro twice, once due to severe flooding on the main floor of my home, and once for flooding in the in-law apartment in my basement. Both times they arrived super-quickly! They were very sensitive to the fact that these are traumatic events for a home owner. They rapidly set up their fans,…

Flood cleanupFlood restorationMold remediation+ Responsiveness+ Punctuality+ Quality
Jerome5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came quickly to deal with water damage in our apartment . The knew what to do and brought all needed equipment . The cleaned up and dried the area in the time projected. They have very professional people who are willing to do what it takes to do a job right. We appreciated their work vey much.

Flood cleanupMold inspection+ Responsiveness+ Punctuality+ Quality
C2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Flood cleanupWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 40%Overpriced 0%Not sure 40%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Mold mitigation10—
Mold damage restoration9—
Mold remediation8—
Mold inspection7—
Flood cleanup7$189–$614
Mold cleaning6—
Water damage-related mold removal6—

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