Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Mid-Outer Cape Cod logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

SERVPRO of Mid-Outer Cape Cod

Barnstable Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 90 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Mid-Outer Cape Cod is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Mid-Outer Cape Cod is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Mid-Outer Cape Cod is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired SERVPRO of Mid-Outer Cape Cod for 8 kinds of job.

SERVPRO of Mid-Outer Cape Cod for mold damage restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold damage restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 9 Google reviews tagged “Mold damage restoration”

Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All of the guys who have worked at my house have been fantastic! They explain everything they are doing, are very knowledgeable and their work is great.

Mold cleaningMold damage restorationMold mitigation+ Responsiveness+ Professionalism
BrianLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servpro of Mid-Outer Cape Cod is what a majority of cape businesses need to strive for. Professional, informative, fair pricing, clean and qualtiy of work. From the first telephone incounter to the inspection, scheduling and then technitions. Some of the best service we have had hands down in our 25years as full time residents of cape cod.

Mold damage restoration+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredible work in a confined space. Richard and Jeremy remediated my attic from mold. Professional, clean and thorough. Very knowledgeable young men enthusiastic about the work they were performing. As president and chairman of a large insurance company, I would unequivocally say...these guys are the best.

Mold damage restoration+ Responsiveness+ Punctuality+ Quality
Marliese3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent crew!

Carpet cleaningMold damage restorationWater damage-related mold removal
jayneLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am an Interior Designer and Stager. My client hired ServPro to handle water and mold damage in her house that she wanted to fix up then put on the market. Phillip was the Job Manager. He was such a delight to work with: he was competent and capable, eager to please and had excellent communication skills. He really…

Mold damage restorationMold mitigationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Alec2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent work from Phil and the crew from start to finish

General carpet cleaningUpholstery cleaningMold cleaning+ Responsiveness+ Punctuality+ Quality
AnneEdited 9 months ago★★★★★

Rating only, no written review.

Mold cleaningMold damage restorationMold remediation+ Responsiveness+ Punctuality+ Quality
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Mold cleaningMold damage restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Mold cleaningMold damage restorationMold mitigation+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 40%Overpriced 0%Not sure 40%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Mold mitigation10—
Mold damage restoration9—
Mold remediation8—
Mold inspection7—
Flood cleanup7$189–$614
Mold cleaning6—
Water damage-related mold removal6—

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